Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 219
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 229 Reviews
Ligia   –  
Australia AU
Visited: October 2024 Reviewed: Oct 14, 2024

Email Ligia  |  35-50 years of age  |  Experience level: first safari

Prompt response, fantastic experience
5/5

I booked a last minute trip with Golden Rwanda Safaris and they promptly arranged everything. My tour guide Taufique was fantastic, he is very patient and did his best for me spot the big 5 Safari animals.
I would definitely recommend Golden Rwanda Safaris and Taufique!

Shaina   –  
United States US
Visited: September 2024 Reviewed: Oct 14, 2024

Email Shaina  |  35-50 years of age  |  Experience level: 2-5 safaris

Great responsive tour company
5/5

We booked two nights through Golden Rwanda to visit the gorillas and golden monkeys. I highly recommend booking through them. Sufiane, our driver/guide was prompt to pick us up at the Kigali airport and was very friendly and a safe driver. He helped things run smoothly and made for a memorable experience. The itinerary worked well. We loved the gorillas and monkeys. The Genocide Memorial was good and powerful. Other stops that Sufiane fit in were also enjoyable. Frank booked us at Five Volcanoes Boutique Hotel for our stay and it was a very nice hotel with a comfortable room, good food and friendly employees. Don't hesitate to book!

Yash   –  
United Arab Emirates AE
Visited: September 2024 Reviewed: Oct 13, 2024

Email Yash  |  35-50 years of age  |  Experience level: 2-5 safaris

The most incredible and special time in Rwanda!
5/5

We had an absolutely incredible experience with Golden Rwanda Safaris during our 4-day adventure in Rwanda, with the highlight being the unforgettable gorilla tracking! From the moment we started planning the trip, everything was seamless and perfectly executed.

Frank, who coordinated with us from the very beginning, was incredibly helpful, responsive, and went above and beyond to make our trip truly special. Since we were celebrating my wife's birthday, Frank helped plan a surprise, adding thoughtful touches throughout our stay. His flexibility with the itinerary ensured we got the most out of every moment, and it made the whole experience feel tailored just for us.

Our guide, Taufeeq, made the journey even more enjoyable. His deep knowledge of the region, wildlife, and culture, combined with his friendly and professional attitude, ensured we had an amazing time. He took care of every detail, making sure we were comfortable and well-prepared, especially for the gorilla tracking—an experience we’ll never forget!

Golden Rwanda Safaris continuously impressed us with their exceptional service and personal touch at every step. If you're planning a trip to Rwanda, we can’t recommend them enough. Thank you, Frank, Taufeeq, and the entire team for making this trip and birthday celebration so memorable!

Joe D.   –  
Canada CA
Visited: October 2024 Reviewed: Oct 12, 2024

Email Joe D.  |  50-65 years of age  |  Experience level: first safari

Amazing experience and Thank You Golden Rwanda Safaris for making it all happen.
5/5

From the onset of our initial inquiry 8 months previous and thru to the end of our safari, it was a very nice experience working with Golden Rwanda Safaris. Frank ( found / owner) and our driver Taufique were excellent!! Taufique was very flexible, personable and accommodating to all of your needs.
I was especially impressed with the extra support efforts that Taufique and Frank provided when one of our colleagues got sick the evening before our gorilla trek and had to miss his scheduled gorilla trek. Frank and Taufique did a lot of scrambling to managed to secure a gorilla trek for the next day. It would have been a shame if he had to miss that amazing experience of seeing the gorillas!!

Regards,
Joe D.

Frauke   –  
Germany DE
Visited: September 2024 Reviewed: Sep 30, 2024

Email Frauke  |  35-50 years of age  |  Experience level: first safari

Very friendly, well organized!
5/5

Booking via internet was so easy and smooth. I had a very welcoming and friendly contact via mail and later on by WhatsApp, what made it very easy to get connected.
I booked two tours with Golden Rwanda Safaris, both were touching (Genocide Memorial Tour) and magic (one day Akagera National Park Safari). Really nice tour guides who had time to answer all questions and were eager to find the best places and animals :-)
Thanks again so much! I really enjoyed the time with you and will take home so many good memories!

T and J   –  
United States US
Visited: August 2024 Reviewed: Aug 31, 2024

Email T and J  |  50-65 years of age  |  Experience level: first safari

Best trip and tour experience ever!
5/5

This was the best 2 week trip ever! We travel extensively and we were amazed by this tour company. The owner Frank did a super job customizing our 2 week trip to fit in the Chimpanzee, Colobus, Gorilla, and Golden Monkey Treks, 4 nights in Akagera, and so much more. Our driver guide, Sufiane, was amazing. They worked together to make changes as needed based on our needs. He made sure we could get awesome photos and had a great time. We had fantastic and comfortable accommodations, incredible food, and felt very safe. Using them was the best decision ever. We can't wait to go back!

