Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 37
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 37 Reviews
Tsaiyun   –  
Austria AT
Visited: September 2024 Reviewed: Sep 28, 2024

Email Tsaiyun  |  20-35 years of age  |  Experience level: first safari

Great experience, highly recommended!
5/5

Bushtop was very professional in whole process, they reply very fast to all of our questions before the trip. The accommodations arranged for us were excellent, providing a comfortable and relaxing space after each day's safari, along with delicious meals.

Most importantly, our safari guide James was very knowledgeable and professional, greatly enhancing our experience with his expertise. We had an unforgettable adventure with him, and we are very thankful for everything he did to make this trip so memorable.

Jin   –  
South Korea KR
Visited: August 2024 Reviewed: Aug 14, 2024

Email Jin  |  50-65 years of age  |  Experience level: first safari

Fantastic 6-Day Kenya Safari Tour(Amboseli-Masai Mara-Nakuru) with reliable and competent staff!
5/5

My safari trip to Kenya with Bushtop was an unforgettable experience. When I first planned the safari trip and requested quotes from several safari tour operators, Denis of Bushtop provided the most reasonable quote while fully reflecting my needs. As my travel schedule, transportation, and accommodation requirements changed, he perfectly adjusted the safari tour itinerary to meet my needs

When I contracted with Bushtop, the accommodations I wanted were already fully booked, so I had to be on a waiting list. However, Denis skillfully and persistently worked until the end to ensure that I could stay at my desired accommodations in Amboseli(Serena), Masai Mara(Serena), and Nakuru(The Cliff). All three accommodations were satisfactory in every aspect.

What made my trip most special were the passionate, cheerful, and professional guides from Bushtop. I want to extend a heartfelt thank you to Jesse (in Amboseli) and James (in Masai Mara). They ensured that we could fully enjoy the safari tour throughout the trip, doing their utmost to help us see more animals, have more experiences, enjoy more, and feel more. We were especially touched by their care and dedication in using the simplest words, speaking slowly, and repeating explanations several times for us, who are not proficient in English. When parting with them, I felt the sadness of saying goodbye to old friends, and if I ever return to Kenya, I will definitely meet them again

The most challenging part of planning a safari trip to Kenya is having to contact local tour operators only online, make a contract, and pay a substantial deposit in advance. I also made a reservation and paid the deposit about eight months in advance, and I was worried whether the tour would proceed as planned without any issues. However, now that the trip is over, I can say with certainty that Bushtop and Dennis are truly reliable, and you will never regret entrusting them with your plans. Every detail was perfectly prepared throughout the trip, and everything proceeded without any problems. If I go to Kenya again, I will definitely choose Bushtop again, and I can confidently recommend them to people around me.

Ihor   –  
United Kingdom UK
Visited: June 2024 Reviewed: Jun 28, 2024

Email Ihor  |  20-35 years of age  |  Experience level: first safari

Great service and experience
5/5

It was a great experience dealing with Bushtop Kenya Safaris. From the booking stage when tour manager Denis came up with a well-planned programme meeting all my requests and facilitated at each stage; to the game rides themselves where James (the driver) managed to get me into the elephant orphanage and to find all the animals I wanted to see: I saw 5 lions on 1 day, which is very rare. James was also helpful at all stages and it was pleasure talking with him as he told many interesting facts about the animals and Kenya. Definitely recommend this tour provider!

Kirill   –  
Estonia EE
Visited: February 2024 Reviewed: Mar 2, 2024

Email Kirill  |  35-50 years of age  |  Experience level: first safari

Excellent
5/5

We had a great experience with Bushtop safaris, Denis helped us book a great trip, choose the activities and the hotels .
The guide was amazing , 5 stars to James

Would definitely recommend everybody. Top service

We did Nakuru/Masai Mara/Lake Navasha/Amboseli

Linken   –  
Norway NO
Visited: January 2024 Reviewed: Feb 10, 2024

Email Linken  |  50-65 years of age  |  Experience level: 2-5 safaris

Highly responsive from start to the end. Great advice, good solutions for our family holiday!
5/5

I can highly recommend Bushtop Kenya Safaris. Denis was very helpful and responsive from the very start of planning the trip and through the whole visit. First time for us to go to Kenya as a family, and we were a bit nervous. But, Denis proved very reliable, made us feel well taken care of and understood our needs. We had a great time in Diani Beach, East and West Tsavo and in Nairobi. The hotels and lodges were great and suited our family’s needs. We loved the Kilaguni Serena Safari Lodge. Saw hordes of animals come up to the water hole by the restaurant in the evening as we were having dinner. An extra bonus. The view from the lodge is amazing and worth the visit in itself. The Ashnil Aruba Lodge was good. We stayed in the tents and loved listening to the natural noise outside at night. Two very different experiences. Great to see both East and West Tsavo as the scenery is very different. Peter was a very knowledgeable guide and made our safari experience the best. Loved taking the train to Nairobi. Saw lots of animals on the way. The hotel in Diani beach was great. Leopard Beach resort sits in a beautiful place on the water with two beautiful secluded beaches in front.
Great staff and service.
I can highly recommend Bushtop Kenya safari for both beach and safari holiday, and for a stay in Nairobi.

