Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SI
Email Polona | 50-65 years of age | Experience level: 2-5 safaris
Value for money
We had some miscomunication about level of the hotel. The hotel was changed next day as we wrote a complaint. The guide Libe was super helpfull, good driver and reliable.
Definitely recommend to anyone!
The main reason to choose this company is their exceptional service. Jeremiah, the sales representative, provided fast and prompt responses, making the booking process smooth and efficient. Our guide, Justine, delivered an outstanding experience, always going the extra mile to find the best spots for wildlife viewing. Highly recommended!
CN
Email Jojo | 20-35 years of age | Experience level: first safari
Highly recommened Serengeti Smile. Thank you my sales Jeremiah and my guide Champion.
1. Firstly, i should really appreciate my sales Jeremiah. Because I have a lot of questions, he spent the whole week asking questions, and even answered my questions at night and on weekends. In addition, because email is not as convenient as chatting, he registered WeChat specifically for Chinese people, and all our communication was conducted through WeChat. He was very patient, professional and friendly to us. Highly recommended my sales Jeremiah
2. Secondly, I would like to thank my guide + driver Champion. He has eagle eyes and can spot animals quickly. He is very nice, professional and enthusiastic, and treats Chinese people the same way. It's a pity that we didn't see leopards this time, but we saw wildebeest crossing the lake in December, which was a rare and beautiful scene. Highly recommended my guide Champion
3. An unexpected situation occurred. On the first day, we arrived at Ngorongoro from Kilimanjaro Airport, but the car broke down in the evening. The next morning, we couldn't connect the guide at the agreed time, and we were very anxious because we couldn't make international calls and couldn't leave messages. Fortunately, after waiting for half an hour, they came up with a solution. In the morning, they asked other local guides to take us to safari, and then they would pick us up after changing to a new car. I hope the company can pay more attention to the condition of the vehicle. The car we changed later was not as new as the one on the first day, but fortunately, there were no problems during the journey.
4. Overall, the trip was very satisfactory. Although some unexpected situations occurred, Serengeti Smile still solved the problem in a timely manner, because it's an emergency . So I still strongly recommend my sales and guide and Serengeti Smile.
US
Email Estrada | 35-50 years of age | Experience level: first safari
Memorable
We were initially skeptical about booking a private safari tour, but we’re so glad we went through with it! Our guide, Justin, was exceptional—attentive, accommodating, and happy to stop whenever we asked. The accommodations exceeded our expectations and added to the overall experience. It was a very satisfactory and memorable tour. If you decide to book, definitely request Justin as your guide!
Email Maria | 35-50 years of age | Experience level: first safari
My tour guide was outstanding-very interactive, experienced, and an excellent driver as well.
I highly recommend Safari Serengeti for anyone looking to experience the magic of Tanzania. The arrangements for tours and accommodations were excellent, ensuring a seamless and enjoyable journey. I truly loved my tour, and my guide was exceptional—he made sure I saw all the Big Five animals. This unforgettable experience will stay with me forever!
FR
Email Baohong | 20-35 years of age | Experience level: first safari
Professional, passionate, friendly, and hardworking!
We had an amazing seven days in Tanzania! The Serengetismile team was incredibly professional, from the initial sales process to our guide—everything was perfect! They were always prompt in responding to my messages and used their expertise to organize all aspects of our trip.
I would like to give a special thanks to our guide, Champion. He was exceptionally professional and hardworking. We saw all the animals we hoped to see in Tanzania, especially the Big Five. We encountered herds of lions, elephants, zebras, and wildebeests. Champion's keen eye and expertise allowed him to spot animals from far away and notify us. If given the chance, I would definitely choose him again as my guide for future trips.
Additionally, I want to express my gratitude to Erick, the salesperson I initially contacted. At the very beginning, he carefully planned our itinerary and helped us book both our guide and hotels. Erick was always responsive, even answering messages late at night in local time. On the last day, when we made a last-minute change to our schedule, he promptly rearranged everything for us.
In summary, I highly recommend Serengetismile for their outstanding professionalism. Everyone on the team is incredibly friendly and goes above and beyond to assist you. With them, you can let go of all your worries and simply immerse yourself in the awe and joy of wildlife, as they take care of everything for you.
JM
Email Cris | 20-35 years of age | Experience level: first safari
My tour operator Serengeti Smiles was Remarkable.
I am from Jamaica 🇯🇲, and Africa has always been on my bucket list of places to visit. After doing thorough research and considering customer feedback, I chose Serengeti Smiles as my tour company. I must say, my experience with them was exceptional. They are a truly professional and detail-oriented company. From planning to execution, everything was handled seamlessly.
My assigned tour guide was Champion. From our meeting point to our drop-off, he took excellent care of my friends and me. He was knowledgeable, explaining every detail along the way, and truly made the trip unforgettable. He is an incredible young man, and his dedication made this adventure even more special.
CA
Email John T | 35-50 years of age | Experience level: first safari
Title: Champion the Champ! He was a knowledgeable, patient and fun tour guide.
We were greeted by Champion in Kenya who drove us to Tanzania. He walked us through the process going through the border, provided an outline of our day and off we went to the Serengeti, Tanzania.
Champion, drove with care, yet always on the lookout for animals to show us, which he didn’t see at first.
Champion, explained the history about the towns we drove past, the Maasai people and the culture of Tanzania.
Champion, was patient with us as we took pictures along the way.
We felt safe with Champion as he presented as calm, knowledgeable, friendly and cool.
He was an amazing tour guide who made this trip enjoyable and contributed to the humbling experience I had.
Thank you Champion the champ!
Exceptional Experience operator
Our tour operator Champion was extremely knowledgeable and friendly. He picked us up at Tanzania’s and Kenya border with detail of our trip.. he made the Safari fun and exciting. Gave us dept of detail about the animals and fun facts. He made us feel safe and comfortable doing the Serengeti Safari.
I would do another trip with this company and definitely request Champion.
US
Email Curt | 35-50 years of age | Experience level: first safari
Excellent
We decided to book Serengeti smile based off the reviews and itinerary, and they did not disappoint. The tour guide, Champion, was very accommodating, knowledgeable about the towns we passed, the Serengeti, the people, and animals. He made sure to answer any questions we have, stopped to get the best pictures, and even adjusted when it was raining. Overall, it was a great tour.
