The Wayfairer team training in our UK office
Wayfairer Travel
- Offices In:
-
United Kingdom
United States
- Size:
- 20-50 employees (Founded in 2012)
- Member Of:
- ATTA, ATOL & ABTOT
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $949 to $2,405 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Lynn Greig | 65+ years of age | Experience level: over 5 safaris
Excellent, well-organised customised tour of Madagascar
I chose Wayfairer to organise our recent trip to Madagascar because their suggested itinerary was what I had been looking for. We were not disappointed. During the planning stage they communicated promptly, and quickly resolved my queries. In Madagascar, we had impeccable service from the local company that looked after us. The accommodation was first-class, pick-ups and drop-offs were punctual, and our guides were excellent. Our Madagascar experience was everything we had hoped for. I would happily book with Wayfairer again.
US
Email Mikael | 50-65 years of age | Experience level: 2-5 safaris
Bait and switch
We are 3 weeks into a trip with Wayfairer. So far they have greatly disappointed us. We requested, had confirmed and paid for 5 star lodgings. The average price we paid is $3,500 per day. They have put us in primarily $200-300 a night hotels.
We have multiple times asked them to correct hotels. They have corrected 2 hotels after we pointed out the big discrepancy. They have done nothing proactively.
Today we are checking into a $200 a night hotel by the airport. We are staying over night in Johannesburg for no reason. Their lack of planning has us here needlessly. We are taking a shuttle to a distant hotel when there is a hotel at the airport.
I am with my pregnant wife and our two children. I could not even have imagined such a bad experience for our family.
We feel ripped off. They claim to be a luxury travel company and they demand full payment up front. Then they book you in cheap hotels.
We believe that we have been scammed. Be warned.
US
Email Diane | 65+ years of age | Experience level: 2-5 safaris
Very helpful before, during and after our tour. Excellent choices of where to go and the lodges.
The people with the agency were all helpful and kept us informed and were able to answer any and all questions. I feel it was a good value for the money. We saw so many different animals we got to see all of the big five except for rhinoceros because due to poaching there isn’t any except for a few that are being protected. There’s also many beautiful birds to be seen. I especially enjoyed the baby elephants, we saw one that our guide said probably wasn’t more than a week old. The whole experience was wonderful.
AE
Email Bartosz Klopocki | 35-50 years of age | Experience level: 2-5 safaris
South Africa Garden Route Trip with a toddler!
Absolutely amazing trip, the level of planning, attention to details and taking care of us from Wayfairer was absolutely AMAZING! Veron - THANK YOU - did amazing job customizing our trip to our needs, making sure it all fits our needs especially that we were travelling with a toddler (<2 years old), but all plan, stops, recommendations were truely thought through and made us all very happy. We were checked upon during the trip, if all was good and even chased the moment we dfid not arrive on time to one of the destinations (because we had to make some more stops with a baby) which just shows the care of the team. Online information provided, constant updates, what else you can ask for. All accomodation, food, car rental was perfectly fine.
Thank you again for organizing for us outstanding time and we will definitely come back to SA and use your services!
Pretty flawless organisation of our trip. Fantastic knowledge and learning experience of wildlife
Wayfairer did a thorough job in meeting our objectives for the trip. Good planning and comms throughout with knowledgeable team members. No hiccups in the execution with all the transfers lined up properly. They use a good operator on the ground in Botswana. One improvement would be a strong recommendation to guests to bring enough cash for tips for the game lodge staff which is expected. This may have been embedded somewhere but it was not obvious enough.
FR
Email Evelyne | 35-50 years of age | Experience level: first safari
The team organised a memorable experience for us and supported us with every step of the process.
The team has been fabulous at suggesting a great itinerary for our family, booking exceptional accomodation solutions and friendly and efficient internal transport. They were also very responsive when we experienced visa issues and offered solutions and support. The trip was an amazing experience!
CA
Email Venky | 20-35 years of age | Experience level: first safari
Wayfairer just delivered the best experience of our lives!
