Explore ,Discover and Embrace Africa
People Tours And Safari
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $117 to $1,138 per person per day (USD, excl. int'l flights)
Reviews
PT
Email Joao Santos | 50-65 years of age | Experience level: first safari
Always ready to help us to discover Namibia with enthusiasm
We made a 3 day tour to Sossusvlei. The team was very friendly, professional, always attentive to client's needs and an excellent service from the reservation process to the end of the trip. We really enjoyed travelling with People Tours and Safari. We highly recommend!
IT
Email Alessandro | 20-35 years of age | Experience level: 2-5 safaris
High Quality Tour | Namibia Highlights
I joined a 6-Days itinerary perfectly organized by the tour consultant Emilia, which allowed me to see the main highlights of the country in the outback and the coastal area. Great choice also of the accomodations and great willingness to adapt the itinerary to my interests. Special mention also for the two guides Tulela and Luke, who were giving me the best experience!
AE
Email Juli | 20-35 years of age | Experience level: 2-5 safaris
Hassle free and reliable company
Everything was just perfect.
Booking process was easy and all the people I engaged with were extremely friendly.
Payment process was also easy via payment link.
Guide was punctual, easy going, reliable, helpful and fun to be with.
Tour operator was recommended to be by a colleague and I’m definitely not disappointed.
Thank you once again
US
Email A.A. | 20-35 years of age | Experience level: over 5 safaris
They're responsive until they get your money
If I could give 0 stars I would. I booked a private tour. Below are just some issues I faced with this company:
1. Rude guide. Being that I'm his only client on a private tour, it's inexcusable that he gave very little information and loved to chat with his guide friends but neglected me.
2. I specified I didn't want to camp and wanted very nice accommodations. The price reflected much nicer accommdations. They ended up booking me in some lodges with no hot water (it's winter in namibia and freezing on the skeleton coast), broken lights, and no heat while it was just 3 degrees outside.
3. They booked me a photographer. He showed up an hour late the first day. Took terribly over-exposed photos that were worse than photos on a phone. A month later, he still won't edit the photos in any way to make them look professional. People's Safari won't respond to my emails and won't take any responsibility for this issue.
4. The logistics were poorly planned. They didn't look for lodges close to destinations so we ended up losing time driving several hours out of the way. I guess they were trying to save money at the expense of tourists' time.
They're happy to take your money but give subpar accommodations and customer service. Please save yourself the headache and avoid this tour operator
Reply from People Tours And Safari
Posted on Aug 11, 2024Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to address the concerns you mentioned:
1 Guide Experience: We understand that the guide was not to your satisfaction initially. As soon as you informed us of your discomfort, we immediately arranged for a replacement guide to ensure your comfort and safety. However, it's important to note that our guides are trained to prioritize safety, and they mentioned that there were instances where not following instructions could have led to unsafe situations. We regret any confusion this caused during your trip.
2.Accommodation We apologize if the accommodations did not meet your expectations. You had booked a mid-range tour with budget constraints, and we did communicate that certain higher-end luxury accommodations would require an additional charge. Some of the accommodations you desired were only accessible by flight, which also required an additional fee. We always strive to offer the best possible options within the agreed budget.
3. Photography Services Regarding the photographer, we did inform you from the beginning that we do not have a specialized photographer on staff. We recommended a photographer, subject to your approval, and regret that his work did not meet your expectations. We understand how important capturing memories is and apologize for any disappointment this may have caused.
Finally, we sincerely apologize for any other issues that were out of our control and negatively impacted your experience. We are committed to improving our services and will take your feedback into account to ensure future guests have a better experience.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Albin
US
Email Kazi | 50-65 years of age | Experience level: first safari
Philip was marvelous
I have a wonderful experience with this tour company. All the major expenses (food, lodging) was covered. The guide Philip gave his all efforts to please me.
NE
Email Nadia | 20-35 years of age | Experience level: 2-5 safaris
The trip with People Tours and Safari was fantastic and everything worked out seamlessly
It was my first time in Namibia and when I was organizing for my trip, I picked one of the tour operators that had the best ratings and I was not disappointed. They set up such an amazing trip and took care of all the details! They were always available to answer questions I had at any time. The trip in this beautiful country was fantastic and everything worked out seamlessly. The lodges and the activities were excellent, and the scenery in Etosha National Park, Swakopmund, Damaraland, the Namib desert and all the others places we visited were a real treat to the eyes! My tour guide, Timoteus, is very friendly, helpful and so kind and I learned a lot about the places we visited and the rich local culture. It was a real pleasure to be taken around by him. Overall, it was a great vacation and definitely one of my favorites. I am happy I did it and I'd recommend the tour by People Tours and Safari to anyone.
DE
Email Chrissi & Felicia | 20-35 years of age | Experience level: 2-5 safaris
Friendly, flexible and organised, easy Communication
We booked only a few days in advance and it was no problem. The communication via WhatsApp was easy and friendly.
