The expert team at Safari365
Safari365
- Offices In:
-
Brazil
- Size:
- 20-50 employees (Founded in 2005)
- Member Of:
- SATSA, Travel Smart Crew & SATIB Safe
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SG
Email Amanda | 35-50 years of age | Experience level: 2-5 safaris
Efficient, fast and dedicated service, with the customer's needs and wants at the forefront.
Communication from itinerary curation, booking, to pre, during and post tour have been consistent, prompt, and dedicated. I especially appreciate that the itinerary was what I've always wanted to experience in SA but wasn't able to based on the tours available. Namely, Safari, Shark cage diving and whale watching.
I managed to visit Zimbabwe, Victoria falls; Botswana, Chobe National Park; Kruger National Park, Simbavati Waterside; Cape Town, Table Mountain, Cape Point; Hermanus, Sharkcage diving and whale watching; Stellenbosch.
All airport and hotel transfers were prompt, fuss free and comfortable. Less the transfer from Hermanus to Stellenbosch, where the driver was inappropriate when he entered he hotel and waited at the lobby. Then proceeded to request to be tipped, and when given, remarked that it was insufficient.
All accommodations were top notch, especially at Zimbabwe, Victoria Falls (Victoria Falls Safari Club); Simbavati Waterside; Hermanus (Marine Hermanus); and Stellenbosch (The Hazendal Hotel). Classy, clean and comfortable, with amazing views and ambience. The service was exceptional and dedicatedly genuine, making guests feel at home in a foreign country.
All the catered meals at Victoria Falls Safari Club were tasty and done with passion, I especially enjoyed the thick and juicy beef steak. And the Vulture Culture lunch in Makuwa-Kuwa restaurant is a Must, the experience was like none other. We especially loved the multiple surprise animal visits near the accommodation and waterhole and appreciate the binoculars facing the waterhole. The large herds of buffaloes was such a magnificent sight!
Simbavati Waterside accommodation was fantastically luxurious and comfortable, the service was impeccable, especially the daily mixers made to order for each guest. The food was excellent and made with heart. And the snacks and beverages available for free was well stocked and of great selection. The view facing the waterside was unmatched, with a multitude of excellent animal views. From herds of elephants frolicking, taking a bath and being playful, to large herds of deer and antelope, family of giraffes, warthogs, meerkats, and wild dogs. The Safari covered All the Big 5 and Ugly 5 as well. The pace of activities of the itinerary was comfortable and eventful, allowing guests to rest and fully enjoy the great ambience, sights and sounds of the lodge, while ensuring we got the Safari experience.
The location of Marine Hermanus was excellent, right outside was the coastal walk with fantastic views of the ocean and we were able to see multiple whale sightings, and I actually caught one breaching while on shore! The restaurant selection along the entire stretch were also very enticing. Each meal had been value for money and delicious, special mention to Gelato Mania Hermanus, the quality and taste of the ice cream was very rich and marvelous, with a very affordable price point. Although for the Sharkcage diving and whale watching, I'd prefer for it to be of a longer duration and more private to get the most out of the entire experience.
The Hazendal Hotel landscape was breathtakingly beautiful, simply serene, relaxing and takes you into another reality. I would recommend guests to dine at The Deli instead of The Restaurant, as the price point is more affordable, food portions are filling and better tasting in my opinion. I especially enjoyed the chocolate and wine pairing, the quality of the chocolates were great and paired with tailored wine made the experience unique.
The experience at Victoria & Alfred wasn't too pleasant. From an unexpected change in hotel stay from the main hotel to the boutique hotel created some inconvenience. The boutique hotel, while unique, seemed less modern and more aged design which was not preferred. It also directly faced the waterfront, which at night, there was loud music blaring. Although it does allow guest to soak up the nightlife.
The let down was right after the first breakfast, where the staff incorrectly directed us to out tour guide. And the mix up incurred additional tour cost which would have been included in my tour package. This is where Safari 365 certainly shone through and provided excellent, consistent and prompt communication to rectify the situation. We received a complimentary pack from Safari 365 and the hotel provided a meal voucher, platter an wine as service recovery. And it was very apparent that after the hotel knew that we were guests of Safari 365, they treated us with dedicated regard. Also kudos to Safari 365 for having the network and resources to contact the errant Jarat Tours to have the unwarranted tour cost lowered by negating the vehicle rental.
