Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Andrew W | 50-65 years of age | Experience level: first safari
Responsive and honest.
Brian and his team were most helpful in both planning and executing my short visit to Victoria Falls. I missed my flight connection on the first day and Brian was able to rearrange the planned schedule at the last minute. He was empathetic and understood these things happen and he happily took on contacting my hotel to ensure they didn't cancel my reservation due to a no show. We were able to stay connected in WhatsApp which was very helpful as I had no SIM connection on arrival in Ethiopia
Reply from Customise Travel and Tours
Posted on Sep 24, 2024We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review is a great motivation for our team to continue providing excellent service. We hope to see you back in another time. Thank you.
SG
Email James Mui | 20-35 years of age | Experience level: 2-5 safaris
Reliable tour provider
Easy communications via WhatsApp, pick-up timing and location all confirmed prior to actual tour date.
Was picked up on time, and tour itself was enjoyable. Chobe National Park was a different experience to Kruger, even though we did not see the Big 5, but what was impressive was the large herds of animals grazing along the river, and many hippos, crocodiles, birds. The river cruise was exceptional.
Reply from Customise Travel and Tours
Posted on Sep 15, 2024We're grateful for your review James! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
MY
Email Gwyneth | 20-35 years of age | Experience level: over 5 safaris
Recommended
Brian was on time and it was easy to communicate with him. He was nice, humble and patient. Brian picked us up from our hotel in Victoria Falls and dropped us at the border of Botswana. Do note that it is not him who drives you to the activities in Botswana - it would be a different operator in Botswana.
While there were some delays on the Botswana side, we did end up having a nice day for a short game drive in the late morning (2 hours) and a boat safari/cruise in the afternoon.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Gwyneth! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand. About delays, please note that we will see to it that we are seamless on the Botswana side however there are some challenges that we cannot avoid like the recent implementation of health procedures on the Botswana side about foot and mouth plus monkey pox.
Email Chris M | 65+ years of age | Experience level: 2-5 safaris
Fabulous experiences of the best Victoria Falls offers with our wonderful guide Brian.
3 day best of Victoria Falls experience in August 2024 - party of 2 couples. Booking was seamless with excellent communication and attention to our queries from Brian. Then - on arrival at Vic Falls Airport, we were met by Brian and his lovely wife and child - and it was like visiting old friends. And the entire trip remained as personal. The experiences - Zambezi River Dinner Cruise ( stunning and decadent); Falls guided walk (iconic), Falls Helicopter flight (unbelievable views of one of the wonders of the world) ; and…. Chamobondo Park afternoon safari drive - wow! Animals, close experiences, private with almost no traffic, and a “pinch me” moment having afternoon tea and drinks in deck chairs watching Cape buffalo and hyenas drink at a waterhole as the sun set. Just unforgettable. Cannot recommend this short tour highly enough, and Brian such a wonderful and personable operator.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Chris! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
MY
Email Tony Lim | 50-65 years of age | Experience level: first safari
Marvelous Holiday with Brian
Fantastic holiday arranged by Brian the minute he picks us up from the airport.
Had a very nice river cruise dinner with the view of the sunset and we manage to see some Rhinos and Crocs in the rivers.
Have a very good guide, Gary to take us for the Victoria Falls trail with very good detailed explanation....
Have a good time doing the Safari Drive but too bad we did not see any lion and baffalo....
We even get to take the helicopter to view the victoria falls from the sky.
Overall have a good time with all the arrangement done by Brian. He make sure we are always safe till the time he send us back to the airport.
Looking forward to have another adventure... definitely will engage Brian again to arrange our holiday..
Tks alot Brian... Till we meet again... Cheers
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Tony! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
US
Email Marcy | 50-65 years of age | Experience level: first safari
Brian crafted the perfect trip for us!
We visited Victoria Falls in Zimbabwe for 3 days. Communication was very good throughout the planning/pre-trip time, and during the trip, as well. Brian kept in touch with us through WhatsApp while we were in Victoria Falls.
We enjoyed the lodge where we stayed very much, and all the activities were well chosen. The food was very good at the lodge, and on the Zambezi river cruise. Brian arranged for us to be picked up in Zambia, when we were unable to get a flight scheduled into Zimbabwe on the morning we wanted. Transitions were seamless. Brian met our driver at the border, and drove us to our lodge in Vic Falls. He arranged for a driver to take us to the river cruise, but he came to the lodge to see us off, and set the pickup time for the next morning. We were very pleased with our tour guide at the falls, and our helicopter tour. We found a restaurant that we wanted to try for lunch, and Brian arranged for the helicopter shuttle to drop us there after our flight. He picked us up later.
We definitely got our money's worth on this tour. It was very well organized, and we were so well taken care of. It is a leap of faith to send money overseas to an unknown company, but Brian's great communication made it easier. Everything was seamless from the moment we arrived at the airport, till Brian dropped us off for our flight home! Highly recommend!
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Marcy! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
Email Garry Gibson | 65+ years of age | Experience level: first safari
Customise Travel & Tours were very efficient, friendly and professional. Lovely people to deal with.
Very helpful, knowledgeable, reliable and professional team. Set up a very full and engaging travel schedule for our short stay in Victoria Falls. Very friendly people as well. Excellent value for money Top class service.
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Garry! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
US
Email David | 50-65 years of age | Experience level: first safari
Excellent custom tour
Brian was great to work with. He developed a custom five day for our family of four including airport pick-up, Zambezi river cruise, Chobe safari and river cruise, Victoria Falls walking tour and helicopter ride, rhino walking tour and four nights half board at the Victoria Falls Safari Lodge. Excellent local guides for all activities and Brian was very responsive to all questions. Highly recommend.
Reply from Customise Travel and Tours
Posted on Aug 18, 2024We're grateful for your review David! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
Fluent Travel!
We did an one day private trip safari. We loved every minute of it. Every one of our guides was welcoming, accommodating, reliable, and knowledgeable. Their customer service was excellent, and they planned the tour very well. Couldn’t recommend this company more and we will definitely book with them again if we do another safari! Trip of a lifetime.
Reply from Customise Travel and Tours
Posted on Aug 18, 2024We're grateful for your review Ye Lu! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
CH
Email Rohit | 20-35 years of age | Experience level: 2-5 safaris
Brilliant tour operator
Simply amazing tour company run by the founder Brian. Everything was arranged perfectly and all tours we booked through him were fantastic and so well coordinated. No waiting time, even as we had to cross the border into Botswana and back to Zimbabwe and therefore switch drivers. Not a single thing could have been better. Thanks so much again, Brian!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024We're grateful for your review Rohit! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.