JASTRO SAFARIS LIMITED STAFF
Jastro Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Kenya Tourism Regulatory Authority, TOURISM PROFESSIONALS ASSOCIATION & NAIROBI TOUR OPERATORS ASSOCIATION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,200 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CN
Email Shawn | 20-35 years of age | Experience level: first safari
Awful experience, not professional, no integrity
It is quite an annoying experience. I can list three main mistake they maid:
During the trip
1. Change our accommodation during the safari. We were supposed to stay in Naivasha Sopa, also we expected most for the whole trip. However when we arrived in the hotel, they told us no room booked for us. I argued with both the hotel and jastro for one hour and forced to transfer to Naivasha simba. Simba has no giraffe(we want to take photos with giraffes), food is terrible. We even self paid to go back to sopa to have dinner. Every one, including our driver and sopa hotel manager, say they never encounter this before. The only reason is jastro didn’t pay the hotel in required time even though I have paid for everything.
what’s more, before this trip I saw some negative review about they change customer’s hotels. So I told victor several time before the trip to confirm my accommodation and I don’t want to see anything changes. However it still happens and this ruined the whole trip. Sopa is fancy and simba is terrible and they insist they are the same level.
I get 50 dollar refund at the end of the trip at my insiste but this cann’t compensate for anything.
Before the trip
2. One week after we paid the deposit, victor suddenly told me I have to pay more 200usd for each person because he forgot to add first day game drive in massi mara. This is cheating! I don’t agree and so we cut 8 day trip to 7 days, and still make up another 500 dollar.
3. Then I asked victor to list details for my total cash balance in case he made any more mistakes, which turned out to be another nightmare. He keep making mistakes for everything. For the first version, he say the government tax is 3%, but list 800usd more for my hotel cost(not match hotel receipt). After I point out the hotel overcharge, he make that 800usd to government tax, raised it to 6% instead of return back to me. So haha jastro can decide government tax rate?? All under their control and customer has no choice.
The only cons is our guide Jonathon is good. But he also annoyed when they change our hotels and know nothing during the trip, he is also innocent.
All in all, before u pay them, they reply quick and say all good. After the deposit, everything just change. They became robbery and cost u too much energy to argue with them.
I would recommend you don't choose them. They're not professional at all.
(images removed for privacy reasons)
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Shawn, we appreciate your review and the opportunity you gave us to serve you.
We are a very professional team, very much concerned with good communication and general customer satisfaction.
Than you for recommending our driver Jonathan.
Victor realized that there was an issue on initial costing which was ineligible and could interfere with the services provision, and so he got back to you over the same. Some errors may occur at times and we are all humans so we beg for your understanding.
Just to make you understand, the percentage in question is the government tax on the amount paid through our online payment system.
Sopa informed us of the change at the very last minute and we had to get a solution immediately to avoid inconveniences.
With all that did not go well, we offered you the refund that you requested.
Kind regards
ES
Email Laia | 20-35 years of age | Experience level: 2-5 safaris
I would advise not book with them
I recommend you avoid at all costs!
Our experience with Jastro was a complete disaster. From start to finish, their disorganization caused constant stress. We faced numerous last-minute changes to accommodations, timings, and pick-ups, leaving us in limbo about where we’d stay or when we’d be picked up next.
But what made it worse was that every change came with an extra charge—surprise, surprise! It felt like they were always trying to squeeze more money out of us. For example, they asked us to cover train tickets for $90, yet the tickets were clearly sold for $30. That level of dishonesty was infuriating.
Communication with them was another nightmare. They made several mistakes with our bookings, tickets, and timings, and when we tried to address these issues, they were dismissive and uncooperative. It felt like we were talking to a wall, and at times they treated us like idiots.
Victor (our admin contact) and Jared (the company director), were THE WORST. Both lied, withheld information, and dodged our questions. Even one of our local drivers, who tried to help resolve an issue with park tickets, mentioned how unprofessional and uncooperative Jared was.
Jastro turned what was supposed to be a relaxing holiday into a nightmare. I’ve traveled extensively and never experienced anything as chaotic and stressful as this. I strongly advise anyone considering this company to look elsewhere. They are dishonest, unprofessional, and frankly, they treat their customers like if we were idiots!
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Laia
Thank you for your review.
We communicated to you to upgrade to private safari immediately the rest of the group pulled out of the initial plan, and of course the upgrade was coming with an extra charge. You insisted that the company wanted you to pay excess and you were very uncooperative for an upgrade. Finally the company agreed to understand you request and we used part of our mark up to cover up your safari. We believe this was a good thing to do.
Upon arrival, the Euro balance that you paid to our representative was not sufficient(to the balance in USD as initially agreed during costing) because of the rate at that time. He explicitly explained this to you and you group but you were not ready to understand.
The train tickets were marked up to USD 90. You even refused to pay for the tickets.
You were just not ready to cooperate and make the safari successful as we hoped.
