Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 108
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 109 Reviews
Pamela   –  
Australia AU
Visited: September 2024 Reviewed: Oct 10, 2024

Email Pamela  |  35-50 years of age  |  Experience level: first safari

Everything you can asked for during your visit to Uganda-Rwanda.
5/5

Bamboo Ecotours exceeded our expectations during our tour. From the very beginning, when planning our trip, Edison responded to our emails promptly. He also showed us the different accommodation options they offer and was very helpful with the visa process, staying in constant contact via WhatsApp and email.

A week before our trip, Edison shared the name of our tour guide, which made us feel safe and prepared. Jackson, our guide, was the best we could have asked for. We arrived at Kigali airport and drove all the way to Uganda for our first stay. Along the way, Jackson pointed out many interesting insights about Kigali, and we even had a coffee stop (by the way, you have to try African coffee!).

On our second day, Jackson took us to Bwindi National Park, where we met our trekking group. One thing we loved about the gorilla trekking, besides the gorillas themselves, is that it wasn’t crowded. Groups are split between 8 to 10 people, and each group visits a different gorilla family. This way, the gorillas don’t experience too much human interaction, and the experience feels more personal. From the moment you see your first gorilla, the one-hour time limit begins. We were accompanied by the guide, two park rangers, and there’s also an option to hire someone to help carry your belongings.

After this, we went to our next hotel (which had incredible views of Lake Buyonyi) and enjoyed an amazing night.

I just want to take a moment to thank both Jackson and Edison from Bamboo Ecotours for giving us the best experience.

Kirsten   –  
Australia AU
Visited: September 2024 Reviewed: Oct 7, 2024

Email Kirsten  |  20-35 years of age  |  Experience level: first safari

An unforgettable experience
5/5

Bamboo Eco Tours was really professional and organised from the start. Edison was very quick to answer ALL and many of my questions and so quickly. Being two young females in a foreign country we were nervous however he made us feel really safe and assured.
Our tour guide Herbert was amazing! Such a humble person always with a smile on his face and always happy to answer all of our questions, the guy was probably tired of our questions by the end, but we had lots of fun together. The tour was such an awesome experience. We did the 3 days Queen Elizabeth NP, chimp trekking (Kalinzu) and gorilla trekking (Mgahinga). The tour and accomodation we chose, Buffalo lodge and Lake Mutanda was incredible, we would recommend doing it in 4-5 days so you have time to relax at the accomodation, we felt we were in a little rush as there was a lot of driving to do to get from 1 park to the other not the guides fault however.

We learnt so much and had such an unforgettable experience.

Thank you Bamboo Eco Tours

Amy Paul   –  
New Zealand NZ
Visited: September 2024 Reviewed: Sep 27, 2024

Email Amy Paul  |  50-65 years of age  |  Experience level: 2-5 safaris

Herbert was amazing
5/5

We had a amazing time and bamboo ecotours were great. Edison in the office was incredible at communication with me and at one point I changed all the dates and he did it no worries. Herbert our tour guide was wonderful informative and went out of his way for us, many times. We could not be happier with the service from bamboo ecotours. Amy Paul

OC   –  
Canada CA
Visited: July 2024 Reviewed: Aug 4, 2024

Email OC  |  50-65 years of age  |  Experience level: 2-5 safaris

Outstanding!!! Truly Recommend
5/5

From start to Finish, Bamboo Ecotours was very professional.

Edison answered all my questions in a very timely manner and made me feel comfortable, with no pressure at any time.

I took my parents and my kids to see the Gorillas, and the experience went smoothly. Herbert (our driver) was amazing!

We met a group that arrived to see the Gorillas but did not have their permits (the company they used did not buy them and vanished).

YOU CAN TRUST Bamboo Ecotours, and on top of that, they were amazing to deal with.

Edison is the owner who communicates with you and request Herbert as your tour guide.

A L Edwards   –  
Australia AU
Visited: July 2024 Reviewed: Jul 29, 2024

Email A L Edwards  |  35-50 years of age  |  Experience level: first safari

Perfection!
5/5


We had an amazing experience with Bamboo Ecotours. From the moment I contacted Edison to the moment that our driver Jackson dropped us at the airport on the last day everything was perfection. Edison is easily the best tour operator I have ever used, very friendly, helpful and extremely responsive. Jackson continued with this great service, he was friendly, kind and very knowledgeable. He was also a very safe driver and the vehicle was very comfortable. Uganda is a beautiful country full of wonderful people and a stunning countryside. Everything on our tour was organised perfectly. All our activities exceeded our expectations, we will never forget our game drives, the boat cruise on the Kazinga channel, our Chimp and Golden Monkey treks and of course the Gorilla experience which is hard to put into words. All the lodges we selected with the guidance of Edison were wonderful (Elephant Hub, Rushaga Gorilla Camp and Mutunda Lake Resort). Would highly recommend Bamboo Ecotours! Reach out to Edison and you won’t be disappointed.

