Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Rohit | 20-35 years of age | Experience level: 2-5 safaris
Brilliant tour operator
Simply amazing tour company run by the founder Brian. Everything was arranged perfectly and all tours we booked through him were fantastic and so well coordinated. No waiting time, even as we had to cross the border into Botswana and back to Zimbabwe and therefore switch drivers. Not a single thing could have been better. Thanks so much again, Brian!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024We're grateful for your review Rohit! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
US
Email Brett | 20-35 years of age | Experience level: 2-5 safaris
Incredibly organized and custom itinerary - great communication both before and during our visit!
Brian was a great communicator prior to our trip and made sure we knew what to expect once we arrived in Zimbabwe. The itinerary he planned and accommodations he reserved for us were excellent, and he was with us each step of the way to make sure the trip went smoothly. He tailored the itinerary to our preferences, and the activities were well-timed, varied enough that we got to experience many things in the area, and were a great value for the money paid. The guides he connected us with were incredibly knowledgeable, and it was clear that Brian and the team at Customise Travel only select the best for their guests!
We will certainly be contacting Brian again when we return to Zimbabwe and would recommend him and his team to anyone visiting the area!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024We're grateful for your review Brett! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
US
Email Kaci L | 20-35 years of age | Experience level: 2-5 safaris
An excellent and well-rounded schedule, tailored to our tastes! Great communication!
Our group had a fabulous time during our 4 days in Zimbabwe - all thanks to Brian and his team that planned an excellent itinerary catered to our tastes. We would highly recommend the Victoria Falls tour and helicopter ride, and the day trip to Botswana to visit Chobe National Park. The Boma Dinner was also a highlight! Brian was with us each step of the way - taking us to and from each activity - and even allowing us to make some unscheduled stops to pick up various souvenirs and toiletries. The hotel he booked for us was beautiful and had such interesting history - incredible value for the money we were paying - and the guides Brian works with are incredibly knowledgeable. It is clear that Brian puts a ton of work into selecting the best itinerary and guides for each individual group.
I can't say enough about how prompt and clear his communication was through the booking process and during our stay, as well. He was incredibly attentive and we will certainly be working with him again when we return to Zimbabwe one day!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024Thank you so much for your kind words Kaci! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!
US
Email Rob Chastain | 20-35 years of age | Experience level: first safari
Perfectly planned trip!
Brian was the best when it comes to curating an itinerary that involved Victoria Falls and Chobe. The trip went seamlessly with our days filled with tons of activities and things to see. Highly recommend booking your trip with Customise Travel & Tours!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024Thank you so much for your kind words Rob! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!
IN
Email Azmi Habeeb | 35-50 years of age | Experience level: first safari
Excellent service and value for money!!
Brian and his family offered us their warm hospitality and great service. We loved all the activities they had planned for us especially White water rafting and helicopter tour of the Victoria falls. His itinerary was flexible enough to cater to our interests. We found the whole package cost effective as well. He used to come by himself to drop us off at many of our activities and made sure we were comfortable throughout the journey. Definitely recommend customise travel and tours for a memorable experience at Victoria Falls.
Reply from Customise Travel and Tours
Posted on May 27, 2024Thank you Azmi for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Ryan Johnson | 20-35 years of age | Experience level: 2-5 safaris
Busy, well-designed itinerary
We did the 4 Day, 3 Night Victoria Falls (incl. helicopter flight) and Chobe National Park Tour. The itinerary was full, but well-designed, and we did everything we wanted to do in the limited time that we had. Both Vic Falls and Chobe were incredible experiences.
The team at Customise Travel & Tours, and especially Brian, were incredibly helpful and communicative and made our experience all the better. Can't recommend this tour enough!
Reply from Customise Travel and Tours
Posted on May 27, 2024Thank you Ryan for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Gail Pearson | 50-65 years of age | Experience level: over 5 safaris
Excellent Service and Delivery from Start to Finish.
Brian was truly amazing from my first enquiry about planning a customised tour at Victoria Falls through to the final day of the trip. He responded promptly to my questions, understood my needs well and provided an excellent level of service throughout the tour. I found him completely reliable. I would certainly use Customise Travel and Tours again.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Gail for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
CZ
Email Jurij Protasena | 35-50 years of age | Experience level: first safari
Very well organized tour with nice people all the way through
I am happy I took a tour with CUSTOMISE travel. Everything went perfectly well from tre very first moment when we contacted the agency until the moment when they brought us back home. Super fast responses, nice people, smooth transfers and great guides!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Jurij for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Taryn Bowden | 35-50 years of age | Experience level: over 5 safaris
Phenomenal and Personal !!
One of the best communications! The only tour company that replied immediately to all my questions and queries and rearranged the tour. They gave a brief outline, but were happy to change the itinerary to suit my needs and what I wanted out of the tour. It was a very personal tour, always punctual, had a smile and cold bottle of water in their ever faithful Toyota Chaser vehicle. They handled any queries and were on standby the entire time to answer any questions. We loved our personal experience! We arrived as strangers but we left as family!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Taryn for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
NL
Email Julia | 20-35 years of age | Experience level: 2-5 safaris
Great safari
It was a super great safari in Chobe National Park for our family(2 adults and 1 kid). A tour guide picked us up from a hotel in Victoria falls and transferred in a car(private for 3 of us) to Botswana border. After that we continued a tour with another guide from another company in an open 4x4 vehicle. It was 6 people plus 1 child, everyone had a nice place.
Safari itself and the boat part were both great, also lunch. Quick communication about planning before the tour.
Highly recommend this company.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Julia for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.