Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 109
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 112 Reviews
Valerie   –  
United States US
Visited: November 2024 Reviewed: Nov 2, 2024

Email Valerie  |  35-50 years of age  |  Experience level: first safari

Fantastic tour and amazing experience
5/5

We booked a 2-day gorilla trekking experience with Lulu Safari. Elvis made the booking process easy and efficient. We maintained communication over the months leading up to the safari and he patiently responded to my random questions and eased my concerns more than once ;)

The day of the tour, our guide Smith was prompt to pick us up from the hotel in Kigali. He was friendly, warm and welcoming from the moment he introduced himself. The drive was long but he offered so much information about the culture, stopped for photos and always asked if we needed a break. He was accommodating and entertaining throughout the drive and it was appreciated. He was an advocate for us in immigration and got us through the line and process quickly.

The gorilla trek accommodations and permits were all pre-arranged for us by Lulu Safari and the process was seamless. The gorilla experience itself was absolutely amazing!

Based on my experience, I highly recommend Lulu Safari and suggest asking for Smith as your guide!

Baylee   –  
Australia AU
Visited: October 2024 Reviewed: Oct 19, 2024

Email Baylee  |  20-35 years of age  |  Experience level: first safari

Enthusiastic, knowledge, fun tour
5/5

We did the 4 day gorilla and golden monkey trek tour through Rwanda and Uganda with Lulu Safari and were lucky enough to get Smith as our tour guide. Smith had the best energy throughout and was always ensuring that we were having the best tour we could and he would do anything to make sure of it. I would recommend both lulu safari and Smith to anyone travelling to Africa in the future if you’d like to have a fun, enjoyable informative time.

Charlie   –  
Australia AU
Visited: October 2024 Reviewed: Oct 17, 2024

Email Charlie  |  20-35 years of age  |  Experience level: 2-5 safaris

Fun, enjoyable and knowledgeable.
5/5

From the beginning lulu adventures were welcoming and happy answer any questions. To the initial pick from our accommodation Smith made our trip worth while, went above and beyond to cater for us. Informative, knowledgeable and experienced guide which made our trip enjoyable. Recommend to anyone.

Toni   –  
Australia AU
Visited: October 2024 Reviewed: Oct 11, 2024

Email Toni  |  20-35 years of age  |  Experience level: first safari

Nothing but exceptional!
5/5

I booked a 4 day safari with LuLu Safari -gorilla trekking and golden monkey.
Everything was exceptional!
My tour guide Smith has so much knowledge and was always going above and beyond to make sure I was happy, safe, and Comfortable

I hope to come back soon!!

Farah   –  
Australia AU
Visited: September 2024 Reviewed: Oct 8, 2024

Email Farah  |  20-35 years of age  |  Experience level: first safari

Above and Beyond Service
5/5

We did a 10-day tour with Lulu Safaris covering Masai Mara (Kenya), Serengeti (Tanzania), Rwanda, and Gorilla Trek (Uganda). The entire trip went extremely well and smoothly. All meals, transport, and park fees were included, along with knowledgeable guides, so we had literally nothing to worry about! Here are detailed reviews for each destination:

Masai Mara, Kenya
The safari in Masai Mara was probably the highlight of our tour. We saw all the animals and everything there was to see in just one day! We had Tony as our guide, and he was beyond amazing. He was fun, knowledgeable, and very thorough. You can tell that he is passionate about his job and will go above and beyond in everything he does. Thanks, Tony, for making this trip fantastic! The Jeep was also well-maintained and clean.

Serengeti, Tanzania
We drove to Serengeti, which took about 9 hours from Masai Mara due to the border being far away. Nevertheless, the safari there was also fantastic. We saw all the Big 5 in Tanzania. However, keep in mind that the Serengeti is much bigger than Masai Mara, so there is slightly more driving involved. We had Roger as our driver. He was very sweet and caring, always keeping the car clean with drinks topped up and making an effort to engage with us during dinner and breakfast. The accommodation we had in Serengeti was beyond our expectations. It was a luxury tent in the middle of the park! Thanks, Elvis, for organizing a great stay.

Rwanda/Uganda
We flew into Rwanda and then drove to Uganda for the Gorilla Trek. The trip was well thought out, and we had some form of activity each day until the trek. The Gorilla Trek was amazing, but it does require a good level of fitness to complete! We were lucky to have met Smith on our last day. Smith went above and beyond with his service in just six hours. He stopped at many places along the way and took great care of us until we got to the airport! Guides like Smith and Tony honestly make trips so wholesome and fun! Highly recommend both of them!