Kahron and Michael   –  
Australia AU
Visited: June 2024 Reviewed: Jun 11, 2024

Email Kahron and Michael  |  35-50 years of age  |  Experience level: first safari

Fantastic experience and amazing tour guide
5/5

My husband and I did the 3 day Gorilla Trek and Golden Monkeys, starting and finishing in Kigali.
We have been so impressed with this tour. The lodgings and the experiences themselves far exceeded our expectations.
Our lodging (Rushaga Gorilla Lodge) was fantastic. The location was beautiful and the staff were so lovely and helpful.
All of the guides, trackers and support people involved in the treks were brilliant.
Our highest regard goes to our tour guide, Jackson. We are so thankful that he was assigned to us. His local knowledge was amazing. He went above and beyond for us, specially catered to our interest in trying local food and could answer any question we could possibly think of. He made us and our belongings feel very safe and secure at all times. In addition, he was such a friendly and nice man who absolutely made this trip even more spectacular.
Thank you so much Jackson, and Bamboo Ecotours.

Sam Liao   –  
United States US
Visited: May 2024 Reviewed: May 17, 2024

Email Sam Liao  |  50-65 years of age  |  Experience level: over 5 safaris

Best Gorilla Trekking Experience and more
5/5


Edison was absoluely amazing in organizing the perfect 10+ experience from Rwanda to Uganda tour for 6 of us. Logistics and itinerary of this trip was efficient and so perfect that we also rate it 5 star+ Our guide Freddy is best in class, knowledgeable, caring and safe. He picked us up in the 1-year new Safari truck at the Kigali Fourpoint Sheraton--which is also a great pick-up point and hotel. All the food and accommodations exceeded our expectations, clean, comfortable and delicious. We had absolutely the most amazing time and thought a need to post great reviews for so other travelers may benefit from visiting Rwanda and Uganda with the best travel company possible so they can enjoy the best possible experience. It was truly the treat of a lifetime to visit the Rwanda and Uganda. Bamboo Ecotour is very good and they deserve 6-star or 7-star. All the Gold Monkey, Gorilla, Chimpanzee and cultural experience are must-see. We can not thank enough or say enough good things about Edison and Freddy and this tour.

Thank You Thank You and Thank You!!!

Safe traveler   –  
United States US
Visited: May 2024 Reviewed: May 16, 2024

Email Safe traveler  |  50-65 years of age  |  Experience level: 2-5 safaris

I wish there are more stars to rate and give to them!!
5/5

Since the beginning we contacted Edison, he has been very responsive and provided valuable and truthful information to help us make decisions about this tour... especially related to the accommodations and costs. The design and delivery of the itinerary is also the best in class. Our driver guide Fred speaks good English and is clam, patient, easy going and drive safely. Every time we got back into the 7-passenger safari truck, there is always a bottled water waiting for us in our seats. And the truck even has charging outlets for each passenger. Fred is also very observant and proactively helps us work with the national parks so we could have a shorter hike to see the gorillas. We had a fabulous time for this once in a lifetime experience!! We definitely recommend our family and friends to go with Edison and team coming to Rwanda-Uganda 👍👍

Danni M   –  
United Arab Emirates AE
Visited: April 2024 Reviewed: Apr 13, 2024

Email Danni M  |  50-65 years of age  |  Experience level: 2-5 safaris

Epitome of excellence.
5/5

Complete value for money. Good variety of packages. Caters for all budgets. I am already planning my next trip, the last one ended yesterday.
Efficient communications. Well versed about their product offering. Professional trustworthy considerate and kind.
Punctual! From end to end.

I recommend them a billion percent.

Keven   –  
Australia AU
Visited: March 2024 Reviewed: Apr 8, 2024

Email Keven  |  20-35 years of age  |  Experience level: first safari

An unforgettable experience
5/5

My partner and I had a trip of a lifetime thanks to Bamboo Ecotours. We did a 4 day tour involving a golden monkey trek at Volcanoes, and gorilla trekking at Bwindi.

Edison, the founder of the company, was exceptional when organising our tour - super quick with his responses, professional and attentive to our needs. He managed to provide us with an itinerary which suited our preferences, budget and was great value for money. We also had to book last minute but Edison was very flexible with the payment/refund policy.

Our guide Herbert was amazing - he was considerate, knowledgeable and skilful at driving! The roads in Uganda are no joke - super bumpy and muddy when wet. One of the most memorable times of our entire Africa trip was when on the morning of our gorilla trek, the one-way road which led to Bwindi was blocked by a broken down truck. With only centimetres to spare from the cliff's edge, Herbert safely and expertly did a U-turn and got us to the trek on time. He also made sure to contact the park so that even if we were late, we'd still get to do the trek.

Our accommodation at Mutanda Lake Resort was also a highlight. The views of the volcanoes in the background and the lake in the foreground will forever be etched in my memory.

What also sets Bamboo Ecotours apart is their commitment to supporting disadvantaged communities in the area who are overlooked by the tourism sector, by providing financial support and only hiring guides who come from these communities.

We highly recommend Bamboo Ecotours and will definitely be using them again when we're back in Uganda!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 108
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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