Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 214
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 224 Reviews
T and J   –  
United States US
Visited: August 2024 Reviewed: Aug 31, 2024

Email T and J  |  50-65 years of age  |  Experience level: first safari

Best trip and tour experience ever!
5/5

This was the best 2 week trip ever! We travel extensively and we were amazed by this tour company. The owner Frank did a super job customizing our 2 week trip to fit in the Chimpanzee, Colobus, Gorilla, and Golden Monkey Treks, 4 nights in Akagera, and so much more. Our driver guide, Sufiane, was amazing. They worked together to make changes as needed based on our needs. He made sure we could get awesome photos and had a great time. We had fantastic and comfortable accommodations, incredible food, and felt very safe. Using them was the best decision ever. We can't wait to go back!

Joan   –  
United States US
Visited: July 2024 Reviewed: Aug 26, 2024

Email Joan  |  65+ years of age  |  Experience level: first safari

Amazing customer service
5/5

Gorilla and golden monkey trek
Jul 2024 • Solo
I went on a gorilla and golden monkey trek with Golden Rwanda Safaris, both amazing and truly unique experiences with the animals. We were within a few feet of the gorilla family. The 2-3 yr old juvenile gorillas were tussling and climbing trees and vines almost the whole time. The golden monkeys were just beautiful and such fun to watch scampering in forest trees and also on adjacent farmland, digging up and eating potatoes. Frank, the tour operator, was amazing, going above and beyond any company I have ever dealt with.
He had told me that his primary goal is customer service, and he demonstrates this approach beyond any expectations I had. Through many emails and also phone conversations with Frank, he clarified any questions I had regarding the trip and was always there when needed. His professionalism and flexibility were outstanding. He was truly magnanimous on the last day when he personally took me to the airport at 9 AM when it was discovered at the last minute that my flight was re-scheduled for 12 hrs later. He took me back to his office in Kigali and personally saw to it that one of his guides met up with me to tour the city and see more sights we missed the first day before returning me to the airport in the evening. Both my original guide and guide that last day were pleasant, reliable and knowledgeable about Rwanda and the wildlife.
I would highly recommend Golden Rwanda Safaris to anyone. Frank is a true treasure

Cecile   –  
France FR
Visited: August 2024 Reviewed: Aug 25, 2024

Email Cecile  |  50-65 years of age  |  Experience level: first safari

Trip of a lifetime in Africa
5/5

Fantastic 2-week trip in Africa split between Kenya and Rwanda.
Focused mostly on animals.
The trip in Kenya was absolutely marvelous with the assistance of Beverly. We went to Samburu to start then Masai Mara in a conservancy. The hotels selected were absolutely gorgeous especially basecamp leopard hill.

Then we spent 9 days in Rwanda. A country I strongly recommend. People were so welcoming. We were accompanied by Mico our guide who made his best to satisfy our requests and needs. We spent a lot of time together driving and it was very entertaining.
The hotels were great. The highlight was definitely the gorilla trekking.
We spent 2 nights in Kigali and it is worth it. I could have spent more time there.

I think it is important to specify your briefing and needs ahead to make sure the trip is what you want. In Rwanda there is a lot to see also from a historical point of view.
The only thing I would have liked is to discover more things in Kigali beyond touristic places. For example, there are a lot of craftsmanship workshops to support women empowerment that I would have liked to explore.
Overall a fantastic trip.

Diane L.   –  
United States US
Visited: August 2024 Reviewed: Aug 12, 2024

Email Diane L.  |  65+ years of age  |  Experience level: over 5 safaris

This company is the one to use for any tours in Rwanda.
5/5

I recently used Golden Rwanda Safaris for my mountain gorilla and golden monkey treks. Frank quickly answered my initial inquiry and was very helpful planning and customizing my trip, as well as answering my questions. Before I left home, I knew I was in good hands for this trip.
Muhamed contacted me before I arrived and met me at the airport. He was my guide for the entire trip to make sure I had an exceptional experience. He even picked the best porters and group for my ability level during the gorilla trek. Muhamed is a top-notch guide.
I highly recommend Golden Rwanda Safaris as the pinnacle tour company for any Rwandan tours.

Indigo   –  
Canada CA
Visited: July 2024 Reviewed: Aug 9, 2024

Email Indigo  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful guide and unbelievable experience!
5/5

For our honeymoon, we went on an 6 day experience with Golden Rwanda Safaris including a Gorilla Trek, a Golden Monkey trek, a Chimpanzee Trek, a Colobus Monkey trek and numerous other activities and it was FANTASTIC!

Eric was a wonderful guide! Super knowledgeable about the area, very professional and enjoyable to spend time with. He was always organized and right on time with a big smile on his face.

Our accommodations were great, much more luxurious than we were expecting for the price. The food was also delicious, particularly our stop at a local cafe on the way to a destination.

The real highlight, no surprise, was the gorillas. I ruptured my Achilles earlier in the year and Eric took special care to get us in an "Easy" hike, which was greatly appreciated. It is impossible to describe in words what spending an hour with the gorillas feels like, other than "unbelievable". We feel lucky beyond words.

