Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 55
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 56 Reviews
James Herbert   –  
United Kingdom UK
Visited: August 2024 Reviewed: Sep 13, 2024

Email James Herbert  |  20-35 years of age  |  Experience level: 2-5 safaris

We had Jackson as our guide and he was so wonderful! So kind and good-natured
5/5

We had Jackson as our guide and he was so wonderful! So kind and good-natured , and also very knowledgeable about all the animals and great at spotting them, even from a far distance! It was informative, lots of native animals to see, can get close to falls. Worth your time.

Corey   –  
Australia AU
Visited: July 2024 Reviewed: Jul 12, 2024

Email Corey  |  50-65 years of age  |  Experience level: over 5 safaris

A Destination and tour provider not to be missed
5/5

We have just completed 13 days with Jackson and Uganda Family Tours .

Jackson looked after us extremely well and ensured it was an enjoyable and safe trip .

Highlights were Gorilla trekking , Chimpanzee trekking , Kazinga channel boat ride and Murchison Falls National Park and boat ride plus viewing the top of the Falls which was amazing . Finishing with a Shoebill sighting and Great Blue Turaco at Mabamba Swamp capped a perfect trip .

Jackson rode the fine line of being on hand when needed and giving us our space beautifully . For those contemplating a trip to Uganda this is an amazing country with a diversity of activities that are hard to match .

You will not do better than Jackson and his team who take great pride in delivering a service second to none .

Rashmi   –  
United Kingdom UK
Visited: June 2024 Reviewed: Jun 22, 2024

Email Rashmi  |  65+ years of age  |  Experience level: 2-5 safaris

Friendly, informative, highly experienced tour company
5/5

organised this tour with Jackson from Uganda Family Tours whilst I was planning to do a seven day tour with two key places we wanted to visit.
However, Jackson proposed and put together a tour that met my requirements and made every use of the seven days to see and experience the places and animals that will be an experience of a lifetime for us.
We visited the Rhino sanctuary, Murchison Falls, did Gorilla Trekking, Chimpanzee trekking, etc.
Jackson provided the best service that we could have expected, from collecting us from Entebbe Airport, to organising the lodges (with the most superb views to enjoy and experience each of the activities seamlessly without us having to think about anything.
Uganda Family Tours is excellent in providing this service, and Jackson was proactive in resolving any minor issues.

Jan   –  
Switzerland CH
Visited: June 2024 Reviewed: Jun 10, 2024

Email Jan  |  35-50 years of age  |  Experience level: first safari

Our expectations were exceeded End to End
5/5

Our recent 5-day tour organized by Uganda Family Tours was nothing short of extraordinary. This adventure included both chimpanzee and mountain gorilla trekking, and it was an unforgettable experience from start to finish.

Jackson was an exceptional guide. His expertise and passion for the culture and wildlife truly enhanced our experience. Jackson's attentiveness and friendly demeanor made us feel comfortable and well-cared for throughout the journey. We shared very nice conversations about history, culture and wildlife in Uganda.
He was also a very careful driver always making us feel safe on every road we traveled.

The chimpanzee trekking was an amazing start to our adventure. Trekking through the lush Kibale Forest, we encountered playful and curious chimpanzees in their natural habitat.

The highlight, however, was the mountain gorilla trekking in Bwindi Impenetrable National Park. This once-in-a-lifetime experience left us in awe.

Uganda Family Tours arranged everything seamlessly. The accommodations were comfortable with scenic views, the food was very good, and the itinerary was perfectly planned. Every detail was thoughtfully taken care of, allowing us to fully immerse ourselves in the beauty and wonder of Uganda.

If you are looking for a well-organized, educational, and truly magical wildlife adventure, this is the tour for you. Thank you, Jackson, for an unforgettable journey!