The tour itself was amazing. We were super lucky with our tour guide Luke! He was kind and easy to talk to but still always professional. He knew a lot about flora and fauna and the Namibian history. Long drives in the car never got boring. We liked that he always shared the table with us during the meals and that he made us feel always comfortable and safe.
We stayed at a campsite (Okaukuejo) in Etosha which was similar to European standards just with a way more spectacular view. We loved visiting the waterhole next to the campsite and spent hours on the bench watching elefants, rhinos, giraffes and many more animals.
We decided during our 3-day-trip that we would like to be dropped off in Swakopmund instead of Windhoek as planned before. It was not a problem at all, they were super flexible!
We would definitely recommend the tour! 🧡
US
Email Rachel | 20-35 years of age | Experience level: first safari
The best of the best! Unforgettable experience with an amazing company in an amazing country!
I wish I could put into words how amazing and wonderful my experience was. Fanuel has the best intentions and gives 200% effort to give you the trip of a lifetime. He will literally do anything humanly possible to please you. He is safe, professional, efficient, and accommodating. He is knowledgeable about everything from the roads to the animals to the lodges and experiences offered. The car is very nice and comfortable with cold water and phone chargers. You get to travel this beautiful country in first class with a true pro on the area. I want to send all of my closest friends and family members on this exact trip that I will treasure forever! I cannot say enough great things about this company and unforgettable experience.
MX
Email Ava | 35-50 years of age | Experience level: first safari
Wonderful, educational, adventurous tour
I was initially skeptical about booking a private tour for just myself, where I planned to spend 6 days and 5 nights camping, driving, and adventuring with a male tour guide (as I didn't have an option for a female). I was concerned about it feeling awkward or perhaps being dangerous somehow.
Aina, the person at Peoples Tours who helped me make the decision, assured me it would be ok.
I finally decided I would take the risk.
I am very happy I did.
Aina's communications and follow through left a little something to be desired. I do not feel there was enough communication, nor that she adequately prepared me for the trip. Be mindful to ask very specific questions, and request more information, as I think they assume that the itinerary they send is enough information. Also, if you have dietary restrictions, it is very important to note that with them and be prepared for the possibility that there may not be options for you, even though they say there will be. Always bring snacks! My snacks saved me a few times.
However, ultimately, I am happy with the tour and am grateful for how patient Aina was with my process. She was also always kind and polite in our exchanges.
What has made me give the tour 5 stars, is my guide, Ricky. He was an INCREDIBLE guide. So amazingly knowledgeable about everything, from the history of Namibia, the cultures, to geology, the geography, to ecology, to biology, to botany...truly everything. Talking with him was very exciting, as I got to learn all about Namibia, the animals, the plants, the natural spaces we were in, the people, the traditions, and also their heritage and languages. He was also fun to interact with and made the long car rides really interesting. He was very patient with me, and also very caring. By the end of the trip we were laughing a lot and I felt like I was leaving with having a new friend and adventure buddy.
I never once felt uncomfortable with him, like I have with so many male guides, and this was so relieving for me.
When you book, ask for Ricky!
This was a once in a lifetime experience. I am changed from this. I wish it could have lasted longer. It was worth every single penny. Absolutely.
Namibia is a breathtakingly beautiful country and has a lot to teach and offer the rest of the world.
NZ
Email Jeanette | 65+ years of age | Experience level: 2-5 safaris
Amazing, very responsive and very happy to look at different options. Ms Emilia is wonderful.
I booked this tour on line after reviewing and reading the amazing reviews. I was traveling from NZ on my own and asked how many other people would be traveling, and it ended up being Sacky (Tour guide/driver) and myself for 14 days and 13 nights.
From when I landed in Windhoek and met Sacky, we had the most amazing time exploring the beauty of Namibia - extreme landscapes to the most incredible animals - I love photography.
Sacky was an incredible guide and driver - very knowledgable, thoughtful, kind and we had lots of laughs. He loves what he does and you can see this every day. Sacky is well known and respected at the different lodges we stayed at.
When you think about how you arrive and then spend 14 days with a person you have never met, we got on so well, learnt so much about Namibia and shared about each others lives.
Some of the days involve a lot of driving 4-6 hours on gravel roads with lots of bumps and potholes, we just got on with it and could relax and enjoy the different scenario. Sacky has a great music selection.
I was able to take amazing photographs of the wildlife and elephants being my favorite, there were some incredible moments of just sitting in the ute and these beautiful animals just walking past you.
Sacky would always discuss what we were doing the next day and time to meet.
I can not rate Sacky highly enough, in all the 14 days there was nothing that we argued or complained about.
We became good friends during this experience and will remain so.
If you get a chance to have Sacky as your guide - you will be very lucky and have an amazing journey.