Sale manager in the office
Josana Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Zhang Li | 20-35 years of age | Experience level: first safari
Great！
I saw lots of animals on this trip，It was a wonderful experience！All the services were nice！
IE
Email Sarah | 20-35 years of age | Experience level: 2-5 safaris
Mixed costumer service and drivers
An honest review - We had a mixed experience with Josana Tours. They are a good company when things are going smoothly but their costumer service is poor when there are issues or things go wrong. We booked the 7 day 6 night safari. The communication before the trip with Joseph was great. 5 out of the 7 days were a positive enjoyable experience unfortunately our last two days were not. We had 4 drivers overall - 2 were very good and 2 were not. Jason was an excellent driver/guide - we had an amazing safari in
Massai Mara. Overall the food was okay-some places better than others - we got sick from one of the lunches. Our last two days, we had a very negative experience with aggressive and hostile drivers. Our full game drive in Ambolsi finished 2 and 1/2 hours earlier than others which led to us missing out on seeing lions and other animals. We spent over 1 hour 10minute sitting in a lodge and then an hour lunch break. We had very little time game driving. The driver was also very rude and uninterested. I contacted Joseph and unfortunately there wasn't much done to rectify the situation or a solution provided. He did apologise for the situation the following day but a client in another company received compensation. If I was booking again I feel I would use a different company as there are many in the same price range and they do the same route. We had a mix of companies in our vans. We thought we were unlucky with the situation that took place however in our taxi to the airport we met others who also experienced bad drivers and bad game drives with the same company. I feel the how a company responds to unexpected changes or incidents shows their strenght and unfortunately Josana Tours were very weak in this area, which isn't what you want when booking a trip.
CN
Email shen | 35-50 years of age | Experience level: first safari
Authentic, easy to communicate, reasonable itinerary, consistent with the picture
Communication is smooth, the price is good, the travel experience is good, will recommend to friends
Very helpful, welcoming and open tour coordinator
We booked through Josana Tours our all around Kenya and Tanzania tour and were really happy through the support through all national parks. It was never a problem to reach Joseph and he was always helpful and welcoming.
CA
Email Betty | 50-65 years of age | Experience level: first safari
Reliable
I was hesitated when booking this safari, but it came out as I expected, in general. The price is fair for budget tour, and we saw all the animals. The company took care of all the transportations. We had several drivers and vehicles during the 12 days tour, most of them were good except one, whom the company replaced for us with another driver upon our request. We had buffets in Kenya, and freshly cooked food by our private cooker in Tanzania, which was luxurious. Bring soap and towel and maybe bathroom tissue if you are camping in Tanzania. Don’t pay the safari with credit card. I was charged more than 10% extra in total. Cash or bank transfer is better.
DE
Email Martina | 50-65 years of age | Experience level: over 5 safaris
Perfect organisation, very reliable
We've been on a budget tour in Kenya and Tansania. Josana has had a lot of patience with all my questions and changes before the booking.
When we arrived and a touring the whole tour we've been able to contact him via WhatsApp and got a quick answer.
His guide for our tour was very nice and made us feel comfortable for the whole trip.
The tour was great. We booked a budget tour and even the lodge have been basic it was a great experience. We're all vegans and he managed that very well.
We've had a lot of fantastic animal sightings and learned a lot about the country. So, even with a budget tour, we got a lot for the money.
We're absolutely happy with Josana and wouldn't hesitate to book again with that company.
Amazing
Everything was very good! The driver knew all the places so see the animals. Communication with the agency was very good as well.
CO
Email Oscar Hernández Becerra | 35-50 years of age | Experience level: first safari
Fantastic, every the detail of the experience was wonderful.
From the initial contact with Joseph, the treatment was very friendly, he resolved each of our doubts and concerns. Already on the tour, the guides Sammy in Kenya and David in Tanzania showed us the best of Africa from its culture, beliefs and natural wonders, both unbeatable guides with a lot of experience and always patiently found a way to find treasures. We are very happy and grateful because we managed to see the big five in all their splendor. The plan was very well designed and varied, the food was very good and the accommodation was also very good. We fell in love with Africa, thanks to this agency, highly recommended for this long journey that, although it can be physically exhausting, the routes and the kindness of everyone makes each day more exciting and we would never want the adventure to end.
CN
Email Tianhang | 20-35 years of age | Experience level: first safari
The Kenya part is good, and the Tanzania part is changed.
The Kenya part is good, and the Tanzania part (parks visiting order and accommodation) is slightly changed. It is still a good memory for me. And drivers are all good.
DE
Email Sabine | 35-50 years of age | Experience level: 2-5 safaris
Friendly and knowledgeable
We had great communication with Joseph. Our driver / guide Sammy was outstanding. We feel that this was great vue for money.