Going Extra Miles Just For You
Extra Miles Unique Adventures
- Office In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KATO, AMREF, AMADEUS & TOP TRAVEL TRIP
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $825 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CN
Email chen | 20-35 years of age | Experience level: first safari
Poor work ability and careless attitude
I had an unsatisfactory experience with this travel agency. The tour guide, Eric, did not meet our expectations, as he struggled to spot wildlife and seemed eager to end the safari early. Despite tipping $10 per person per day, he also requested additional tips for transportation.
The hotels arranged by the agency did not match the promised quality, with high room rates but average accommodations. We also had concerns about possible duplicate charges and requested invoices for clarification, but the agency did not provide them. Additionally, we were asked to pay a deposit to secure a room, but after payment, the hotel was changed, and the response from the agency felt dismissive.
Reply from Extra Miles Unique Adventures
Posted on Feb 12, 2025Thank you for sharing your feedback. We are very sorry that your experience did not fully meet your expectations. We take your concerns seriously and would like to address them.
About the Safari Experience
We understand that wildlife viewing was not as expected due to weather conditions. During the rainy season, spotting animals can be challenging. However, this is why we conduct game drives—venturing into different areas of the park in search of wildlife. While we strive to maximize sightings, wildlife is unpredictable, and luck also plays a role in what we see. Our guides always do their best to provide the most rewarding experience possible.
About Tipping and Additional Requests
Tipping is not included in the safari cost, but we generally recommend a standard amount per person per day. However, tipping is completely optional and should be based on service quality and client willingness.
About the Hotels
We initially recommended high-quality accommodations. However, adjustments were made based on budget preferences. Some accommodations were booked directly by you to manage costs. All changes were discussed, as per the records of our communications.
We always provide cost breakdowns for transparency. We also share service confirmations for all accommodations booked through us. However, some properties provide check-in references rather than detailed invoices. Due to contractual agreements, we do not share invoices between us and service providers, but the provided confirmations guarantee all bookings were secured.
About Hotel Changes
We apologize for any last-minute changes in accommodation. During peak seasons (this time in South Serengeti (Ndutu region) is peak season due to calving on the wildebeest), availability can change quickly, and some properties became fully booked. We communicated this immediately and worked to find suitable alternatives. In the end, some accommodations were booked on your side, and we adjusted the final payment accordingly.
Our Commitment to Improvement
We continuously work to improve our services and ensure a seamless experience for our clients. We encourage early bookings, especially during busy seasons, to secure preferred accommodations.
We regret any inconvenience and appreciate your feedback. Our goal is to provide the best safari experience, as reflected in our many positive reviews. We hope for the opportunity to serve you better in the future.
CN
Email Yulia | 20-35 years of age | Experience level: first safari
Safari
Reliable agency,but hope the guide can be more experienced and contact more with customers.
US
Email Brian | 35-50 years of age | Experience level: first safari
Great experience in Kenya!
Had a great visit to Kenya and saw many great sites and animals on a 7-day tour of Amboseli, Maasai Mara, Lake Nakuru, and Lake Naivasha. Maurice did a great job of finding the animals and made the entire trip an easy and enjoyable experience. Joseph answered all questions timely and professionally. All accommodations were comfortable and the food was excellent. Note to tall passengers: you may want to get in a Land Cruiser or larger vehicle, as I found the van to be a bit cramped and had to slouch to see the animals and hit my head on the roof several times. This in no way detracts from the excellent experience and service that Extra Miles’ provides. 10/10 would recommend.
CN
Email Pei | 35-50 years of age | Experience level: first safari
Joseph, the sales manager, is great.He can help us arrange all the trips.
When we flew from Amboseli to Masai Mara,We left our suitcases in the office.The travel agency helped us solve the problems in time.
US
Email Amy | 35-50 years of age | Experience level: first safari
Very accommodating, made sure we were safe and well taken care of
Wonderful experience, we saw all the animals on our list. The places we stayed were very nice and food was great. Highly recommend.
