Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 106
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 111 Reviews
TROY ANDERSON   –  
Netherlands NL
Visited: August 2024 Reviewed: Sep 5, 2024

Email TROY ANDERSON  |  35-50 years of age  |  Experience level: first safari

Extremely Professional and customer focused!
5/5

From initial enquiry/quote I received from Silence Takaedza (Zambezi Representative), the level of service was exceptional!
Silence was able to tailor the trip to my dates needed, which is much better than trying to fit in with tour company dates, so this made the entire trip easy and enjoyable! I was met by Silence upon check in at my first day, and gave me a run down of everything that was ahead. Again, service above and beyond!
Throughout the entire trip, I was kept informed about next activities/movements.
I had a personal driver with me for the road trips between locations, and Francis was fantastic! As a solo traveller, it was great having him there as someone to talk to about the experiences I had. Offering his company at times so as to not be alone, and also knowing when to just allow me some space to relax and take in the safari. Francis was an exceptional guide who ensured I was where I needed to be, on time and without stress!
It was a seamless and pleasant experince from start to finish of the entire trip, and I can reccommend Zambezi Expeditions for a guarnteed excellent trip!
It should be noted also that for activities not outlined in a trip/quote from Zambezi, they are able to help arrange these. I did not realise this at the time and I had made private bookings for activities, so advise letting Zambezi book/plan other activities for complete ease.
Overall, this was brilliant trip and I am so thankful for Zambezi Expeditions professional and personal service!

James Mason   –  
Australia AU
Visited: July 2024 Reviewed: Aug 28, 2024

Email James Mason  |  65+ years of age  |  Experience level: first safari

The communication and reliability to be where they said they would be was excellent
5/5

Oscar and his staff did a very good job making me feel safe and organised all the time.

KMG   –  
Singapore SG
Visited: August 2024 Reviewed: Aug 25, 2024

Email KMG  |  20-35 years of age  |  Experience level: 2-5 safaris

Smooth, well organised & reliable
5/5

Oscar and Silence were so friendly and flexible as they arranged and accommodated for our needs. Though the agency works with various agencies or drivers to do our tours, they were mostly on time and reliable. This is a tour agency that you can trust. No issue with the communication at all. We truly enjoyed the trip.

Romina Baxani   –  
Spain ES
Visited: August 2024 Reviewed: Aug 22, 2024

Email Romina Baxani  |  50-65 years of age  |  Experience level: first safari

Trustworthy
5/5

This has been an unforgettable experience. Zambezi' s team, Oscar, Francis and Silence were extraordinary, made sure to be in time, carried water for us and even meals when was needed. Our driver and guide Francis shared with us all his knowledge of animal wildlife which was amazing and entertaining. Lodging was comfortable and ethnic. On the whole a great team and a wonderful way to get to know Africa, it's people and nature. Would like to repeat soon.

Ayumi   –  
Japan JP
Visited: August 2024 Reviewed: Aug 19, 2024

Email Ayumi  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic experience!!!
5/5

I took a 5-day Victoria Falls and Chobe Safari tour as a solo traveler. Seeing so many lions up close on an early morning safari in Chobe was an experience I will never forget. What amazed me was how punctual they were at all times! They picked me up on time every day and made me feel at ease.

Francis   –  
Canada CA
Visited: July 2024 Reviewed: Aug 18, 2024

Email Francis  |  35-50 years of age  |  Experience level: first safari

Great team organizing a great experience
5/5

We travelled as a family of three who went to Victoria falls, Hwange National Park with further added visit to Chobe National Park in Botswana and last minute addition to Livingstone, Zambia. We had a great experience with the team from Zambezi Expedition Travel and Tours. The game drives and river cruises (especially in Chobe) was such a great experience. We saw many of the animals we wanted to see. We even saw an elephant and hippo in the town while travelling to locations! Victoria falls was of course beautiful sight to be behold! This was our first trip to South Africa and this was such a unique trip to us.

