Reviews

Sort By: Date Most Helpful Rating 31-40 of 74 Reviews
Tom   –  
United Kingdom UK
Visited: March 2024 Reviewed: Mar 26, 2024

Email Tom  |  20-35 years of age  |  Experience level: first safari

Fantastic tour operator!
5/5

Exceptional service and organisation, Morris arranged everything for us and the whole experience was easy from start to finish.

James, our driver, was incredibly knowledgeable and worked with us to ensure that we had the best experience possible. The Safari was amazing and we saw "the big 5", plus a lot more, and the extra opportunities to explore Kenya further, were very welcome.

Hotels were fantastic, Emayian Luxury Camp was especially breathtaking with fantastic food and a truly unforgettable experience.

Thanks to Morris and James for making our experience one to remember.

Dale   –  
United Kingdom UK
Visited: March 2024 Reviewed: Mar 24, 2024

Email Dale  |  35-50 years of age  |  Experience level: over 5 safaris

Brilliant experience
5/5

Everything was perfectly organised. The transport, the safari, the accommodation. Every detail was taken care of by Morris and his team. Evans was a great driver and safari guide. Would highy recommend Morris and Balu Travel.

Muhammad   –  
United Arab Emirates AE
Visited: March 2024 Reviewed: Mar 22, 2024

Email Muhammad  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Muhammad and not that of SafariBookings.
Pathetic customer service by someone named Morris who contacted me on my WhatsApp
1/5

My friend liked the safari combo and I sent $725 as Mr Morris who was in communication with my friend demanded 50% money in advance. After 2 days Morris confirmed he received the money and to my disgust sent me an invoice that he received only $695 where as I transferred $725 on his insistence, moreover this man is also very impolite and talks too much. He had the audacity to suggest I should not ask him and refer to my bank for further details. I am very disappointed as I have already paid and this man did not confirm anything as yet, also threatened my friend that he will cancel the safari which we have asked him to book for us and had already paid 50% money in advance. Totally non cooperative person who has no sense of customer service. I would like to request safaribookings.com to take action against Balu Travels and I will share all the relevant evidence to support my claim.

Melike   –  
Germany DE
Visited: February 2024 Reviewed: Mar 18, 2024

Email Melike  |  20-35 years of age  |  Experience level: first safari

Amazing tour operator, top safari! Highly recommandable
5/5

I can honestly recommend Balu Travel to anybody who is looking for an authentic, uncomplicated, and well-organized safari experience in Kenya.

We organized a very last-minute weekend trip to Masai Mara and not only did we get a great offer but also super fast and easy communication. They had great options for low-, mid-, and luxury safari options, and could advice us on each accomodation according to our wishes. We had a great guide who was very knowledgable and friendly and went out of his way to show us wildlife. We felt very well taken care of which is why I recommended this tour operator to all my friends as well!

Asante sana for everything. Looking forward to booking the next safari :)

Sophia   –  
Germany DE
Visited: March 2024 Reviewed: Mar 12, 2024

Email Sophia  |  20-35 years of age  |  Experience level: 2-5 safaris

Perfect 😍
5/5

The tour was amazing. The driver was always well on time, was taking good care of us. He knows the good places to see animals. The car was very comfortable and always clean. The organisation and also the communication with the driver was very easy and good.
The Camp Little Amanya was in a stunning area with direct view to The Kilimandscharo. The personal there was very friendly and nice to us.
We can recommend balu travel very much!

Vlasta   –  
Russia RU
Visited: February 2024 Reviewed: Mar 7, 2024

Email Vlasta  |  20-35 years of age  |  Experience level: first safari

Best tour operator!
5/5

We are very happy to have chosen BALU to organise Safari. We took a tour to Masai Mara for 3 days! Everything was great! Many thanks to Morris, he helped us a lot!!! I met, conducted, explained everything! It was very nice! Special thanks to our guide Joseph!!!! The best guide in the world!!! The organisation is at the highest level, we were very satisfied! Definitely recommended!!

David   –  
United States US
Visited: February 2024 Reviewed: Mar 3, 2024

Email David  |  50-65 years of age  |  Experience level: first safari

Great Value and wonderful service
5/5

Morris was fantastic right away. Most operators will test you to see what you are willing to pay. He was fair and honest and the service he provided was second to none. I did try a few other operators that a good friend suggested and the were overpriced and the accommodations were second rate. Morris was fair and provided exactly what we wanted and nothing we didn’t. It’s important that you communicate exactly what you want ahead of time so he knows your expectations. I’ll use him again and I’ll recommend him to anyone. It was the trip of a lifetime.

Camilla   –  
Denmark DK
Visited: February 2024 Reviewed: Feb 27, 2024

Email Camilla  |  35-50 years of age  |  Experience level: first safari

Amazing trip
5/5

I can highly recommend Balu Travel.
Communication with Morris was easy he was quick to respond and he accommodated all our requests and needs.
We had Joseph as our driver, who was very professional, a terrific driver and guide, kind and patient with our family of 7 including 3 kids. He did everything in his power to show us as many animal as possible.
We stayed at The Emayian camp, which was good, food was very nice, 4 courses for lunch and 6 for dinner! Beautiful sunset view from the deck which we enjoyed with a glass of bubbles. No aircon, but the temperature was comfortable in the tents as night. There was also a pool which was nice to jump into after an all day safari. Jacuzzi at all the tents were a nice touch and bush breakfast with Masai dance on the last day was a nice touch too.
Very good value for money. Thanks again 😊🙏🏼

Navas Am   –  
India IN
Visited: February 2024 Reviewed: Feb 27, 2024

Email Navas Am  |  20-35 years of age  |  Experience level: first safari

John was expereinced guide and driver, he was super cool.
5/5

We had very good expereice with Balu travel especially the guide and driver John, hes very experienced person.

Julian   –  
United Kingdom UK
Visited: February 2024 Reviewed: Feb 27, 2024

Email Julian  |  35-50 years of age  |  Experience level: 2-5 safaris

Friendly and efficient
5/5

Morris handled my booking and answered my questions in advance and met us in person. Super service. Jeremy was our guide and was excellent over the 3 days. Would highly recommend Balu travel, good value mid range safari and visiting the Mara is a must

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 70
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 2
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