A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $104 to $2,605 per person per day (USD, excl. int'l flights)
Reviews
US
Email Brian | 50-65 years of age | Experience level: 2-5 safaris
Knowledgeable, friendly and responsive professionals dedicated to ensuring your holiday is perfect.
We just completed a once in a lifetime trip to the Namib desert and the Skeleton Coast! Viatu was knowledgeable, patient and forthcoming in what we should expect and helpful as we chose the trip that was right for our us. They continued to be responsive after the trip was booked. The camps we visited were beautiful and well run, the staff and guides were professional, knowledge and passionate about what they do. All transportation was reliable and on-time. This is a beautiful part of the world that needs to be seen to be truly appreciated. All of our expectations were exceeded! I highly recommend Viatu.
Reply from Viatu
Posted on Feb 20, 2025Thank you so much for your wonderful review! We're thrilled to hear that you had such an incredible trip to the Namib Desert and Skeleton Coast. It's our goal to make sure your travel experience is seamless from start to finish, and we're glad that our team could be part of making your adventure memorable. We appreciate your kind words about our professionalism and responsiveness, and it's great to know that the camps, guides, and transportation all exceeded your expectations. Thank you for recommending Viatu – we hope to help plan more extraordinary journeys for you in the future!
CA
Email KJ | 20-35 years of age | Experience level: 2-5 safaris
Exceptional Service – Seamless Namibia Adventure!
We had an incredible experience planning our Namibia trip with Viatu. From start to finish, everything was perfectly organized, allowing us to enjoy a stress-free adventure across the country.
They handled every detail, from booking our rental car for the entire trip to securing all our accommodations and activities. Their expertise and attention to detail ensured that our self-drive journey went off without a hitch—we didn’t encounter a single issue along the way!
The itinerary was well thought out, balancing adventure and comfort, and every lodge and activity was exactly what we were hoping for. Communication was smooth, and their local knowledge made all the difference in crafting a trip that was both seamless and unforgettable.
If you’re planning a trip to Namibia and want a hassle-free experience, I highly recommend Viatu!
Reply from Viatu
Posted on Feb 20, 2025Thank you for sharing your incredible experience with us! We're delighted to hear that your Namibia adventure went seamlessly and that you enjoyed a stress-free journey. It's fantastic to know that the itinerary, accommodations, and activities met your expectations and that our attention to detail helped make your self-drive experience smooth. We’re thrilled that our local expertise added value to your trip, and we’re grateful for your recommendation. It was a pleasure to plan this adventure with you, and we hope to assist with your next unforgettable journey!
DE
Email Theresia | 35-50 years of age | Experience level: first safari
A total recommendation!
We booked several parts of our round trip to the Western Cape and a Safari with Viatu. The whole booking process from providing suggestions to finalizing the reservation was smooth and quick. Our best accommodations and experiences were booked via Viatu. Everything exceeded our expectations and was just fantastic! The next time we will book the whole trip with Viatu. A total recommendation!
Reply from Viatu
Posted on Feb 20, 2025Thank you so much for your glowing review! We're thrilled to hear that the accommodations and experiences we booked for your Western Cape trip and safari exceeded your expectations. It's wonderful to know that the booking process was smooth and quick, and that you had such a fantastic time. We can’t wait to help you plan your next adventure and make the entire trip just as memorable. Your recommendation means the world to us!
CA
Email Paul | 20-35 years of age | Experience level: first safari
One of the best trips that i've been on!
Viatu was amazing in helping to plan my trip to South Africa. Mardi is very knowledgeable about the area that I was traveling to, and was able to answer all of my questions over multiple emails and calls. She was able to quickly plan the trip that I desired and was able to adjust as necessary as we went along.
The experiences that were planned were fantastic, and I met many great people and had great tour guides throughout. Communication was easily continued through Viatu concierge on WhatsApp. The only hiccup was not having my transfer driver arrive at the airport on my first day, where communication from the Viatu concierge could have been faster.
Overall would easily recommend to others as the overall value and experience of the trip that I had was incredible. Would use again when coming back to Africa.