In terms of the team, Silence was great to work with and was very responsive to our inquires and questions organizing our trip. She gave us clearly communicated and reliable answers. We would also like to express our greatest thanks to Oscar who was a constant extremely hospitable and friendly presence throughout our tour. He had made last minute arrangements for us quickly to eat at many interesting restaurants in Victoria falls including the Dusty Road with its unique Township experience and the Boma which had a dinner and energetic Drum/dance show. He also arranged a last minute trip to Zambia and Livingstone when we had a free day to fill. We could tell he was extremely busy with numerous other travelers but he always had a happy attitude and pretty punctual for all our schedules. Oscar made a unique experience comfortable, smooth with an attitude like a friend who was taking us around. I would highly recommend choosing this company and would recommend it to our friends!

Raquel Domínguez   –  
Spain ES
Visited: August 2024 Reviewed: Aug 16, 2024

Email Raquel Domínguez  |  50-65 years of age  |  Experience level: 2-5 safaris

Magnificent experience. Magnificent team
5/5

We have done a 9-day route visiting Victoria Falls and Botswana with Zambezi expeditions. It has been incredible. A beautiful and unforgettable trip. With a perfect organization. Comfortable accommodations with everything you need. The Zambezi team has been very friendly and always present for everything we needed. Without a doubt a magnificent experience and highly recommended.

Ylenia   –  
Italy IT
Visited: July 2024 Reviewed: Aug 5, 2024

Email Ylenia  |  35-50 years of age  |  Experience level: over 5 safaris

Great safari in Zimbabwe and Botswana!
4/5

We were a group of three travelers who chose Zambezi Exp for our shared safari to Zimbabwe and Botswana. Overall, we had a positive experience with the company. We were always in touch with Silence from the office, who was always ready to respond to our questions and needs during the trip. Our driver, Francis, was extremely friendly and willing to help us with all our needs.

The major problem we experienced was the lack of details in the program provided by the company. It was a mutual mistake, as we didn't ask for more details prior to the trip, and their program was very general. I would recommend adding more details so that travelers know exactly what they will do during the safari, as many activities and meals were not included in the total price or were not clear (for example, the experience in the bush).

Despite that, the team organized last-minute activities for us that were not included in our package, and we enjoyed all the safaris. The guides were very knowledgeable about the wildlife and parks. The accommodations were perfect for our needs and corresponded to what we had paid for. We did have some dietary misunderstandings with some accommodations and a lack of options (the three of us are vegan), but overall, we had access to plant-based options. This needs to be addressed better.

As for the activities, we really loved the quieter safari and wildlife-watching experiences and enjoyed them more than the "sundowners," which were more crowded and loud. I'd rather have those as optional activities and include birdwatching and other safaris as part of the paid program.

I highly recommend the company promote the use of refillable water bottles and water jugs instead of single-use plastic bottles, as plastic waste is a major concern.

Despite these points that need to be addressed by the company, I recommend Zambezi Exp for their promptness and kindness in assisting us. I hope to see you guys on another adventure!

Nick   –  
Bulgaria BG
Visited: July 2024 Reviewed: Jul 31, 2024

Email Nick  |  35-50 years of age  |  Experience level: over 5 safaris

Budget friendly experiences around Victoria Falls
5/5

This was the only budget friendly tour I can find online to Chobe.
The tour was great, the guides knowledgable, the lunch tasty and the communication was very good,
Initially, there was confusion as to where I'm staying as there are two hotels with same name in Zambia and Zimbabwe, so they were waiting for me in another country (literally). Once we figured out that was the case, they arranged someone to pick me up from the correct country/location. I did not miss anything.

Vidar Frigstad   –  
Norway NO
Visited: July 2024 Reviewed: Jul 22, 2024

Email Vidar Frigstad  |  65+ years of age  |  Experience level: 2-5 safaris

Safe and trustworthy safari provider
5/5

We booked the safari trip via the internet and arrived in Maun in Botswana excited and expectant. We are more than satisfied with contact from the contact we had in advance via the website, and how we have been met and followed up throughout a 9 day trip. They have done everything to ensure that we have memorable experiences of animals, nature, bird life and culture. We had the mobile number of the guide who accompanied us, as safety and reassurance in case someone should arise when we were on our own. Botswana is an expensive safari country, but we learned that it was worth the experiences we have had and the way we have been followed up. Recommend them to others planning a safari.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 106
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 0
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