Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 22
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 23 Reviews
Damien   –  
Ireland IE
Visited: January 2025 Reviewed: Jan 11, 2025

Email Damien  |  20-35 years of age  |  Experience level: 2-5 safaris

Above and beyond
5/5

Stayed here for 4 nights in Santaniva hotel as I wanted to do the gorillas trek. Ivan helped me out a lot pretty much took care of everything. We even got to stop on the way to the gorillas to watch the sunrise between the mountains which is always a plus. They explained everything very well from the cost of the permit to where the money goes. Highly recommend going to Ivan if you are considering doing the gorillas trek

Martin   –  
Uganda UG
Visited: December 2024 Reviewed: Jan 10, 2025

Email Martin

Professional
5/5

Grateful to Santaviva for all their support, in proposing, following through and coordinating our trip. You made an effort to ensure that you found the most decent packages for the family, within the budget that we could afford. Thank you Ritah for coordinating and checking on us through it all

Irene   –  
Uganda UG
Visited: December 2024 Reviewed: Jan 10, 2025

Email Irene  |  35-50 years of age  |  Experience level: over 5 safaris

Efficient.
5/5

Thank you for making our trip efficient and memorable.I highly recommend you Rita and your team.Asante.

Joy & Emmanuel   –  
Réunion RE
Visited: December 2024 Reviewed: Dec 21, 2024

Email Joy & Emmanuel  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent people skills!
5/5

My partner and I enjoyed our 3 day gorilla trekking trip with Santaviva. Ivan, our tour guide has very impeccable people skills. He is warm, is a great communicator and is very reliable which made us feel at ease.
The tour was amazing! very thrilling adventure and worth every penny.
Thank you Ivan for your professionalism.
Our driver for the trip was amazing too!

Happy Holidays:)

Naadia   –  
United Kingdom UK
Visited: December 2024 Reviewed: Dec 16, 2024

Email Naadia

Detail orientated adventure with great memories to cherish
5/5

I wanted gorillas. Ever since I knew about Rwanda gorilla tours I wanted one. I asked for a quote and Ivan called me and informed me of the price difference between the Ugandan and Rwandan gorilla permit. So Uganda it was.

Ivan advised on the best airport to fly into (kigali), helped with my visa issue, and introduced me in his gentle way to his corner of Africa. I loved that our stopover in Kisoro was his family’s holiday home. Steeped in personal historical anecdotes was what I really wanted in a guide, he gave me an authentic taste of Uganda. Also he quickly got to know what I needed (assistance with walking / hiking, getting key shots for my travel photography) and applied it to each day.

I don’t normal self fund my travels so being on a budget away from work travels was such a wonderful eye opener. Every accommodation excelled in cleanliness, service including and especially Ivan’s own hotel.

In total we spent five days together; gorillas, lake bunyoni (please do two days here on your travels), batwa tour, lake kivu. I was saddened to leave Ivan when he dropped me off in kigali. He really does care about the delivery of his service and personalised my tour every step of the way.

Africa is not cheap (in comparison to say SE Asia, India etc) but Ivan made it as efficient as possible without losing my need for a personal tour. I can’t recommend enough.

Chung   –  
Taiwan TW
Visited: December 2024 Reviewed: Dec 5, 2024

Email Chung  |  35-50 years of age  |  Experience level: over 5 safaris

Amazing host and tour arrangement
5/5

I stayed at Motel Santaviva for 4 days and did Gorilla trekking. Ivan was an amazing and warm host. He provided helpful tourist information and transportation for me. The price of tour is also affordable since in am a solo traveler. The gorilla tour was really well arranged even I booked it just two days before. Thanks for Ivan. I really have had great time during gorilla trekking and my stay at Kisoro. Highly recommended if you are going to visit Uganda.

Benji   –  
United Kingdom UK
Visited: November 2024 Reviewed: Nov 23, 2024

Email Benji  |  20-35 years of age  |  Experience level: first safari

Great value and Great Service
5/5

Ivan at Santaviva did a great job organising things and the driver Moses was excellent. They helped me book Bwindi gorilla trekking at a very affordable price.

Karobwa   –  
Uganda UG
Visited: August 2024 Reviewed: Aug 24, 2024

Email Karobwa  |  35-50 years of age  |  Experience level: 2-5 safaris

Efficient and comfortable
5/5

Santaviva was absolutely amazing and exactly what we needed for our group. They communicated well, were punctual, and generally helpful. The activities organised ensured everyone in our diverse family group had so much fun - kids, adults alike. Our group included an elderly person and our host ensured she was always comfortable.

Emmanuel Rwabose   –  
Uganda UG
Visited: August 2024 Reviewed: Aug 20, 2024

Email Emmanuel Rwabose  |  35-50 years of age  |  Experience level: 2-5 safaris

Ivan was an absolutely fantastic host/guide and gave us an experience beyond our expectations,
4/5

Ivan's communication was great, timely and useful. His staff's service was both respectful and accommodating. The tour was absolutely fantastic, packing a wide variety of activities into a few short days without leaving us tired or overwhelmed. Great value for money.

Julian   –  
United Kingdom UK
Visited: June 2024 Reviewed: Jun 24, 2024

Email Julian  |  50-65 years of age  |  Experience level: 2-5 safaris

Amazingly helpful and welcoming
5/5

Originally booked a1 day gorilla trek with Santaviva through a well known website, but despite/because of the attraction of being able to cancel without charge up to two days before the trek, this doesn’t work. The local operator needs to secure and buy your gorilla pass in advance. So ended up cancelling and going back to organise the whole trip through Ian at Santabriva. This was a very good decision. Ivan is an excellent host, great communication and could not be more helpful. I highly recommend him.
The motel is clean and comfortable, the staff are kind and the food is great. I really enjoyed my stay (2 nights) and would recommend this to anyone not looking for 5* luxury gorilla trekking.
Kisoro is very conveniently placed to access South Bwindi and the morning drive into the mountains was spectacular.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 22
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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