Natasha   –  
United Kingdom UK
Visited: February 2024 Reviewed: Feb 9, 2024

Email Natasha  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional, knowledgeable, great instinct - overall, blow away
5/5

We did a 6-day safari, starting in Amboseli (from Nairobi), then Naivasha (boat trip and Crescent Island walk), Nakuru and finally two days in Masai Mara. Bushtop were amazing from start to finish - booking was very smooth, and Denis was very helpful adapting the trip to our wishes. James, our guide, was amazing - very knowledgeable and informative about the animals, with a great instinct for tracking them down as well as some incredible moments (lions hunting twice, for example, as well as two leopards, which is very unusual). He’s very professional, and always made us feel safe and at ease. This is my fourth safari (including working for a few months in a camp in SA), and I was blown away.

Marius   –  
Switzerland CH
Visited: November 2023 Reviewed: Dec 11, 2023

Email Marius  |  35-50 years of age  |  Experience level: first safari

Excellent tour through Masai Mara with James
5/5

Spent 3 days in Nuguru National Park + Masai Mara as part of our private tour. The driver James did an excellent job from the moment of picking up at the airport, explaining and guiding us through the parks. Would definitely book again with Bushtop Kenya Safaris. Also the suggested lodges were very nice with great food and rooms. Please mind that during our time in November, the lodges (Sarova Lion hill Lodge & Ashnil Mara Camp) were very quiet, while we hoped to have a bit more going on and meet some other travellers at the bar in the evenings.

Samuel and Luana   –  
Switzerland CH
Visited: October 2023 Reviewed: Nov 3, 2023

Email Samuel and Luana  |  20-35 years of age  |  Experience level: first safari

One more time, please
5/5

Communication with Bushtop Safaris went very well. Once we arrived in Nairobi, our guide Henry was waiting for us on time. The days at Lake Nakuru and Masai Mara were very eventful. Henry is a very good driver, knows a lot about the animals and landscapes and was always in a good mood. The pick-up in the morning went very smoothly. We would book with Bushtop again on our next trip.

Spencer   –  
China CN
Visited: October 2023 Reviewed: Oct 20, 2023

Email Spencer  |  20-35 years of age  |  Experience level: first safari

I will definitely choose Bushtop again when I come back to Africa!
5/5

I feel very lucky to choose Denis and Bushtop Kenya Safaris Agency as my travel partner in Kenya. I will strongly recommend it to all of my friends who are going to Kenya and Tanzania, and also I am willing to choose it again if I come back to Africa again.

I will show what amazing job Denis and his team do to you:

1) Always fast response:
I tried to contact 3-4 agencies and asked for the proposal and quotation based on my customized needs. Denis is always the one with quick response and carefully listening to my requests and providing the updated proposal within 24hrs. This momentum did not only shows in the beginning of business seizing, but also last to the last day when I left Nairobi and finished all the trips in Kenya.

And also, you can also get fast response during your every-day trip in Safaris if you have any questions about it. I met with some problems in Samburu and contacted Denis immediately, I can feel he tried his best to make the trip smooth with great efforts and additional fees without charging me. Unexpected things always happen, but Denis and his teams will try their best to make the trip value for money and time.

2) Integrity and honest:
We met some problems in the balance transfer that caused Denis didn’t receive the rest 50% payment until I landed in Nairobi and before I was going to take the flight to Amboseli, so I could only pay again by cash. After that, Denis finally received the payment transferred from my bank then immediately went to the bank to ask for the refunding in the same day. Although something inconvenienced caused, but I highly appreciate and respect the integrity of Denis!

3) Flexible and experienced driver:
Bushtop hires their own drivers in each destination, so you can expect consistently and high-standard experience with their drivers. All the drivers I met are very experienced, easy-going and could response to your flexible needs. Just feel free to discuss with them about your needs and expectation.

4) Reasonable price:
If you compare the quotation Denis offered with other travel Safari agencies, you will know what I mean.

Valentin   –  
France FR
Visited: August 2023 Reviewed: Sep 12, 2023

Email Valentin  |  20-35 years of age  |  Experience level: 2-5 safaris

A responsive team, an excellent guide
5/5

We did a 9 day and 8 night safari with Bushtop.
Denis, who manages the hotel reservations and organizes the itinerary, was very responsive and took into account all our wishes.

We did Tsavo, Amboseli, Ol Pejeta, lake Nakuru and Masai Mara.

Our guide, James, was perfect. Very good driver, friendly and went out of his way so that we could see as many animals as possible.

I 100% recommend going through Bushtop. The prices are also very reasonable compared to the majority of companies.

Thanks to the whole team.

(automatic translation from French)

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 37
  • 4 star 0
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  • 2 star 0
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