Reviews

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Hayley   –  
New Zealand NZ
Visited: August 2024 Reviewed: Aug 19, 2024

Email Hayley  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Hayley and not that of SafariBookings.
Would not recommend
2/5

We were very excited for our 9 day private tour across Kenya and Tanzania. We had hand picked the itinerary, accommodation and paid for everything upfront. Geofrey would always reply promptly but as the tour took place there were down falls that should’ve been avoided.
Prior to the tour starting they didn’t book accommodation in time so we had to change some of our options a few times.
Our driver in Tanzania was not experienced in the places we visited and we spent hours of our game drive with him asking for directions to our accommodation.
Accommodation was not booked correctly, we arrived at our accommodation and Osnet had booked elsewhere so we had to drive another 2 hours late at night to get there.
Our vehicle had issues and we missed morning and afternoon game drives.
We had a village tour included but payment wasn't arranged by Osnet so we paid, then Geofrey said we paid too much and they wouldn’t refund us what we paid, only a third of the amount.
One of our lodges overbooked us and Geofrey advised us the day of when he was told. He didn’t accept the downgrade of alternative accommodation but he didn’t follow up to ensure we would have a refund of the difference. Instead when we arrived it was not sorted so we spent the evening arranging the refund on his behalf - I was doing his job.
We had them book a train for us and it was last minute he told us that he booked it too late and the tickets we paid for were sold out so he refunded us the difference.
We didn’t get compensated for an inexperienced driver, the mix up in accommodation from the itinerary, loss of game drives, or the refund we are due from the lodge. Geofrey seems to have blocked my number and we now can’t get hold of them to get the money back.
The highlight was our guide Robert in the Maasai Mara, he was fantastic!!!!

Sujata   –  
India IN
Visited: August 2024 Reviewed: Aug 16, 2024

Email Sujata  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable and trustworthy
5/5

Awesome Safaris. Arrangements were good. We had an excellent guide Mr. Philip whose knowledge and enthusiasm made our trip memorable. I'm happy to have been able to see the beauty of Kenya with Osnet Tours.
Thank you for the amazing trip Mr. Geofrey and Osnet Tours and Travels.

AE   –  
United States US
Visited: June 2024 Reviewed: Jul 30, 2024

Email AE  |  50-65 years of age  |  Experience level: first safari

Experience of a lifetime
5/5

Once we decided on an itinerary for our Kenyan safari, we priced out a number of safari companies. Osnet gave us the best price and the most detail about the lodging, drives, and activities. Like another reviewer, we were hesitant about sending money to an unknown company, but it all worked out beautifully. Geofrey was always quick to respond with details about the trip and answers to our questions. We arrived to Kenya separately, but a pick up and hotel transfer was arranged for both of us. The lodging was unique and special at every place. Geofrey made excellent recommendations for the different parks we visited. Our guide and driver, Charles, was superb. He shared information about Kenya along the drive, was amazing at knowing when and where to spot the animals, and he was flexible when we made a change one day. He was punctual, informative, and kind. We could not have asked for more. We would recommend Osnet to any of our friends and family. Geofrey, Charles and the people of Kenya gave us the trip of a lifetime.

May   –  
China CN
Visited: July 2024 Reviewed: Jul 17, 2024

Email May  |  35-50 years of age  |  Experience level: first safari

Caring, responsive and reliable—perfect for 1st time travelers
5/5

As a total new 1st time group of 4 travelers to Kenya Safari, the dependency on the agency is the highest. Luckily we chose Osnet, the hotel recommendations are great, with very good taste, and always ready to provide a good alternative selection during booking, super willingly to modify the entire trip arrangement to fit the budget and international flight schedule. Geoffrey is very caring and responsive. Our field guide Philip is super professional, with him, we saw all the animals in a very good spot, never need to concern about the road condition. They asked us for the feedback’s regarding the meal and stay every day, and if anything they promised to deliver back to help make the improvements. Another thing from my own observations, since they are this business for quite some time, with good local networking for real time info exchange such as traffic back to airport, animal sporting etc.

Yehen Wijedoru   –  
United States US
Visited: July 2024 Reviewed: Jul 13, 2024

Email Yehen Wijedoru  |  50-65 years of age  |  Experience level: first safari

Excellent
5/5

Our recent six-day safari with Osnet Safari Tours was nothing short of spectacular. Covering the stunning landscapes of Amboseli National Park, Lake Nakuru National Park, and the world-renowned Masai Mara National Reserve, this journey offered unforgettable experiences and breathtaking views.

A special mention goes to Geoffrey, whose impeccable organization ensured a seamless and enjoyable trip from start to finish. His attention to detail and responsiveness made the planning process smooth and stress-free.

Phillip, our tour guide, truly made this safari exceptional. His extensive knowledge of the wildlife, keen eye for spotting animals, and engaging storytelling enriched our adventure beyond measure. Phillip’s passion for the natural world and his commitment to our comfort and safety were evident throughout the tour.

From witnessing majestic elephants in Amboseli to marveling at the Rhinos of Lake Nakuru, and experiencing the incredible wildlife of the Masai Mara, every moment was filled with wonder and awe.

Thank you, Osnet Safari Tours, Geoffrey, and Phillip, for creating memories that will last a lifetime. We highly recommend this safari tour to anyone seeking an extraordinary African adventure.

Ben   –  
United States US
Visited: July 2024 Reviewed: Jul 6, 2024

Email Ben  |  35-50 years of age  |  Experience level: 2-5 safaris

Charles was very accommodating and balanced creating a wonderful experience with safety precautions.
5/5

It was recommended that we travel earlier in the day our final day due to anticipated protests and demonstrations. Our guide was so helpful in keeping up to date on this as well as working with the booking office to create an alternate plan.

Karin   –  
Sweden SE
Visited: June 2024 Reviewed: Jul 3, 2024

Email Karin  |  50-65 years of age  |  Experience level: 2-5 safaris

A trustworthy and professional tour operator always solution oriented.
4/5

Alway super quick replying to questions. Very clear communication. What was in my tender was exactly what was delivered. I am satisfies and happy with Osnet Tours and would gladly recommend them to anyone.

Alena/Roberto   –  
United States US
Visited: June 2024 Reviewed: Jul 2, 2024

Email Alena/Roberto  |  35-50 years of age  |  Experience level: first safari

Magical!
5/5

Osnet tours were incredible. From beginning to end Geofrey was amazing.
Our guide Philip was the best!
Geofrey also recommended another tour agency for our Tanzanian adventure-also everything was amazing! Our trip to Africa was memorable and magical thanks to Osnet tours-Geofrey R.! Thank you! A & R.

Matteo   –  
Italy IT
Visited: June 2024 Reviewed: Jun 17, 2024

Email Matteo  |  20-35 years of age  |  Experience level: first safari

Kind, available and professional
5/5

It has been a heartwarming experience, and everything has worked out well. All three lodges were good, with Ashnill being the best one. Kevin was a perfect driver and guide.
We will definitely recommend Osnet to anyone who wants to visit Kenya and go on a safari.

Raffaella   –  
Italy IT
Visited: March 2024 Reviewed: Jun 1, 2024

Email Raffaella  |  50-65 years of age  |  Experience level: 2-5 safaris

Kenya safari March 2024
4/5

Great vacation, amazing places and all super organized by Geofrey.
Our driver was great, he brought us wherever we wanted .. only our car was a bit oldish…
Overall very good😎😍

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 27
  • 4 star 2
  • 3 star 0
  • 2 star 2
  • 1 star 0
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