Nashibe Adventures staff in Nairobi National Park
Nashibe Adventures
- Office In:
- Size:
- 1-5 employees (Founded in 2023)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
Reviews
Email Toby | 50-65 years of age | Experience level: 2-5 safaris
NaShibe is the most dishonest tour operator I have ever had!
I had a very unpleasant tour with Nashibe, where I found their tours from safari booking.com which I suggest this company should be removed from the website, to avoid more people being cheated by them.
I had an agreement with Caren from the company with a price and lodge accommodation. After my deposit paid, she sent me a almost totally different itinerary. My 7 nights lodge has changed to 3 nights in Camp, 2 nights in a resort which the price was not even as half as my original itinerary booking( showing on the booking.com).
I had to join the tour cos they already took my 30 percent deposit!
The only 2 nights lodge I stayed , one has a big pitfall next to my room! I trapped into it as walking in the dark and injured myself! All they did was just moved me to another room!
The driver we were provided got a bit sick from the first day of safari, I asked if he is ok or do we need change to another driver but he insisted to continue. However everyday we have to negotiate for not finished the safari early and stick with the itinerary plan! We’re literally exhausted by just dealing with him. Not to mention the last day we drove back to Nairobi and he was caught by police cos somehow his license was expired and we were stopped on the road for 2 hours !
Reply from Nashibe Adventures
Posted on Oct 10, 2024Toby told us he had visited Kenya 10 years ago, and he started complaining and comparing the previous prices with the current price without considering the changes. The accommodation was fully booked, and we agreed on the lodges he stayed. He could Google the prices of the accommodation, and he was given the price of low season, which was a big different with the peak season. I was in constant communication with him, and there was no day he complained about wildlife sighting. That was perfect. Our driver had a fever that was not that serious. He went to the hospital, and he was given medication, which works perfectly the following day he was okay. Toby was so manipulative that every time, they had a game drive and took a break for lunch and back for another game drive. On the last day, the police stopped them for check-in and making sure our driver had all the licence and our driver explained to them, but they had no ear for anyone. The driver's licence didn't expire at all. We did our best to make Toby happy, but he couldn't listen to us. It was a nightmare working with Toby from the beginning of our conversation, but we did our best.
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Email Katherine Crumbley | 50-65 years of age | Experience level: first safari
Incredible experience!
I cannot say enough about this tour company. Literally everything exceeded our expectations. First of all, the response time to any questions I had before and during the booking process was very timely. I was always surprised especially taking into account the 8 hour time difference. It was a fairly convoluted booking since there were 4 of us arriving at 2 different times but pick ups and transfers went smoothly. Caren did an excellent job!!
Now, on to the lodge. We stayed at Maisha Mara Lodge and, again, totally exceeded our expectations! The accommodations were excellent, the food was great and the service!!! OMG, the service!!! The staff at the lodge were beyond helpful and kind, quite literally the best service I have ever received. They were all so on top of things and just so eager to help. They were very observant and always asked if we needed anything before we had to ask them.
Then there were the drives. We were assigned John to be our guide/driver. When I say he went above and beyond, I am not exaggerating! He was very experienced and knew the land extraordinarily well. He was knowledgeable, helpful, funny and we really came to appreciate his expertise. We saw some amazing things on the drives including a pride of lions enjoying a fresh kill. We managed to see 4 of the Big 5, the rhinos proved to be too elusive but it was not from lack of trying. John was very tenacious! We were really sad to have to say goodbye to him.
This was an absolute trip of a lifetime and it was all facilitated by Nashibe Adventures. I cannot thank them enough for making my first Safari (it will not be my last) a dream come true!
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Email Becky Valdez | 50-65 years of age | Experience level: first safari
Exceptional
Communication was clear concise n constant. Service was beyond our expectations by worth every penny. The tour company took care of us every step of the way. Our daily driver John was extremely accommodating and diligent about finding the BIG 5 for us. John made sure we were always taken care of and Caren checked on us daily. I would highly recommend this organization for a trip of a lifetime !!!
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Email Johan | 35-50 years of age | Experience level: 2-5 safaris
Did not deliver on promises
We went on a six day safari organized by Caren at Nashibe. The parks are of course very nice and one of the lodges we stayed at was excellent (Severin in Tsavo West).