Jarat Tour was felt to be unprofessional and unfeeling, as despite their tour guide having made the mistake by collecting incorrect guests and was later found to lack basic authentication procedures, she was money focused and soon revealed that she couldn't care less about us who were not her guests. A Big Lose for Jarat Tour here.
In addition to the above service recovery episode, another occurrence which Safari 365 came through was when I dropped my new waterproof digital camera into the sea while sharkcage diving. Safari 365 immediately contacted the sharkcage diving tour operator to request for an official memo to facilitate my insurance claim.
Overall, Safari 365 is highly recommended for tailored itineraries unique to your preferences and needs. And they provide assurance, support and genuine dedication. This trip had been on my bucket list and considered a once in a lifetime must experience. While there were mishaps, Safari 365's service dedication and recovery had made it good.
I look forward to more travel adventures with Safari 365!
Thumbs up to my pre-tour point of contact Andrew and for during and post tour, Frederik.
ID
Email Christine | 20-35 years of age | Experience level: first safari
Frederik is knowledgeable and empathetic (he handled mishaps during the trip well).
Clive has helped in planning the whole itinerary from the beginning, and Frederik has always been there throughout the trip to answer any questions we have. Thank you, Frederik, for ensuring we had a good trip and assisting us swiftly when we needed any assistance. We had a great time exploring South Africa, and especially the safari adventure! Would recommend couples to use Safari 365 if they do not know where to start planning for their trip!
Trip of a lifetime!
The level of service we received from Safari 365 was fantastic. Emails and phone calls were always returned promptly. The travel advice was very helpful and the staff were lovely. The safari that we went on was out of this world and exactly what we requested. Safari 365 really delivered for us.
US
Email Jamie | 35-50 years of age | Experience level: 2-5 safaris
Incredible from Start to Finish
Our 10-day tour to Tanzania and Zanzibar with Safari365 was absolutely phenomenal! From the moment we reached out, the level of service and attention to detail provided by our consultant was unmatched. She listened intently to what we wanted and went above and beyond to tailor the entire tour to our preferences, making sure every aspect of the trip was perfect.
The accommodations selected were exactly what we were looking for, and the itinerary was a wonderful blend of adventure, relaxation, and cultural immersion. Each location we visited offered unique experiences.
Our consultant was knowledgeable and incredibly responsive and thoughtful, checking in with us during the trip to ensure everything was meeting our expectations. It was clear that they genuinely cared about making our experience memorable.
The highlight of our trip was the Serengeti safari, where we witnessed the breathtaking wildlife and scenic landscapes.
Thanks to Safari365, our journey was hassle-free and filled with unforgettable moments. It was truly a trip of a lifetime, and we couldn't have asked for a better travel company to guide us through it. We highly recommend Safari365 to anyone looking for a personalized and deeply engaging travel experience in Africa!
Email Jim | 65+ years of age | Experience level: 2-5 safaris
Safari365 was a Roaring Success!
Our South African Adventure kicked off with meticulous planning by Safari365 and ended with a camera roll full of memories . We came for the Big Five and left with big smiles, epic stories and a postcard-worthy photo from practically every corner. The star of the planning show was consultant Zannon, who booked accommodation at Tintswalo Lodge; so perfectly tailored to our family of five (grandparents, parents, 9-year-old granddaughter). It felt like we'd been VIPs in a National Geographic documentary (we got up close and touching a rhino and lion after a helicopter darting thanks to Riian our guide). Meanwhile, Trevor, our personal concierge, tackled our endless questions and gave us foodie-approved dining suggestions and fun activities in Cape Town. Who knew penguin-spotting could work up such an appetite? As our wildlife sightings and scenery numbers skyrocketed, so did our photo-clicking frenzy. By the time the trip was over, we had more snaps than a Kardashian at Fashion Week. Luckily, Safari365 anticipated this paparazzi-level behavior and gifted us an A4 20-page bonus photo book! Picking 50 photos felt like choosing a favourite child, but memories are memories. Uploading those photos from home was a breeze, and in no time—voilà , Bob’s Your Uncle!—an A4 hardcover photo book landed on our doorstep. The bonus photo book had turned our snaps into a coffee table masterpiece; it’s packed with our journey, African trivia, and even a traditional recipe. Friends actually want to flip through it, proving once and for all that a photo book beats squinting at my phone any day. Well done Safari365, the bonus photobook, another initiative first, a success and much appreciated. We had a Roaring good time.
