Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
RS
Email Anastasia Berezkina | 35-50 years of age | Experience level: over 5 safaris
Very warm and pleasant experience
I traveled solo for 4 days to Victoria Falls. I chose Customise Travel because it matched my preselected highlights and offered a very good balance of everything.
Here is my summary:
1. The tour was perfectly structured with time to relax and enjoy activities.
2. Fully customizable – I requested a different lodge and one extra activity.
3. Truly private – this isn't a big agency, so I received full attention. This fact should be advertised more.
4. Brian is a great host, very caring and attentive but not overly so. 😊
5. You get this all for very reasonable price (comparing to big agencies with no flexibility, with big groups and standard services)
Thanks to Brian and his lovely family
US
Email Scott Jones | 50-65 years of age | Experience level: 2-5 safaris
Customize Travel and Tours provided a fantastic experience for my Victoria Falls trip
I signed up for the four day three night experience in Victoria Falls including a day trip to Chobe National Park. Brian was very helpful as I inquired and asked questions about different options. I had a specific hotel where I wanted to stay and Brian modified the package to make it happen. Upon arrival at the airport, Brian was there to pick me up. Every step of the way, he was extremely helpful and shared a lot of helpful information. My package included a dinner cruise on the Zambezi River, a guided tour of Victoria Falls and all its viewpoints, a helicopter ride over the falls, the dinner and show at The Boma, and a day trip to Chobe National Park in Botswana. Brian transported me to each of these places and handed me off to other qualified guides, all of which were great. Brian was always on time, was calm and confident, and was a joy to be with. I highly recommend him and Customise Travel and Tours.
US
Email Alea Al - Juhari | 20-35 years of age | Experience level: first safari
So accommodating, fun and courteous.
Brian was the best! He made sure we were able to have an amazing experience in our grad student budget. He scheduled everything perfectly and made sure we were taken care of the whole trip. Traveling abroad as two young women can be daunting and Brian made sure we felt safe and comfortable the entire trip. He is so kind, friendly and informative about the area as he is a local Zimbabwean. Could not recommend him more or have had a better experience!
Reply from Customise Travel and Tours
Posted on Feb 3, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
US
Email Amanda Magana | 20-35 years of age | Experience level: over 5 safaris
Brian is Amazing, he navigates the roads, tours, customs and makes everything so easy.
I shopped around quite a bit for our day trip into Chobe in Botswana and was so glad my mom and I went with Brian, everything was so easy and fun and the perfect day. He communicated with us frequently, answered all of my questions, was timely and even dropped us at the restaurant we wanted to go to instead of back at the hotel. He helped every step of the way, navigating potholes, stopping to take pictures of exotic animals, helped get through customs and made everything effortless. The game drive was a lot of fun (this was our 11th as we were getting to the end of our trip) the game driver was awesome, he got us up close to 3 female lions, elephants, and many other animals. The buffet lunch was nice, and I am generally not a fan of buffets, Lastly the boat tour was a lot of fun, we saw an elephant cross to the island in the middle, many hippos and crocodile, an eagle, baboons and a monitor. Taking the boat ride was a nice relaxing afternoon. Would absolutely recommend Brian to anyone visiting in the area. I hope to visit again and will call him if I do.
Reply from Customise Travel and Tours
Posted on Jan 22, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
DO
Email Rene | 65+ years of age | Experience level: first safari
Excellent organizer and service provider. The one-day Chobe park safary was wonderful.
Made arrangements ahead and Brian was great with the plan. He was very reliable in all senses: airport pick up, diner and safari reservation, tour to the falls and Zambia border crossing. Overall, wonderful.
Reply from Customise Travel and Tours
Posted on Dec 28, 2024We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
CA
Email Andrew W | 50-65 years of age | Experience level: first safari
Responsive and honest.
Brian and his team were most helpful in both planning and executing my short visit to Victoria Falls. I missed my flight connection on the first day and Brian was able to rearrange the planned schedule at the last minute. He was empathetic and understood these things happen and he happily took on contacting my hotel to ensure they didn't cancel my reservation due to a no show. We were able to stay connected in WhatsApp which was very helpful as I had no SIM connection on arrival in Ethiopia
Reply from Customise Travel and Tours
Posted on Sep 24, 2024We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review is a great motivation for our team to continue providing excellent service. We hope to see you back in another time. Thank you.
SG
Email James Mui | 20-35 years of age | Experience level: 2-5 safaris
Reliable tour provider
Easy communications via WhatsApp, pick-up timing and location all confirmed prior to actual tour date.
Was picked up on time, and tour itself was enjoyable. Chobe National Park was a different experience to Kruger, even though we did not see the Big 5, but what was impressive was the large herds of animals grazing along the river, and many hippos, crocodiles, birds. The river cruise was exceptional.
Reply from Customise Travel and Tours
Posted on Sep 15, 2024We're grateful for your review James! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
MY
Email Gwyneth | 20-35 years of age | Experience level: over 5 safaris
Recommended
Brian was on time and it was easy to communicate with him. He was nice, humble and patient. Brian picked us up from our hotel in Victoria Falls and dropped us at the border of Botswana. Do note that it is not him who drives you to the activities in Botswana - it would be a different operator in Botswana.
While there were some delays on the Botswana side, we did end up having a nice day for a short game drive in the late morning (2 hours) and a boat safari/cruise in the afternoon.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Gwyneth! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand. About delays, please note that we will see to it that we are seamless on the Botswana side however there are some challenges that we cannot avoid like the recent implementation of health procedures on the Botswana side about foot and mouth plus monkey pox.
Email Chris M | 65+ years of age | Experience level: 2-5 safaris
Fabulous experiences of the best Victoria Falls offers with our wonderful guide Brian.
3 day best of Victoria Falls experience in August 2024 - party of 2 couples. Booking was seamless with excellent communication and attention to our queries from Brian. Then - on arrival at Vic Falls Airport, we were met by Brian and his lovely wife and child - and it was like visiting old friends. And the entire trip remained as personal. The experiences - Zambezi River Dinner Cruise ( stunning and decadent); Falls guided walk (iconic), Falls Helicopter flight (unbelievable views of one of the wonders of the world) ; and…. Chamobondo Park afternoon safari drive - wow! Animals, close experiences, private with almost no traffic, and a “pinch me” moment having afternoon tea and drinks in deck chairs watching Cape buffalo and hyenas drink at a waterhole as the sun set. Just unforgettable. Cannot recommend this short tour highly enough, and Brian such a wonderful and personable operator.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Chris! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
MY
Email Tony Lim | 50-65 years of age | Experience level: first safari
Marvelous Holiday with Brian
Fantastic holiday arranged by Brian the minute he picks us up from the airport.
Had a very nice river cruise dinner with the view of the sunset and we manage to see some Rhinos and Crocs in the rivers.
Have a very good guide, Gary to take us for the Victoria Falls trail with very good detailed explanation....
Have a good time doing the Safari Drive but too bad we did not see any lion and baffalo....
We even get to take the helicopter to view the victoria falls from the sky.
Overall have a good time with all the arrangement done by Brian. He make sure we are always safe till the time he send us back to the airport.
Looking forward to have another adventure... definitely will engage Brian again to arrange our holiday..
Tks alot Brian... Till we meet again... Cheers
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Tony! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.