We ended up injecting all our profit and even adding more company`s funds to your safari.
Kind regards.
Email Jie Shao | 50-65 years of age | Experience level: 2-5 safaris
A wonderful and unforgettable Kenya experience!
We had 8-day travel experience in Kenya which included all: Safari game drive in Masai Mara, Amboseli, Nakuru Lake and hot air balloon in Masai Mara and Diani beach. It’s a comprehensive package. Although tired, it’s very worthwhile. We wanted to thank David especially for his kindness, dedication and great communication as well. He obviously loves his job and provided a very good guide for us. My daughter even said “David is the highlight of this trip”! Thank you! We would highly recommend Jastro!
Email Ryan and Amy | 20-35 years of age | Experience level: first safari
Wonderful tour experience curtesy of our tour guide Dickson!
Now I have to be honest and give a fair review. There are some pros and cons to this tour company. Firstly, we did receive the quote and the initial interactions with Viktor through WhatsApp were good. He communicated that one of our lodges (the one we booked the tour for) was not available on the date we would be there so we discussed this and moved the whole tour back a day making this available. However, communication with Viktor can be a bit hit and miss. When we were paying for the tour we did this in two payments. The first time we used PesaPal which was successful. However, Viktor did not communicate with us that it was taking 5% of the cost so when we came to do this again we were asked for another $100 - this was rectified. However, the
communication whilst on tour (from Viktor) in regards to transfers from airports was sluggish.
For the pros: our tour guide, Dickson was AMAZING! He is the reason I could not give any less than 5 stars. He went out of his way to help us in any way he could. His knowledge of the animals and parks was brilliant and he was very professional throughout. He kept us extremely safe when driving to and from the parks. Dickson is brilliant at spotting animals we had missed and always checked with other drivers where different animals were so we could get a very broad range. We never felt rushed or pressured to move away from an animal. Dickson was always prompt and organised ready for a game drive with plenty of water. He also taught us a lot about the Kenyan culture and is a smiley happy man who is a great laugh.
In conclusion, the tour is a magical experience although there were a few bumps in the road. It is an experience we will always remember and that’s mainly due to Dickson.
CZ
Email Alana | 20-35 years of age | Experience level: first safari
Brilliant
I want to say thank you to all the team beginning from the Victor, Sylus and the best guide Charles!! Everything was more than perfect I enjoyed a lot , my best safari experience. Victor always was answering my questions via WhatsApp and Charles I think it’s best guide which can be
Everything was very smoothly from the very beginning till the end. Thank you guys I definitely will come back to you
Reply from Jastro Safaris
Posted on Sep 16, 2024Thank you good review, we are really grateful. We are looking forward to seeing you again in Future Alana.
Several things didn’t went as promised, although we paid for it. We are not satisfied at all.
We got a very nice offer, that we accepted and paid all in advance. Tsavo East was skipped at the day of departure. Although that parkeer was paid. The lodge we paid for was, as they say, full. Allthough we booked in february, later us was told that in february that lodge wasn’t full, and we had to stay in another lodge, 18 km outside the park and very poor. Therefor we also missed the sunrise gamedrive. And our time in the park was also less. We had several times contact and asked for an explanation. And there were some more things. Untill now we didn’t get any compensation. We will never book at Jastro Safaris again.
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Marles
We are a very professional team, having so much experience in the safari industry.
We hired a driver for this job because all our drivers were out on the day you started your safari.
We are really sorry for you having missed the game drive and I wish you could have communicated to us on the spot.
The lodge that we suggested, and even informed you was of the same level as the initially suggested one.
We are very sorry for the mistakes and we promise to correct them.
Kind regards
NL
Email Pascalle | 35-50 years of age | Experience level: first safari
Fantastic!
It was a wonderful experience! I can’t hardly describe how special this was. Everything was well organised; transfers to and from the airport, the safari itself, the guide all week and if there were any problems they were resolved in no time. Viktor (tour operator) and Samuel (our guide) were extremely involved and friendly, very nice. The safari was fantastic, I can't say anything else. I will really recommend this!
CN
Email Qin | 35-50 years of age | Experience level: first safari
Amazing experience during 11days in Kenya.
Thanks for my guide Nick giving us an incredible memory in Africa. Me and my son were shocked everyday by the scene we saw. Thousands of wildebeests, the family of cheetahs and lions.Nick is an animal expert indeed.
IT
Email Filippo Bulleri | 20-35 years of age | Experience level: first safari
Competitive price, pretty good service
Few hiccups here and there, but if you’re able to navigate through that this is a good agency to organize your trip in Kenya.
Our guide (Carlos) was the best
CN
Email Xizi/Samantha | 20-35 years of age | Experience level: first safari
high-professional
good. the stuffs really care about us and are very patient. my luggages were left and Victor and Robert helped us a lot.But be careful to check the condition of accommodation and weather by yourself.