A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $110 to $2,737 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Natascha | 35-50 years of age | Experience level: first safari
Good support and outstanding holidays
Its the second time that I planned a trip with Viatu and I can still recommend the agency.
Last year I went to Bali and the experience was excellent.
Due to the great support of our Bali Expert (Alisha) I had high expectations this time and was looking forward.
Last year the experience was brilliant, this year it was good. Reasons:
- I had a very nice call for the initial planning with the local expert and she promised to make a further appointment 6 weeks before the journey starts for talking about the detailed agenda. This unfortunately never happened and I missed a bit the effort and personal component in the end
- There were some things that could have been planned better (e.g immediately after the arrival and 11 hours flight, the recommendation of starting the journey with a hike is not the best idea imo.)
- In Bali we got a surprise by our local expert: a romantic sunset massage and have several times been asked, how our days have been. this time there was... Read more no surprise and until today I have never heard again from our contact person. A bit sad actually…
BUT- the service via what’s app was great and the Viatu team answered very quickly to our questions and supported us very well (e.g in booking a table in restaurants or in reserving a rental car spontaneously)
Overall it was a beautiful trip with great accommodations and activities and I will plan trips again with Viatu.
South Africa is beautiful, with super good food, clean water, amazing beaches, nature and animals. We will definitely come back to this outstanding country.
Super friendly people and a great value for money.
Reply from Viatu
Posted on Jan 27, 2025Thank you for sharing your detailed review! We’re delighted to hear that you had another overall positive experience planning your holidays with Viatu, and we appreciate your continued trust in us.
It’s wonderful to know that our team’s support through WhatsApp and assistance with last-minute bookings added to your trip, and that you enjoyed the accommodations, activities, and all that South Africa has to offer.
That said, we truly value your feedback regarding areas for improvement. We’re sorry to hear that some elements of personal attention and planning did not meet the high expectations set by your previous trip. We understand how important these details are in creating a special travel experience, and we’ll ensure to address this for future trips.
Thank you again for your recommendation, and we look forward to helping you plan your next unforgettable adventure! Safe travels until then!
CH
Email Maren Bartels | 20-35 years of age | Experience level: 2-5 safaris
Very uncomplicated!
Super nice team that organised our last minute honeymoon! It was great and all our wishes where included and taken care off. Thank you so so much!
Reply from Viatu
Posted on Jan 18, 2025Thank you for your kind words! We're so glad we could help make your last-minute honeymoon everything you hoped for. It was a pleasure to include all your wishes and ensure everything was taken care of for such a special trip. We're thrilled you had a wonderful experience!
Wishing you both a lifetime of happiness, and we hope to assist you with future adventures!
IT
Email Enzo | 50-65 years of age | Experience level: first safari
a super professional tour operator, attentive to the wishes and needs of its customers
Overall it was very interesting and easy to prepare our tour. Starting from the budget we had proposed, a package was put together for us that fully met our expectations, indeed I would say that it turned out to be superior to them. We were accompanied and guided at all times with competence and professionalism from the planning to the realization of the trip. We had no problems with the car rental (brand new and safe) or with the lodges that had all confirmed our reservation or even with the activities we had planned.
All the lodges were of good to excellent quality. Very good value for money. Thanks to Mardi, the Viatu representative, who was very quick to respond and solve our problems, we felt very well supported.
We spent 14 days relaxing and enjoying the beauty of Namibia, its people, its landscapes and its animals.
Reply from Viatu
Posted on Jan 18, 2025Thank you so much for your wonderful review! We are thrilled to hear that your experience with us exceeded your expectations and that the tour package we put together for you perfectly suited your needs. It’s fantastic to know that everything went smoothly, from the car rental to the lodges and planned activities.
We're especially happy that Mardi was able to provide prompt assistance and that you felt well-supported throughout your journey. Namibia truly is a breathtaking destination, and we're glad you had the chance to relax and enjoy its natural beauty, people, and wildlife.
We appreciate your trust in us, and we hope to assist you with your future adventures!
CH
Email Patric | 35-50 years of age | Experience level: first safari
Perfect tour prepared for us. Everything was exactly how we liked it.
Our tour through Namibia couldn’t be better organized! Viatu did a wonderful job. They know, what works out good for our family. We had a wonderful trip. Everything was perfect!
Reply from Viatu
Posted on Jan 12, 2025Thank you so much for your wonderful review! We’re thrilled to hear that your tour through Namibia was perfectly tailored to your family's preferences. At Viatu, we strive to create unforgettable experiences, and we’re so glad that everything exceeded your expectations. It was our pleasure to help plan your trip, and we’re delighted that you had such a memorable adventure. We hope to welcome you back on another amazing journey soon! Safe travels!
Very attentive and responsive.
Well organised and reliable. Made reservations and bookings much easier. Excellent communication.
Reply from Viatu
Posted on Jan 6, 2025Thank you so much for your kind words! We're thrilled to hear that you found our service attentive, well-organized, and reliable. Making your reservations and bookings easier is exactly what we aim for, and we're glad that our communication met your expectations. It was a pleasure assisting you, and we look forward to helping you again in the future!