My wife and I were planning our long overdue honeymoon (yes - we got married during COVID)! We were directed to Aggie (Wayfairer) by my sister and what an amazing trip she pulled through for us. We went through 8 amazing itineraries before we landed on the perfect one for us! We spent 6 days of our Kenya trip through Wayfairer and planned the rest ourselves. Aggie and Chanelle were kind enough to even suggest some other great spots while we planned the rest of the trip.
What an absolutely amazing time we had in Kenya. It was genuinely the best 2 weeks of our lives! All the travel, accomodations, weather - better than anything we could have ever imagined. While Masai Mara (Ilkeliani) was just exceptional, it was Ol Pejeta and Andy's cottages that stole our hearts! The wildlife was great all-around and awed us throughout, but the level of service and attention we received at the Safari Cottages in Ol Pejeta was just so heartwarming! Every single thing - from our arrival, to having hot water bags in our beds and safari vehicles, the quality of food, but most importantly the staff - Hezzy (our guide), John, Peter, Victoria and Jairus were so special - it felt like home! I've been raving to everyone I've met since the trip to definitely visit Ol Pejeta once in their life - specifically Andy's cottage! Our only big regret - we forgot to take a group picture with everyone at the cottage!
Everything at Masai Mara was great too - however, just a tad bit more commercial. The camp was really nice, the tents were extremely nice and the staff were great! Only minor complaint would be about the game drives in Masai Mara - and the reliance on radios to spot wildlife. We loved our experience with Hezzy at Ol Pejeta - no radios, just pure instinct and knowledge!
I'm so glad we decided to go with Wayfairer. At first glance - the cost of the trip threw us off, but you undertand truly why that is only once you're on the trip! Everything from our pickup (in a Landover), to check-in at the airport (where someone dropped our bags off and got our boarding passes while we were sipping on some coffee), personal butlers, personal chef, personal safari vehicle, top of the line accomodation - everything was just so nicely thought through! Chanelle and Aggie provided all the necessary information in advance and when my visa didn't come through in time - they even tried to use their contacts on the ground to help expedite it!
Our experience with Aggie and Chanelle tought us how a true luxury holiday should be planned. While Kenya was a once in a life time kinda trip - we're surely going to be doing more trips through Wayfairer!
CA
Email Darilyn | 35-50 years of age | Experience level: first safari
Absolutely wonderful Kenyan Safari
Just returned from our first ever safari and I can’t say enough about how Wayfairer made our dreams a reality!
Planning was smooth, thanks to Maggie’s quick response to any inquiries that I had. She came up with a great itinerary and listened to what we wanted to do and where we wanted to go.
Communication was excellent even with there being a 6 hour time difference. Emails were answered promptly.
We received a very thorough outline of our holiday a month prior to our departure date. This was an excellent resource to prepare for our trip as well as to give us the day to day itinerary while on holiday.
Our two safari locations were excellent and diverse enough to keep us engaged for the length of our stay at each (3 nights)
We ended our holiday with a stay on the beach and were captivated by the beauty the Indian Ocean provides!
As we had never been to Africa before we didn’t know what to expect to pay, but we feel that it was good value for what we paid. We were well taken care of and had private transfers to and from the airport, as well as a private transfer to our first safari location. We had access to Wayfairer throughout our holiday and they were quick to respond and help out when we had a small issue.
All in all, an excellent holiday and we would gladly recommend Wayfairer to anyone looking to book a safari.
US
Email Ryota | 35-50 years of age | Experience level: first safari
Excellent and very personal service!
It was an amazing experience traveling to Botswana and Zimbabwe.
Everything was very well organized by Wayfairer travel from when we started planning our trip in Aug. 2023 till the end of our adventure.
The service was very professional and personal.
Special thanks to Amelia and Ruth, who did an outstanding job in meeting our requests including destinations and type of experiences.
I will highly recommend Wayfairer travel to anybody who is planning a safari vacation in Botswana.
US
Email Pam | 65+ years of age | Experience level: over 5 safaris
Extremely knowledgeable and professional
The trip was exceptional from the beginning to the end. The tour operator was knowledgeable, friendly and detail oriented!