Thank you Eric and Golden Rwanda Safaris!

Jose Fernandez   –  
Spain ES
Visited: August 2024 Reviewed: Aug 9, 2024

Email Jose Fernandez  |  50-65 years of age  |  Experience level: 2-5 safaris

Nice experience
5/5

We have just finished a 10-day trip organised by Golden Rwanda Safaris. The experience has been very positive, from the first contacts with Frank, the owner, to the last day of the trip.
Before talking about the trip, I want to say that the communication with Frank before arriving in Rwanda has been very easy, reactive and fluid. Depending on new ideas for activities, we were discussing with Frank and adapting the trip planning. The payment in two installments was also an easy step. Later, during the trip, when we came up with new activities, such as visiting a coffee plantation, it was also possible to adapt it so that it could be done.
The trip, at all times with its guide Mico, took us to Kigali, Nyungwe, Lake Kivu, Volcanoes National Park and Akagera National Park. Mico was always very attentive to the development of the trip. Punctual and efficient. Adapting to what we were discussing during the trip. Having an experienced guide makes the choice of activities and recommendations (such as the gorilla group to see) positive. All the activities have been very good, but I recommend one that is less known: the hike to the Bisoke volcano. A wonderful landscape and a good workout.
The choice of accommodations throughout the trip is very successful. Quality, from accommodation in tents in Akagera to very premium hotels like in Lake Kivu.
In short, if you decide to organize your trip with Frank and his team, you will have a very good experience. Rwanda has been our eighth country in Africa.
Thank you Frank. Thank you Mico.

(automatic translation from Spanish)

Stephen   –  
United States US
Visited: June 2024 Reviewed: Jul 29, 2024

Email Stephen  |  50-65 years of age  |  Experience level: 2-5 safaris

I recommend Golden Rwanda to all other travelers!
5/5

I researched a number of tour operators before selecting Golden Rwanda and I am very happy with my decision. I worked with Frank to create an itinerary that was well-tailored to my interests and fit within the 7 days/8 nights that I had available. Frank was very responsive to my questions and knowledgable. Golden Rwanda accommodated me as a solo traveller for a very affordable price, a service other operators did not offer. Taufique picked me up at the Kigali airport upon my arrival and dropped me 8 days later- safe and very satisfied with my Rwandan adventures. He greeted me each day with a smile and excitement for that day's activities. He was an extremely pleasant and knowledgeable guide who went out of his way to ensure that I had a well-prepared cappuccino every morning and a positive experience over-all. I really liked the accommodations that Golden Rwanda selected for me. Each was clean, comfortable, and offered good service and food. The activities were remarkable - trekking with gorillas, chimpanzees, and golden monkeys; kayaking on lake Kivu; and cultural activities such as the Kings Palace Museum. Transportation between locations was safe and comfortable. I found Rwanda to be a beautiful country and Rwandans to be warm and gracious. I particularly recommend the gorilla trek and, if possible, go more than once. I did it twice and each was a unique experience. I also recommend the Genocide Memorial in Kigali. It was informative, thought provoking, and extremely moving. I would book with Golden Rwanda again if given the opportunity and recommend them to other travelers.

Petros   –  
Greece GR
Visited: July 2024 Reviewed: Jul 27, 2024

Email Petros  |  20-35 years of age  |  Experience level: first safari

Good experience
5/5

Good authentic experience. The guide was very nice and made sure we had a good time

Danai   –  
Greece GR
Visited: July 2024 Reviewed: Jul 27, 2024

Email Danai  |  35-50 years of age  |  Experience level: first safari

Abu was the best driver we could ever have!
5/5

Amazing experience and unique pictures!! We enjoyed every single moment!

Iris   –  
Belgium BE
Visited: July 2024 Reviewed: Jul 26, 2024

Email Iris  |  50-65 years of age  |  Experience level: first safari

It is a fantastic, super friendly and reliable tour operator that I recommend to everyone!!!
5/5

We booked in advance a 1 day unforgettable safari tour to Akagera National Park.

The booking and further communication went very smoothly via email and WhatsApp with Frank.

On the agreed day our wonderful guide Taufique picked us up at 5am at our hotel to take us to the park in a comfortable jeep. On the way he gave us, without being pushy, a lot of explanation about Rwanda, the culture, the nature, the sights and he encouraged us to ask him all our questions. He even stopped to let us enjoy a beautiful sunrise.

In the park we enjoyed a delicious breakfast buffet and a tasty lunch and Taufique made a great effort to show us as many wild animals as possible from start to finish!

The safari tour was not cheap but definitely worth the money!

Taufique and Frank also gave us a lot of information about renting a car for our road trip through Rwanda and also about the state of the roads and safety on the road. In the end we were able to rent the car through Golden Rwanda at a very reasonable price per day.

So, i would love to recommend Golden Rwanda Safaris to everyone!
Thanks for everything you did for us Frank & Taufique!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 214
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0
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