Lastly, we want to thank Elvis for his patience. Initially, we were a bit doubtful about the trip due to a lack of communication. Elvis would always take action on our requests, but we didn’t get confirmation at first. After expressing our concerns, we reached out to Elvis through WhatsApp, and he was super responsive. He answered every question and ensured we felt safe throughout the trip. We had issues with paying Elvis, and even then, he never bothered us. Instead, he insisted we enjoy the trip first. I’ve never met a service provider as trusting as Elvis! Thank you, Elvis, for making our trip wonderful!

Emily   –  
United Arab Emirates AE
Visited: October 2024 Reviewed: Oct 7, 2024

Email Emily  |  20-35 years of age  |  Experience level: first safari

Amazing tour experience
5/5

We had an amazing experience in the 4 days of tour thanks to our tour guide smith.
Good quality hotels
Good quality food offered
The tour was amazing , the places were incredible

Dragos   –  
United Arab Emirates AE
Visited: October 2024 Reviewed: Oct 7, 2024

Email Dragos  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience !
5/5

We booked the 4 days tour gorilla trekking, which included the golden monkey, gorilla trekking and game drive in lake mboro. We had an amazing experience Smith its a very knowledgeable guy, he is very social guy, literally knows everything and everyone in Uganda and Rwanda!!

Jaryd   –  
United States US
Visited: September 2024 Reviewed: Oct 3, 2024

Email Jaryd  |  20-35 years of age  |  Experience level: 2-5 safaris

Organised operator, excellent guides
5/5

I chose Lulu after shopping around a bit and finding that they were well priced and, importantly, incredibly responsive. I chatted to Elvis on WhatsApp and he very quickly prepared detailed itinerary documentation based on my needs, including a few iterations.

From an excellent start, the tour itself only gets better. I meet my two guides, Simon and Simon Peter in Kasese. They have just such a great energy. I honestly cannot recommend them enough. The vehicle is clean and comfortable.

Over the next 6 days we have such great adventures. Each of the activities was so much fun. The chimp and gorilla trekking delivered in spades. All the time my guides are keeping me informed on the natural and cultural phenomena of Uganda. When we share meals (I was travelling solo, so very happy for the company!) we laugh and joke and just have such a great time.

At every point Simon and Simon Peter make sure I’m comfortable, have what I need, and am well informed about the plan for each day. They are both professional and personable - and I’m happy to call them good friends after our time spent together.

Overall, I would happily book again with Lulu. They were fantastic :)

Sophia   –  
Canada CA
Visited: September 2024 Reviewed: Sep 28, 2024

Email Sophia  |  50-65 years of age  |  Experience level: 2-5 safaris

Great Service
5/5

Today we finished an amazing adventure with Smith, our fabulous guide. He picked us up in Kigal. The main items on our itinerary were Volcanoes National Park for Golden Monkey trekking, Bwindi Impenetrable Forest for Gorilla trekking and Lake Bunyonyi. We also visited Gorilla Guardians Village for the cultural experience to learn a little about history and customs of Rwanda. Everything was wonderful! Smith is an excellent guide, very upbeat and informative. He is also an excellent driver. We covered a lot of miles over the five days and I didn’t feel nervous once, even on high winding roads. Smith took us to a local market, also to meet his family and friends in Kabale. It was very special!
I organized this trip from Canada through Elvis using email and WhatsApp. Everything was perfect. The three lodges where we stayed were beautiful. Food was delicious. Service was excellent. Highly recommend Lulu Safaris and Smith!

Margot   –  
Australia AU
Visited: September 2024 Reviewed: Sep 17, 2024

Email Margot  |  20-35 years of age  |  Experience level: first safari

Professional and easy to deal with
5/5

We had a great experience from start to finish with Lulu safari. Elvis was so helpful in the organising of the trip and answered all questions we had. We were grateful of being assigned Derrick as our guide. He really took care of us the whole trip and made the experience as seamless as possible, especially in those stressful places like crossing the borders.

It was a real drama losing our luggage at the airport and we lost time from our trip having to retrieve it, but Derrick was so patient and got us back to the airport and then safely to our next stop in Uganda before dark.

All the accommodations we stayed at were beautiful and the staff at all of them were amazing. We just hope that they will be busier at other times of the year as they deserve to be.

We left Rwanda/Uganda with great memories and it was truly an experience of a lifetime seeing the gorillas. We only wished we had more time, but all the more reason to return.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 109
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1
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