Joan   –  
United States US
Visited: July 2024 Reviewed: Aug 26, 2024

Email Joan  |  65+ years of age  |  Experience level: first safari

Amazing customer service
5/5

Gorilla and golden monkey trek
Jul 2024 • Solo
I went on a gorilla and golden monkey trek with Golden Rwanda Safaris, both amazing and truly unique experiences with the animals. We were within a few feet of the gorilla family. The 2-3 yr old juvenile gorillas were tussling and climbing trees and vines almost the whole time. The golden monkeys were just beautiful and such fun to watch scampering in forest trees and also on adjacent farmland, digging up and eating potatoes. Frank, the tour operator, was amazing, going above and beyond any company I have ever dealt with.
He had told me that his primary goal is customer service, and he demonstrates this approach beyond any expectations I had. Through many emails and also phone conversations with Frank, he clarified any questions I had regarding the trip and was always there when needed. His professionalism and flexibility were outstanding. He was truly magnanimous on the last day when he personally took me to the airport at 9 AM when it was discovered at the last minute that my flight was re-scheduled for 12 hrs later. He took me back to his office in Kigali and personally saw to it that one of his guides met up with me to tour the city and see more sights we missed the first day before returning me to the airport in the evening. Both my original guide and guide that last day were pleasant, reliable and knowledgeable about Rwanda and the wildlife.
I would highly recommend Golden Rwanda Safaris to anyone. Frank is a true treasure

Cecile   –  
France FR
Visited: August 2024 Reviewed: Aug 25, 2024

Email Cecile  |  50-65 years of age  |  Experience level: first safari

Trip of a lifetime in Africa
5/5

Fantastic 2-week trip in Africa split between Kenya and Rwanda.
Focused mostly on animals.
The trip in Kenya was absolutely marvelous with the assistance of Beverly. We went to Samburu to start then Masai Mara in a conservancy. The hotels selected were absolutely gorgeous especially basecamp leopard hill.

Then we spent 9 days in Rwanda. A country I strongly recommend. People were so welcoming. We were accompanied by Mico our guide who made his best to satisfy our requests and needs. We spent a lot of time together driving and it was very entertaining.
The hotels were great. The highlight was definitely the gorilla trekking.
We spent 2 nights in Kigali and it is worth it. I could have spent more time there.

I think it is important to specify your briefing and needs ahead to make sure the trip is what you want. In Rwanda there is a lot to see also from a historical point of view.
The only thing I would have liked is to discover more things in Kigali beyond touristic places. For example, there are a lot of craftsmanship workshops to support women empowerment that I would have liked to explore.
Overall a fantastic trip.

Diane L.   –  
United States US
Visited: August 2024 Reviewed: Aug 12, 2024

Email Diane L.  |  65+ years of age  |  Experience level: over 5 safaris

This company is the one to use for any tours in Rwanda.
5/5

I recently used Golden Rwanda Safaris for my mountain gorilla and golden monkey treks. Frank quickly answered my initial inquiry and was very helpful planning and customizing my trip, as well as answering my questions. Before I left home, I knew I was in good hands for this trip.
Muhamed contacted me before I arrived and met me at the airport. He was my guide for the entire trip to make sure I had an exceptional experience. He even picked the best porters and group for my ability level during the gorilla trek. Muhamed is a top-notch guide.
I highly recommend Golden Rwanda Safaris as the pinnacle tour company for any Rwandan tours.

Indigo   –  
Canada CA
Visited: July 2024 Reviewed: Aug 9, 2024

Email Indigo  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful guide and unbelievable experience!
5/5

For our honeymoon, we went on an 6 day experience with Golden Rwanda Safaris including a Gorilla Trek, a Golden Monkey trek, a Chimpanzee Trek, a Colobus Monkey trek and numerous other activities and it was FANTASTIC!

Eric was a wonderful guide! Super knowledgeable about the area, very professional and enjoyable to spend time with. He was always organized and right on time with a big smile on his face.

Our accommodations were great, much more luxurious than we were expecting for the price. The food was also delicious, particularly our stop at a local cafe on the way to a destination.

The real highlight, no surprise, was the gorillas. I ruptured my Achilles earlier in the year and Eric took special care to get us in an "Easy" hike, which was greatly appreciated. It is impossible to describe in words what spending an hour with the gorillas feels like, other than "unbelievable". We feel lucky beyond words.

Thank you Eric and Golden Rwanda Safaris!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 219
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0
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