However, In Amboseli we didn't get the accommodation that we agreed on before paying the deposit (one of the lodges were changed to one that we would not have booked if we had known). The pickup was two hours late (which we were told only after calling them from the parking lot). We felt that the driver, whilst driving safely, had very little knowledge about animals and it felt that he did not know his way around the parks. The radio in the car (used to communicate with other drivers) did not seem to work. The description of the safari days in the itinerary included things that were infeasible due to time/distance. For example, for Tsavo East the itinerary gave the impression that we would see the Galana River on our afternoon game drive - which turned out to be 120 km away. At the end of the tour, we had to wait for half a day for the train in Voi. Only after arguing with the driver we agreed that this time was to be spent at the lodge and not at the train station. The final drop-off at Diani Beach turned out to be four hours later than promised.
When providing this feedback to Caren after the tour, she did not respond.
Reply from Nashibe Adventures
Posted on Sep 7, 2024We couldn't get the accommodation they wanted in Amboseli because they normally get fully booked if don't book with time during peak season, we explained to our client send the link and pictures and he agreed to me to book it. I went with our driver to pick them up and I explained to them that I will be a little bit late due to traffic jam and the place they were staying was far from our office which took 30mins late. After they started their tour I normally communicate to check up on them and they were happy until when they ended the trip, that's when the complains begins. So I am wondering what changed their mind after yet they were happy
CY
Email Viktoriya | 35-50 years of age | Experience level: first safari
One of the best experience in my life! Thank you Nashibe Adventures.
Everything was excellent, thank you Caren for your care and help! We were very lucky with our driver and guide - Lema. We saw big five in first two days! He knows all animals! This trip is one of the best trip in my life!
We can definitely recommend Nashibe!
CY
Email Daniel | 35-50 years of age | Experience level: first safari
Best experience ever
Our safari tour in Kenya was an unforgettable experience, all thanks to the incredible team that made it possible. Caren, our manager, handled all the bookings flawlessly, ensuring that every detail was taken care of, leaving us free to enjoy our adventure. We were fortunate to have Lema as our guide and driver for seven days. His deep knowledge of wildlife and expertise in spotting animals truly enhanced our experience. Thanks to Lema, we were able to see the Big Five within just two days! His insights into the best times for game drives and his passion for the animals made our safari both educational and exhilarating. We couldn't have asked for a better safari experience.
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Email ANTHONY | 20-35 years of age | Experience level: first safari
Excellent and customer friendly.
Caren was simple to communicate with during the entire process, and she took initiative in creating a fantastic 5-day safari package for us. The type of food and accommodations were outstanding quality. Our guide was not just the most proficient driver but also has extensive knowledge of Kenya's animals. Overall, it was a five-star trip, and I would suggest the company to everyone!
Email Aleyna | under20 years of age | Experience level: first safari
Provide title: Nashibe Adventures is responsive and easy to work with.
Nashibe Adventures were exceptional from the moment we first communicated. Caren was extremely responsive and helpful in designing a suitable itinerary at a competitive price. Our guide and driver was exceedingly knowledgeable about the animals and the trip incredibly memorable. We will certainly be using them again upon our next visit.
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Email Sammy | 20-35 years of age | Experience level: over 5 safaris
Perfect Safari Experience
We had a great time visiting Kenya and Experiencing the great African safari. We visited Amboseli, Lake Nakuru and Masai mara. Caren picked some excellent resorts for us in three locations. Communication was perfect and the booking process was very smooth. John our guide and driver was expeditional, knowledgeable, the Experience of wildlife, culture and people was the best part of the trip. Do not miss this. And trust Nashibe Adventures to put together an exceptional trip and arrangements for you
Email Vincent | 20-35 years of age | Experience level: first safari
Great organisation, warm and friendly service
My partner and I went on a safari tour with Nashibe Adventures for our Easter holiday. We went to 3 day safari to Masai Mara. John our guide was conscientious and professional. Caren and Monicah make sure we enjoy our trip . I will definitely use Nashibe Adventures in the future. It was a fantastic experience.