Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
DE
Email Büsra | 20-35 years of age | Experience level: first safari
Reliable, professional, and knowledgeable. Serengeti Smile offers an unforgettable safari experience
We had the pleasure of booking a 4-day safari with Serengeti Smile, which took us through breathtaking locations like Tarangire National Park, the Serengeti, Karatu, and the Ngorongoro Crater. From the very first moment we were picked up at the airport, we knew we were in good hands.
Our main guide, Justin Kimambo, and his assistant, Ombeni Alfred, made the journey an unforgettable experience. Justin is a young but incredibly experienced and professional guide, who impressed us with his calm and composed demeanor and vast knowledge. No matter how long we were on the road or what challenges arose, he always stayed calm and knew exactly where to spot animals in their natural habitat.
His ability to spot wildlife was astounding—he often noticed animals we would have never seen as amateurs. In addition to his professionalism, his sense of humor made the drives even more enjoyable. We always felt safe and the entire safari went smoothly, perfectly according to plan.
A small incident on the last day of our trip showed how committed and reliable the Serengeti Smile team is. Unfortunately, we had a technical issue with our vehicle, which can happen on safaris. Justin did everything he could to fix the problem, and when that wasn’t possible, he quickly arranged for a solution. Another guide took us to the entrance of the national park, from where we were gradually transferred back to our hotel. Although the transfer was time-consuming and a bit tiring, especially since we had long-haul flights the next morning, Justin did everything he could to ensure the transition was as smooth as possible.
We wholeheartedly recommend Serengeti Smile and especially Justin Kimambo. His professionalism, knowledge, and calm attitude made our safari a unique experience. For future trips, perhaps the transfer could be organized a bit more efficiently in unexpected situations. However, overall, the safari was an incredible adventure that we will never forget.
Thank you, Justin, for these wonderful days!
Tour operator was fine
Our driver and guide was Champion. Very nice young man who has good sense of humor. Lot of stories about animals and different tribes. He considered our wishes and did our trip interesting and memorable
EE
Email Henri | under20 years of age | Experience level: first safari
Serengeti smile is the best company for safari trip if you want things to go trip easily and fast.
The safari was great, we saw all animals that we wanted to see and also saw more specific things like lions trying to hunt other animals, elephants eating a entire tree.
Our tour guide Champion is the best tour guide you can choose. When we had a wish or intrest (like going to a local market or food place etc) he always granted our wishes and brought us to where we wanted. Especialy when we really wanted to go fishing, he planned a day over so we can go, he brought us to a wonderful place and communication was also easy with him. He is a good person and the best tour guide you can choose.
EE
Email Karin | 50-65 years of age | Experience level: 2-5 safaris
Quick answers and professional guide
Our driver and quide Champion was very friendly. He gave us lot of information about nature and culture. We were interested of local people’s life and he found us some very nice places to visit. Thanks to him we could solve some problems too
IE
Email Sheena | 35-50 years of age | Experience level: 2-5 safaris
Top Class
We had an amazing experience with Serengeti Smile. The organization, communication and professionalism was second to none. We loved our accommodations, meals and were treated like royalty by the fabulous staff in each place. A special mention for our guide, Pius. We felt so safe with him. His expertise, knowledge and skill was exceptional. He did everything in his power to ensure we got the best experience possible. We will never forget this experience in your beautiful country.
Email Maisie | 20-35 years of age | Experience level: first safari
Absolutely Amazing
We did a 5 day trip with Serengeti smiles and it was absolutely incredible, Barnabas our guide was great, and made sure that it was the best experience possible, there wasn’t a single animal we didn’t see! Even the rare rhino we saw. I couldn’t recommend them enough it was a life changing experience 10/10
Email Kirk | 35-50 years of age | Experience level: first safari
Overall amazing 1st safari experience and service despite some hiccups with the car
We had a great experience overall with Serengeti Smile, especially with our guide, Gama.
Communication from the outset was brilliant, Erick was very response over email or WhatsApp and they were able to cater the safari to cover the stops we wanted to. We only booked a couple of months in advance so the accommodation we selected originally wasn't available but they were able to find alternatives for us, keeping to the same budget.
Our itinerary was 4 nights, 4 days safari, covering Lake Manyara, Serengeti and Ngorogoro.
Our guide was great and we managed to see all the animals we were hoping to albeit we only caught the rhino from a distance!
We loved Serengeti where we saw so many zebra and giraffe plus lions, cheetah and a leopard sleeping in a tree; but Ngorogoro crater was our favourite for the scenery!
We stayed at Gold Crest Hotel in Arusha as part of the package before starting the safari which was OK but nothing special.
But we loved the other stops at Farm of Dreams Lodge in Karatu, Safari View Luxury Camp in Serengeti and Kuhama Camp on the Ngorogoro Crater rim!
We did have a few issues with the car which cost us some time, including a major failure on the rear suspension which gave us a bit of a scare! However, the friendliness of the other guides, regardless of which company they worked for was amazing to see, so many other safari cars stopped to help us and our guide managed to arrange for us to jump into another car to take us to our camp while he took the car for repair.
This was our first safari experience and we found the choice of operators and options overwhelming at first but in the end we were really happy we went with Serengeti Smile and felt
we got good value for money (we also gave our guide a good tip).
We agreed to pay 30% deposit upfront and the rest on arrival, which gave us some comfort too.
IT
Email Nicholas Bianconi | 20-35 years of age | Experience level: first safari
The perfect safari, recommended!
It was great doing this four-day safari with Serengeti Smile. We enjoyed everything on this trip. Our guide was Good Luck; he gave us a wonderful experience. The car, the hotels, the food, everything was great, even if we booked a mid-range safari.
US
Email Sushia | 35-50 years of age | Experience level: first safari
a wonderful Sarari trip, highly recommend
We came back from our Safari tour with Serengeti Smile about 1 week ago, the tour was truly an unforgettable experience! We were able to see all big fives, and the great migration (for 2 times!)!
Our great tour consultant Erick took the time to understand our preferences, budget, and travel goals. He provided insightful recommendations, the itinerary was meticulously planned. What impressed me most was his responsiveness. Anytime we had a question or needed adjustments, Erick was quick to reply and always offered solutions. It made the entire process stress-free!
Our fantastic guide Edward Frank is incredibly knowledgeable and experinced, sharing different animals knowledges added so much depth to our journey; he had a knack for finding animals and the best spots to watch the migration, we saw everything on our list, and we saw twice great migrations with very short wait time everytime; he is patient, moving the vehicle many times to let us have a best spot to watch the animal and take photos; What I appreciated most was his attention to detail. He tailored the tour to our interests and was always open to question.
Overall, I highly recommend Edward Frank and Erick for anyone looking to experience Safari in a unique and enriching way.
CA
Email Alex | 20-35 years of age | Experience level: first safari
Outstanding !!! Absolutely amazing
Our safari was absolutely amazing and I highly recommend it . We got lucky and saw the Big 5. Justin was an amazing tour operation and made our trip outstanding! We will be back again. Thank you to all