PL
Email Dominika Ptak | 20-35 years of age | Experience level: 2-5 safaris
Very great. Quick responses. Jacquilne and Joseph
this travel agency is a very good choice. contact with the company was excellent. quick replies at any time of the day. They advised not only on choosing the trip, but also took care of us during our entire stay in Kenya. driver Simon deserves huge applause. after 10 years of working as a safari driver, he is still delighted with the sight of animals. you can see that he loves his job. he showed us the Masai Mara National Park in a perfect way
US
Email Brian | 35-50 years of age | Experience level: first safari
Organized and Informational
Extra Miles went above and bring to provide us a memorable life experience. We travelled with our 2 children and they were entertained the entire time. Our driver/guide, Daniel did a wonderful job of explaining the wildlife and history of the parks we visited. He provided his recommendations each day to make sure we had the best experience. I highly recommend Extra Miles and especially Daniel if you’re considering a Kenyan Safari.
PL
Email Agnieszka | 50-65 years of age | Experience level: first safari
Professional and helpful staff - excellent travel experience
We had 1 Day Trip to Tsavo East National Park.
Everything was well-organized. Our contact with the travel agency was perfect—they sent us all the necessary details and took care of us.
Our Driver Swale was very professional - he did his best to show us as many animals as possible. We saw lions! The car was clean and well-prepared for this Safari. This was a private tour (only our couple). We have an amazing time. I really recommend this company.
US
Email Flozzie | 20-35 years of age | Experience level: 2-5 safaris
He was kind and personable and prioritized us having the experience that we wanted.
I was referred to Extra Miles Unique Adventures by a fried and they did not disappoint. From the first encounter through text and call, I was assigned an agent who facilitated my bookings and made sure that we were provided with everything that we needed before the day of the excursion. The tour operator was also on time and arrived very prepared. They were also very understanding with and budget friendly. They work with everyone depending on their budget and make sure you enjoy the trip as much as possible. We did a two day safari and a 4 day Diani and we enjoyed every bit of it. Their customer service was also great-Something I definitely appreciate.
I will definitely do another trip with this company again.
GR
Email Kostas | 20-35 years of age | Experience level: first safari
Expert guides, stunning wildlife, personalised service
1) A Memorable Safari with Extra Miles Unique Adventures
Our 11-day safari through Kenya and Tanzania with Extra Miles Unique Adventures was a truly unforgettable experience. The highlight of our trip was undoubtedly witnessing the Great Migration at the Mara River.
2) Excellent Pre-Trip Planning and Communication
From the outset, the communication with Joseph was exceptional. He was incredibly responsive to our requests, tailoring the itinerary perfectly to our preferences and budget. The detailed itinerary provided was a great resource throughout our journey.
3) Good Value for Money
While safaris are generally a significant investment, we felt that Extra Miles offered good value for money. However, we were slightly disappointed with the quality of the vehicle, especially considering the cost. While it served its purpose, it could have been cleaner and better maintained, particularly the reclining seats which were often malfunctioning.
4) Reliable and Supportive
Extra Miles proved to be a reliable and trustworthy company. The regular check-ins from Joseph were reassuring, and the warm welcome from owner Melissa added a personal touch.
5) Knowledgeable Guides and Diverse Wildlife
Both of our guides were knowledgeable and skilled, securing prime viewing spots for incredible wildlife sightings. However, we felt that there could have been more proactive communication regarding the daily plans and itinerary, especially in Tanzania.
6) Mixed Experiences with Accommodations
The accommodations varied, with some like Embalakai Camp exceeding expectations and others like Country Lodge Karatu falling short. Nevertheless, we were fortunate to witness a diverse range of wildlife, including the Big Five.
7) Overall Recommendation
Despite a few minor shortcomings, we would highly recommend Extra Miles Unique Adventures to friends and family. By addressing the feedback on vehicle maintenance, guide communication, and accommodation choices, they can further enhance their already impressive service.