Kind regards,
Anaïs and Jan

Farzeen Mohmed   –  
United Arab Emirates AE
Visited: April 2024 Reviewed: Apr 29, 2024

Email Farzeen Mohmed

The Perfect Ugandan Tour
5/5

I cannot imagine anyone going to more lengths than Otwikende did to make sure that we had the absolute best time in Uganda. From the beginning he was extremely enthusiastic and proactive in planning the itinerary, answering all our questions and accommodating every one of our requests. The facilities he provided in terms of the car, the accommodations, the food, it was all top notch.
There were so many times he went beyond our expectations to make our trip just a little bit more special, whether it was speaking to the rangers to make sure that we could trek less to see a closer gorilla family, or taking us to a hidden viewpoint that gave us the best sunset of our lives. And most of all I'm indebted to him because I had a critical health emergency and if not for his help and tireless work it would have gone very badly. I promise that you will not find a better person to make sure you have the ultimate Ugandan experience.

Ismail   –  
Qatar QA
Visited: April 2024 Reviewed: Apr 28, 2024

Email Ismail  |  20-35 years of age  |  Experience level: first safari

Extremely professional and considerate
5/5

This safari in Uganda was an experience that will forever be etched in my memory. From the amazing gorillas to the vast savannas filled with wildlife, this adventure surpassed all expectations. But what truly made this journey extraordinary was our exceptional guide, Jackson.

Jackson's passion for Uganda's wildlife and landscapes was evident from the moment we met. He possessed a deep knowledge of all the sights and a keen eye for spotting animals.

One unforgettable moment was when I almost got run over by gorillas in Bwindi Impenetrable National Park.

In conclusion, our Uganda safari with Jackson as our guide was an exceptional adventure. His passion, knowledge, and commitment to providing an unforgettable experience made this journey truly special. I highly recommend this tour to anyone seeking an immersive and enriching wildlife encounter in the heart of Africa.

Bader   –  
Bahrain BH
Visited: April 2024 Reviewed: Apr 28, 2024

Email Bader  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent
5/5

I'm glad that we chose Uganda Family Tours in this trip.

Jackson was very accommodating to our suggestions, very flexible and wherever our plan needed enhancements his suggestions perfectly met our needs.

Despite our thorough planning and research, he successfully managed to make us experience things that were not listed anywhere online.

Thanks for all the efforts to make this a memorable trip.

Shahzar ansari   –  
Pakistan PK
Visited: April 2024 Reviewed: Apr 22, 2024

Email Shahzar ansari  |  20-35 years of age  |  Experience level: 2-5 safaris

One hell of a experience
5/5

Everything was well taken care off.jackson our tour operator was always punctual, accomodating and warm.

Our tour spanned 8 days ans we covered a lot uganda has to offer.jackson with his contacts made everything hassle free

We came in a group of 4 friends,After our tour ended i can confidently say we left as 5 friends

Trish   –  
United States US
Visited: December 2023 Reviewed: Apr 2, 2024

Email Trish  |  65+ years of age  |  Experience level: first safari

Amazing Trip with Uganda Family Tours and Travel !!!
5/5

I had an amazing trip with Uganda Family Tours and Travel in December of 2023. This was my first safari as well as my first trip to Africa, and it far exceeded my expectations! I went on a 10-day safari, during which time we experienced most of Uganda.

During our trip we saw not only the big 5 but also the gorillas and the chimps. Our guide was Jackson Otwikende who we got to know well over the course of those 10 days. Not only is Jackson a sensational guide, but he's also very professional, incredibly kind and personable, and displays a great sense of humor. In addition, Jackson is highly knowledgeable and has a wealth of information when it comes to all things about the wildlife. His love for his country, its history, the people, and their culture was evident throughout our trip.

I would highly recommend Ugandan Family Tours and Travel, and especially Jackson!


Desiree   –  
Angola AO
Visited: March 2024 Reviewed: Apr 1, 2024

Email Desiree  |  50-65 years of age  |  Experience level: over 5 safaris

Perfect for solo female travelers
5/5

My guide was Jackson O. He met me at the airport with a welcoming smile and a wonderful spirit.

As a solo female traveler, first impressions and gut instincts are paramount - I immediately felt at ease. Jackson was open to all my questions and shared the real Uganda with me. He is an expert on all things Uganda: history, economy, agriculture, social fabric, and politics. He tells it like it is, which can be a rare quality among those in the tourism industry. He was a true gentlemen and gave me good advice on many things: how to get a thorn out of my finger, which hotels to stay at, and which tours were suitable.

Jackson O. possesses the rare quality of being able to adapt to what the client wants and needs- very good people skills.

Well done, Uganda Family Tours!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 55
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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