Moorland Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $600 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Howie | 20-35 years of age | Experience level: first safari
Last minute hotel change and no refund for hotel difference
The night before our tour after receiving our full payment, agency informed us of the hotels for our tour, two-thirds of which were different from the hotels we had initially confirmed. The point is that when we booked our trip more than three months ago, agency clearly wrote the hotels to be stayed at and broke down our total cost into each individual item, including the hotel cost of $3,210. Therefore, it is reasonable for us to know the actual cost of the changed hotels and ask for a refund of the difference, if any. However, when we asked agency to provide the relevant invoice, agency only provided an invoice for one hotel and then never responded again.
They never explained the reason for the hotel change. We had booked and paid a deposit more than three months in advance, but never received notice until the night before our trip. One of the hotels that was in the nature reserve was replaced with one in a town, so we had to spend an extra half day on transportation instead of game-driving. Most importantly, when we wanted to know the actual cost of the hotel, they responded with ignorance and silence.
US
Email Leslie | 20-35 years of age | Experience level: first safari
Amazing safari that blew my mind
This Safari was my first Safari, so I was very nervous and had basic expectations, but they went above and beyond on everything. From our chef Rashid to our driver Soleil, they really made sure our group was well fed, and did everything possible for us to see any and all animals.
Both Omar and Nassar communicated greatly and answered all my questions quickly. They truly took care of the entire trip, which made it very, very easy and nice.
Truly surpassed my expectations and I can’t wait to book again. Thanks again to the entire team for a trip I’ll never forget
IT
Email Ambra | 20-35 years of age | Experience level: first safari
AMAZING
Everything was carefully organised, kind and helpful people, a truly beautiful and exciting tour. Impeccable organization. Seriousness and professionalism.
Email kade | 50-65 years of age | Experience level: first safari
terrible
I am a seasoned traveller - I have never written a poor review - but this company has a lot to learn - poor communication - out sorsing trips - different group members every day - and being forgotten to be picked up on departure day to incur considerable cost to get a new flight with not even asorry - vague promise for reimbursement - nothing
Reply from Moorland Safaris
Posted on Jun 5, 2024Dear Kade
I want to express my deepest apologies for the unacceptable experience you encountered with our company. As a seasoned traveler, your feedback highlights serious areas where we need to improve.
We are genuinely sorry for the poor communication, the inconsistency in group members, and the significant inconvenience caused by the missed pick-up on your departure day. Unfortunately, our driver went to Venus Premium Hotel instead of Venice Hotel due to a confusion, causing you undue stress and additional expenses. For this, we are truly sorry.
While you mentioned that you no longer need the reimbursement, we sincerely hope you will reconsider and accept it as a small token of our regret and commitment to making things right. We truly value your patronage and want to ensure you are compensated for the inconvenience you endured.
Please allow us the chance to mend this situation and demonstrate our commitment to better service. We hope you will open your heart to accept our reimbursement and give us another opportunity to serve you in the future.
Warm regards,
Nasr Muniss
Managing Director
Moorland safaris
AT
Email Julia | 20-35 years of age | Experience level: first safari
Our tour operator was calm, professional, easy-going and tried to do everything that comforts us.
The tour was absolutely AMAZING and I would do the exact thing again. The driver, tour operator and our cook were amazing. We saw so many animals - UNBELIEVABLE. Our driver, Lukas, spotted really everything and explained everything in nearly perfect English. Our tour operator was calm, helpful, open and easy-going. I can only recommend to enjoy the adventure of a safari with Moorland Safaris, which is btw an authentic, Tanzanian company run by young professionals. Just go for it!!
AR
Email Babora Julie | 20-35 years of age | Experience level: 2-5 safaris
Very well organised safari trip
It was a unique wonderful and a memorable safari experience. It was a well organised trip, covering Arusha, Tarangire, Serengeti national parks. Ngorongoro crater was excellent and we saw a black rhino. It also included Lake Manyara. Excellent choices. Lodge was exceptional, like a five star hotel. Well located with a Mountain View. Good selection of meals, including breakfast.
The driver, was very good, safe driver, does not need a sat nav. His colleague driver from a different company got lost for two days! Luca was very knowledgeable. In short. It was a brilliant safari trip. We will recommend to others without any doubt.
NL
Email Beyonce Ray | 20-35 years of age | Experience level: 2-5 safaris
Unforgettable experience in Tanzania
I and my family are so thankful to Nasir and the team for the amazing trip to Ngorongoro crater...
The trip was worth the cost.
Thank you Nasir for the excellent management
CH
Email Lisa&Nino | 20-35 years of age | Experience level: first safari
Unique Safari
We had the best time ever with this company. My boyfriend got kidney stones and we had to go to the hospital on the day the tour should start. Nasir the organisator, the guide David and also the other guests who joined the tour come to visit us in the hospital to make sure my boyfriend is fine. I was so thankful for that, we felt that we were in good hands. The company arranged it to start on the next day and this is a big gift. The safari was amazing every night surrounded by animals, we saw all big 5 and even more. I am a bird lover and i was flashed by the colorful and number of birds. We had 5 days an 4 nights for a really good price. The cook was top we always had fresh fruits and also a variaty of vegetarian food. We absolutely recommend the tour and the company. Thank you so much for this unique experience. :D
RO
Email Gabriela Groza | 20-35 years of age | Experience level: 2-5 safaris
It was great
It is a great place for safari and the company makes everything more nice and easy. We went in 3 different National Parks.
RU
Email Victor | 35-50 years of age | Experience level: first safari
Amazing experience
I had an absolutely amazing 2-days trip (Tarangire/Ngorongoro)! Nasr was very communicated quickly and he organized a really wonderful tour.
He also helped me with my canceled flight after safari.
You will be very lucky if your safari will guided by Deo. I don't know how he did it, but all the time our jeep stopped in the best spots, exactly where a herd of elephants or even a lion passed a few minutes later!
