Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Tanika McKay | 20-35 years of age | Experience level: 2-5 safaris
Saw the big 5 despite it all
Serengeti smile is a organised safari company who took care of us. Our driver Puis took us to multiple parks including Serengeti and Ngorongoro Crater, maximizing our chances to see diverse wildlife in different habitats. Puis also went to great lengths to give us the opportunity to see all of the big 5 and
Many of the lodges and camps we were booked into catered well for food and comforts.
Going on EARLY (5.30 -6am) game drives was a highlight as you are able to see the animals first and enjoy the day. Avoid the 9am starts... its just way too busy then.
The vehicles used are subjected to hard terrain and must travel long distances. So it is to be expected we experienced some mechanical issues which did not delay us in anyway but was concerning.
Communication is an area that needs a great deal of improvement. Whether is be about accommodation bookings and or the daily schedules of events to ensure guests are enjoying more time at the park than sitting at the lodges or driving on tar.
NZ
Email Denise and Eric | 65+ years of age | Experience level: first safari
Emmanuel shied us the magic of the Safari parks of Tanzania with his expertise in all areas
We had a great experience with guide Emmanuel and intern Dominick. Both very considerate and helpful and Emmanuel very experienced guide with great local knowledge and a conscientious desire to show us the best in the parks. We saw many wonderful landscapes and all the animals in our list. Emmanuel was a very competent driver and we had no safety concerns. We really enjoyed the Cental Serengeti and the Ngorongo crater. Of course the Tarangire park with the elephants. Overall would fully recommend
IT
Email Katia | 35-50 years of age | Experience level: first safari
Perfect!
Precise organization since the booking.. Guide and driver friendly and available for every need... What would I say about the safaris? wonderful! they gave us so many emotions.. even the lodge for the night very well kept and clean.. excellent food!
Price of the two days adequate for the service offered!
SI
Email Polona | 50-65 years of age | Experience level: 2-5 safaris
Value for money
We had some miscomunication about level of the hotel. The hotel was changed next day as we wrote a complaint. The guide Libe was super helpfull, good driver and reliable.
Definitely recommend to anyone!
The main reason to choose this company is their exceptional service. Jeremiah, the sales representative, provided fast and prompt responses, making the booking process smooth and efficient. Our guide, Justine, delivered an outstanding experience, always going the extra mile to find the best spots for wildlife viewing. Highly recommended!
CN
Email Jojo | 20-35 years of age | Experience level: first safari
Highly recommened Serengeti Smile. Thank you my sales Jeremiah and my guide Champion.
1. Firstly, i should really appreciate my sales Jeremiah. Because I have a lot of questions, he spent the whole week asking questions, and even answered my questions at night and on weekends. In addition, because email is not as convenient as chatting, he registered WeChat specifically for Chinese people, and all our communication was conducted through WeChat. He was very patient, professional and friendly to us. Highly recommended my sales Jeremiah
2. Secondly, I would like to thank my guide + driver Champion. He has eagle eyes and can spot animals quickly. He is very nice, professional and enthusiastic, and treats Chinese people the same way. It's a pity that we didn't see leopards this time, but we saw wildebeest crossing the lake in December, which was a rare and beautiful scene. Highly recommended my guide Champion
3. An unexpected situation occurred. On the first day, we arrived at Ngorongoro from Kilimanjaro Airport, but the car broke down in the evening. The next morning, we couldn't connect the guide at the agreed time, and we were very anxious because we couldn't make international calls and couldn't leave messages. Fortunately, after waiting for half an hour, they came up with a solution. In the morning, they asked other local guides to take us to safari, and then they would pick us up after changing to a new car. I hope the company can pay more attention to the condition of the vehicle. The car we changed later was not as new as the one on the first day, but fortunately, there were no problems during the journey.
4. Overall, the trip was very satisfactory. Although some unexpected situations occurred, Serengeti Smile still solved the problem in a timely manner, because it's an emergency . So I still strongly recommend my sales and guide and Serengeti Smile.
US
Email Estrada | 35-50 years of age | Experience level: first safari
Memorable
We were initially skeptical about booking a private safari tour, but we’re so glad we went through with it! Our guide, Justin, was exceptional—attentive, accommodating, and happy to stop whenever we asked. The accommodations exceeded our expectations and added to the overall experience. It was a very satisfactory and memorable tour. If you decide to book, definitely request Justin as your guide!
Email Maria | 35-50 years of age | Experience level: first safari
My tour guide was outstanding-very interactive, experienced, and an excellent driver as well.
I highly recommend Safari Serengeti for anyone looking to experience the magic of Tanzania. The arrangements for tours and accommodations were excellent, ensuring a seamless and enjoyable journey. I truly loved my tour, and my guide was exceptional—he made sure I saw all the Big Five animals. This unforgettable experience will stay with me forever!
FR
Email Baohong | 20-35 years of age | Experience level: first safari
Professional, passionate, friendly, and hardworking!
We had an amazing seven days in Tanzania! The Serengetismile team was incredibly professional, from the initial sales process to our guide—everything was perfect! They were always prompt in responding to my messages and used their expertise to organize all aspects of our trip.
I would like to give a special thanks to our guide, Champion. He was exceptionally professional and hardworking. We saw all the animals we hoped to see in Tanzania, especially the Big Five. We encountered herds of lions, elephants, zebras, and wildebeests. Champion's keen eye and expertise allowed him to spot animals from far away and notify us. If given the chance, I would definitely choose him again as my guide for future trips.
Additionally, I want to express my gratitude to Erick, the salesperson I initially contacted. At the very beginning, he carefully planned our itinerary and helped us book both our guide and hotels. Erick was always responsive, even answering messages late at night in local time. On the last day, when we made a last-minute change to our schedule, he promptly rearranged everything for us.
In summary, I highly recommend Serengetismile for their outstanding professionalism. Everyone on the team is incredibly friendly and goes above and beyond to assist you. With them, you can let go of all your worries and simply immerse yourself in the awe and joy of wildlife, as they take care of everything for you.
JM
Email Cris | 20-35 years of age | Experience level: first safari
My tour operator Serengeti Smiles was Remarkable.
I am from Jamaica 🇯🇲, and Africa has always been on my bucket list of places to visit. After doing thorough research and considering customer feedback, I chose Serengeti Smiles as my tour company. I must say, my experience with them was exceptional. They are a truly professional and detail-oriented company. From planning to execution, everything was handled seamlessly.
My assigned tour guide was Champion. From our meeting point to our drop-off, he took excellent care of my friends and me. He was knowledgeable, explaining every detail along the way, and truly made the trip unforgettable. He is an incredible young man, and his dedication made this adventure even more special.