Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 28
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 29 Reviews
Ellie   –  
Germany DE
Visited: January 2025 Reviewed: Jan 19, 2025

Email Ellie  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect
5/5

Perfectly planned with beautiful lodges nearby rainforest & mountaingorillas.

Lorena   –  
Mexico MX
Visited: December 2024 Reviewed: Jan 10, 2025

Email Lorena  |  35-50 years of age  |  Experience level: first safari

Great service and experience!
5/5

We went to see the gorillas and it was once in a lifetime experience! The communication was very good during all the process with Jason. The experience was great from the pick up until the end. We highly recommend it!

David Gabarró Molins   –  
Spain ES
Visited: December 2024 Reviewed: Dec 23, 2024

Email David Gabarró Molins  |  50-65 years of age  |  Experience level: 2-5 safaris

Flexible, eficient & very kind
5/5

I contracted a tour to visit Gorillas from Kigali just hours before the tour had to start. Jason was so flexible & effective. The Guide, Alex was a fixer, solving all problems with VISA in Uganda, cash and so on. These guys are very Gold professionals. No doubt, they are a perfect choice

Kim   –  
United States US
Visited: September 2024 Reviewed: Sep 24, 2024

Email Kim  |  35-50 years of age  |  Experience level: first safari

The best and reliable experience I could have ask for.
5/5

This was a great experience coming from United States. Jason was very easy to communicate with and was very fast at emailing back or on what’s app. He made the process too easy. I had a motorcycle accident two days prior and was not sure if I could go on this mountain gorilla trekking, last second I decide I was able to. He came to pick me up on time at 0300, the vehicle was nice, clean and reliable. His English is very good and easy to understand. He had the best price compared to others.

Damian   –  
China CN
Visited: September 2024 Reviewed: Sep 14, 2024

Email Damian  |  20-35 years of age  |  Experience level: first safari

Dream come true!!!
5/5

Wanted to drop you a quick note to say thanks for the epic Rwanda trip! Jason’s local knowledge and infectious enthusiasm made every day a blast. From the gorillas to the vibrant markets, you showed us the real deal.

Your personal touch and fun stories really brought the trip to life. It felt like hanging out with a buddy who just happens to know everything about Rwanda. The laughs and good times were the cherry on top. Can’t wait to hit the road again with you soon. Keep up the great work!

Cheers from your Chinese friend Yi and his parents!

Adam   –  
United Kingdom UK
Visited: July 2024 Reviewed: Aug 1, 2024

Email Adam  |  20-35 years of age  |  Experience level: 2-5 safaris

Efficient and worthwhile tour experience
5/5

Our tour was a very worthwhile experience, a day trip from Kigali to see the gorillas in Mgahinga National park. The gorillas themselves were amazing, and the tour operator was able to accommodate us on very short notice to make it happen. We had two drivers, Alex who was clearly very experienced and helped with the border crossing, and Benson who was a joy from his genuine enthusiasm and passion of what we were doing

Jane   –  
Australia AU
Visited: July 2024 Reviewed: Jul 6, 2024

Email Jane  |  50-65 years of age  |  Experience level: first safari

Amazing day with Mountain Gorillas in Uganda
5/5

I booked a 2 day quick trip to Uganda to see the Mountain Gorillas. My travel agent recommended Safari Vacations. It was a wonderful experience. Their guide, Edwin was fabulous. He was friendly, helpful and knowledgeable. He was also a very good driver which was great as the traffic was challenging!

The accommodation was very comfortable with good food and expansive views of the forest.

Sal   –  
United States US
Visited: June 2024 Reviewed: Jun 20, 2024

Email Sal  |  20-35 years of age  |  Experience level: first safari

Everything went smoothly!
5/5

Alonso did a great job leading the way! I was the only one on this trip which it made it even more personal. Gorilla trekking and chimpanzee trekking are a once in a lifetime experience. Jason helped organize everything and answered all my questions before I left. While on the trip, Alonso was there to greet me at the airport right away and showed me the best spots in Uganda. Truly unforgettable.

Mark   –  
Qatar QA
Visited: June 2024 Reviewed: Jun 18, 2024

Email Mark  |  20-35 years of age  |  Experience level: 2-5 safaris

Well educated, friendly, respected tour guide
5/5

Julius took my friend and I on a 3 day trip of Uganda and Rwanda. We visited the genocide museum in Kigali before departing to Uganda where we did the gorilla trekking in Bwindi national park. The whole experience was exceptional. The gorilla trekking was a once in a lifetime and we were overwhelmed with the experience we had. Julius is a way known and respected tour guide and made sure we got to trek the Tinatine gorilla family. They were highly active and the silver back was a unit, we got right next to the whole family. We cannot thank Julius enough for an unforgettable experience. We highly recommend Safari vacations and travel service for tours to east Africa and Julius as your tour guide!

Jodi   –  
United States US
Visited: March 2024 Reviewed: May 26, 2024

Email Jodi  |  35-50 years of age  |  Experience level: over 5 safaris

Professional, knowledgeable, and adaptable
5/5

While visiting Uganda for business, we had 2 extra days and were hoping to see as much as we possibly could. We wanted to get picked up in Kigali, Rwanda, go to Bwindi to see gorillas, go to Queen Elizabeth National Park, and then end up in Mbarara. I reached out to several tour operators, and most said that was not one of their offerings so they could not help, but Safari Vacations was immediately amenable to customizing our trip exactly as we wanted. They also recommended lodging outside of Queen Elizabeth NP and arranged for a river boat cruise/tour which was delightful.

I worked with Jason via email throughout the booking process. He was prompt and responsive. I had all of the details of our trip ahead of time, so I knew where we were going, how long it would take, etc. The final price we were quoted was very reasonable for the activities we had included, especially given how far we were being transported.

There were 3 particular instances that stood out in my mind which put Safari Vacations at the 5-star level:
1. After leaving Kigali at 3am, our driver, Alex, noticed something amiss with the car. He was on the phone immediately making arrangements to swap cars at the border. When it turns out that the car wasn't going to make it to the border, he arranged a car to pick us up at get us there. Car trouble happens to us all, but I was very impressed at how proactive Alex was about making other arrangements so this was barely a small hiccup and not a major disruption.
2. Safari Vacations arranged for us to track one of the gorilla families that was more accessible from the road given our tight schedule. Some people walk for hours to see gorillas, but we found them within 10 minutes of starting out. This extra effort ensured that we were able to spend our full hour with the gorillas and still make it to our next destination on time.
3. Alex was eager to help with anything we requested, be it a lunch break while driving, finding an ATM, helping me with a challenging border situation with my luggage, or calling our lodging in Mbarara to ensure door-to-door service.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 28
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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