BR
Email Arinete | 65+ years of age | Experience level: first safari
Excellence of service
My son and I did a 15-day self drive through the Garden Route (from Port Elizabeth to Cape Town), using the services of Safari 365 and I can't help but congratulate the professionals involved for the fantastic experience we had. From the initial contact with Ms. Eliane in Brazil, to the completion of the tour, I have nothing but praise to say. Ms. Eliane proved to be a dedicated professional, attentive, caring and always willing to clarify doubts (and there were many), review itineraries, adapt hotels (great choices), create suggestions, in short, everything necessary to guarantee a quality service suited to our needs. profile. I also cannot fail to thank and praise our concierge, Mr Frederik Lesch, who was always ready to help us in any situation. Therefore, I congratulate the company Safari 365 for the excellent work and for having such special people as those mentioned on its staff. Thank you Eliane, planning and carrying out our adventure through South Africa with you was rewarding and made our trip safer and more fulfilling.
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Email Brenda | 50-65 years of age | Experience level: first safari
Trevor at Safari365 is AWESOME!
Trevor at Safari365 was AWESOME! He listened to what we wanted and gave us wonderful and expert advice and assistance booking amazing experiences and excursions. He was friendly, knowledgeable, and very responsive. We really appreciated how excited for us he was and patient he was with us and our questions and requests for modifications. We would absolutely use Safari365 and would love the chance to work with Trevor again.
US
Email Carla | 50-65 years of age | Experience level: first safari
Tanzania
Thank you, Safari365, Eliane and Trevor, for all your help putting together our trip. We had a wonderful time and are still talking about our experiences, and sharing our photos with friends.
The tented lodges were beautiful, the people of Tanzania were so friendly and fun, and the safari experiences were unbelievable!
Also, we highly recommend Albert, our guide. He was so knowledgeable, kind, fun and we loved getting to know him.
Zannon Rocks! He interpreted the needs and desires of our family of 7 and then delivered!
Zannon James of Safari 365 deserves to be commended for all the effort, skill and talent he put into planning our (7 adults) family safari. We started out in Camp's Bay - hiking, mountain biking, touring the Cape, eating and drinking our way through Cape Town, Franshoek and Stellenbosh. Next we flew to Johannesburg. The accommodations at Arthol Place were PERFECT for our family - very attentive staff and incredible food! The JoBerg and Soweto tour was enjoyed by all 7 of us. Next - Four nights at Sabi Sabi Little Bush was great! We saw the Big Five after only one day, and added the Magnificent Seven before departing for Victoria Falls. Two nights worked well there as we really only wanted to see the Falls and enjoy a night out. Next we flew to Botswana for 2 nights each in Chobe and Okavango Delta. The helicopter ride between the two was a special treat. GREAT animal sighting as well. We loved the sunset Makuro canoe safari with so many elephants.
Each of the camps were well aware of the special dietary consideration of 2 of our family members. It was clear that Zannon had prepped all of our hosts. Every detail, from warm airport welcomes, easy transfers, very caring, friendly and professional staff made what could be an overwhelming process extremely easy and stress-free. Zannon listened to what was important to us and what wasn't and proceeded to tailor-make a most successful itinerary. We've been home 2 months and we're still on Cloud Nine!
ES
Email Anna | 35-50 years of age | Experience level: first safari
Safari 365 is a remarkable tour operator and only provide the best in every aspect.
I recenlty completed a 10 day Safari in Tanzania with my family organized by Safari 365 and I cannot recommend them enough. The itinerary that Zannon put together was well planned and executed from start to finish. If we had to shorten our trip, it would have been very difficult to decide which area to eliminate. Each safari park offered an unforgetable adventure.
Logistics were perfectly organized that allowed us to relax without worrying in all the details. The accomodations were excellent and provided us different experience. Our favorite was Simbavati Grumeti; the service, people, food, ambiance were extra ordinary.
Trevor Stoutz of Safari 365 was available for us the whole time, he was professional, responsive patiently answering all our inquiries and went out of his way to assist on everything including handling our delayed luggage, made sure it was tracked down and delivered to our lodge.
Our guides (Mudy and Ronald) were the best. They had deep knowledge on the area, the animals and with great communication skills which made our safari experience exceptional. I like how both guides tried to involve our girls who are 11 and 14 years old. I also want to thank Safari 365 for putting something together to celebrate our daughter's birthday. Almost each accomodation had something arranged for her.
I am already thinking of our next Safari trip and would definetely do it again with Safari 365. They have made our first Safari experience one-of-a-kind.