NL
Email Bine | 20-35 years of age | Experience level: 2-5 safaris
Extremely kind, amazing experience
Everything was taken care off to perfection. At our last day of our travel experience, unfortunately our flight got cancelled. Luckily, we could easily change the return location of our car to save some time. Also, there was a hick-up during check-out at our hotel (some remaining fee which was to be paid). The colleagues at viatu were easily accessible and immediately solved the problem!
Reply from Viatu
Posted on Jan 3, 2025Thank you so much for your kind review! We're delighted to hear that you had an amazing experience and that everything was taken care of to perfection. We're sorry to hear about the last-minute challenges with your flight cancellation and hotel check-out, but we're glad our team was able to step in and resolve the issues swiftly.
We believe that travel should be stress-free, and we're so happy that we could make things easier for you, even in those unexpected moments. It was a pleasure assisting you, and we look forward to helping you plan more seamless and memorable adventures in the future!
Email Gift Banda | 35-50 years of age | Experience level: over 5 safaris
True Holiday and Adventure Experts
Our experience with Team Viatu was excellent!!
From the start, Simone made us believe that she could put up a memorable trip within the short period we gave her to prepare. And true to her word, Viatu discussed with us every detail of the proposed trip to the point of our approval.
You made us so comfortable with the plan and we couldn't wait to embark on our Namibian Adventure. The trip itinerary as designed by Viatu exceeded our expectations when we begun walking through it upon arrival and departure from Namibia.
Viatu was with us throughout our Namibian Adventure (through Rea) and on hand to receive any of our requests while on the trip. We are now onto another Viatu-propelled adventure into other territories.
Thank you Simone and team Viatu. This is just the beginning of our many adventures together.
Reply from Viatu
Posted on Jan 3, 2025Thank you so much for your wonderful review and for choosing Viatu to plan your Namibian adventure! We are absolutely thrilled to hear that Simone and our team were able to create a memorable trip for you, even with the tight timeline.
We always strive to involve our travelers in every step of the planning process to ensure everything is tailored to your preferences, so we're delighted to know the itinerary exceeded your expectations.
It's fantastic that Rea could assist you along the way and that you felt supported throughout your journey in Namibia. We are beyond excited to continue curating more adventures for you in the future!
SE
Email Sam | 35-50 years of age | Experience level: 2-5 safaris
Dedicated experts
I don't usually book anything through travel agencies. But for my Namibia trip I felt that I needed some local expertise for my tailor-made trip. I had spoken to 1-2 other agencies at first but didn't feel that they understood my needs at all or couldn't provide solutions that were accustomed to my specific needs. Then I found Viatu and Alexandra was amazing at giving me the type of insights I needed. I was very keen and willing to do a lot of self-driving each day in order to view as many spots as possible to do my photography. Everything went smoothly and all the accommodations were amazing. The TravelKey app was super helpful to keep track of the accommodations and where to head next.
Viatu feels like a modern travel agency I can highly recommend it!
Reply from Viatu
Posted on Dec 30, 2024Thank you so much for your kind words! We're thrilled to hear that Alexandra was able to provide the tailored expertise you needed for your Namibia trip. At Viatu, we strive to create customized experiences that fit our travelers’ specific needs, and we're glad you felt that in the planning of your photography-focused journey.
It’s great to know that everything went smoothly and that the accommodations met your expectations. We're also happy the TravelKey app was a helpful tool for you to stay organized throughout the trip. Your feedback means a lot to us, and we’re so glad we could be a part of your adventure. Looking forward to helping you plan future trips! Safe travels!
Email Philippa & Isaac | 20-35 years of age | Experience level: 2-5 safaris
Wonderful Namibian Experience
We had a wonderful experience through Viatu travelling across Namibia. We were able to travel with confidence and ease; we were able to show up to each location and have everything already sorted for us. We would not have been able to have the same experience and see all we did in our time in Namibia without the help of Viatu. Any time we were in contact it was prompt and helpful. Could not recommend this experience enough.
Reply from Viatu
Posted on Dec 23, 2024Thank you for sharing your wonderful experience with us! We're delighted to hear that your journey across Namibia was smooth, confident, and filled with amazing experiences. It’s fantastic that everything was well-prepared for you at each location, allowing you to focus on enjoying your trip. Our team takes pride in offering prompt and helpful service, and we're thrilled to know we contributed to making your time in Namibia special. We truly appreciate your recommendation and look forward to helping you plan more incredible adventures in the future! Safe travels!
NL
Email Peter Kreek | 50-65 years of age | Experience level: 2-5 safaris
Trustworthy
We were positively surprised by the quality of most of the lodges we stayed at during our 13 day trip through Namibia
Reply from Viatu
Posted on Dec 23, 2024Thank you so much for your review! We're thrilled to hear that you were pleasantly surprised by the quality of the lodges during your 13-day trip through Namibia. We take great pride in offering comfortable and trustworthy accommodations to enhance your travel experience. If you ever decide to explore more of Namibia or other destinations, we’d be happy to assist in making your journey just as memorable. Safe travels!