Reply from Viatu
Posted on Feb 20, 2025Thank you for your kind words and for sharing your experience! We're so glad to hear that Mardi was able to help plan the perfect trip to South Africa for you and that the experiences, people, and tour guides made it an unforgettable journey. We appreciate your feedback regarding the transfer driver, and we’ll work on improving communication to ensure everything runs smoothly from start to finish.
It’s wonderful to know that despite the small hiccup, you had an incredible trip and found great value in the overall experience. We look forward to helping you plan your next adventure when you return to Africa!
DE
Email Natascha | 35-50 years of age | Experience level: first safari
Good support and outstanding holidays
Its the second time that I planned a trip with Viatu and I can still recommend the agency.
Last year I went to Bali and the experience was excellent.
Due to the great support of our Bali Expert (Alisha) I had high expectations this time and was looking forward.
Last year the experience was brilliant, this year it was good. Reasons:
- I had a very nice call for the initial planning with the local expert and she promised to make a further appointment 6 weeks before the journey starts for talking about the detailed agenda. This unfortunately never happened and I missed a bit the effort and personal component in the end
- There were some things that could have been planned better (e.g immediately after the arrival and 11 hours flight, the recommendation of starting the journey with a hike is not the best idea imo.)
- In Bali we got a surprise by our local expert: a romantic sunset massage and have several times been asked, how our days have been. this time there was no surprise and until today I have never heard again from our contact person. A bit sad actually…
BUT- the service via what’s app was great and the Viatu team answered very quickly to our questions and supported us very well (e.g in booking a table in restaurants or in reserving a rental car spontaneously)
Overall it was a beautiful trip with great accommodations and activities and I will plan trips again with Viatu.
South Africa is beautiful, with super good food, clean water, amazing beaches, nature and animals. We will definitely come back to this outstanding country.
Super friendly people and a great value for money.
Reply from Viatu
Posted on Jan 27, 2025Thank you for sharing your detailed review! We’re delighted to hear that you had another overall positive experience planning your holidays with Viatu, and we appreciate your continued trust in us.
It’s wonderful to know that our team’s support through WhatsApp and assistance with last-minute bookings added to your trip, and that you enjoyed the accommodations, activities, and all that South Africa has to offer.
That said, we truly value your feedback regarding areas for improvement. We’re sorry to hear that some elements of personal attention and planning did not meet the high expectations set by your previous trip. We understand how important these details are in creating a special travel experience, and we’ll ensure to address this for future trips.
Thank you again for your recommendation, and we look forward to helping you plan your next unforgettable adventure! Safe travels until then!
CH
Email Maren Bartels | 20-35 years of age | Experience level: 2-5 safaris
Very uncomplicated!
Super nice team that organised our last minute honeymoon! It was great and all our wishes where included and taken care off. Thank you so so much!
Reply from Viatu
Posted on Jan 18, 2025Thank you for your kind words! We're so glad we could help make your last-minute honeymoon everything you hoped for. It was a pleasure to include all your wishes and ensure everything was taken care of for such a special trip. We're thrilled you had a wonderful experience!
Wishing you both a lifetime of happiness, and we hope to assist you with future adventures!
IT
Email Enzo | 50-65 years of age | Experience level: first safari
a super professional tour operator, attentive to the wishes and needs of its customers
Overall it was very interesting and easy to prepare our tour. Starting from the budget we had proposed, a package was put together for us that fully met our expectations, indeed I would say that it turned out to be superior to them. We were accompanied and guided at all times with competence and professionalism from the planning to the realization of the trip. We had no problems with the car rental (brand new and safe) or with the lodges that had all confirmed our reservation or even with the activities we had planned.
All the lodges were of good to excellent quality. Very good value for money. Thanks to Mardi, the Viatu representative, who was very quick to respond and solve our problems, we felt very well supported.
We spent 14 days relaxing and enjoying the beauty of Namibia, its people, its landscapes and its animals.
Reply from Viatu
Posted on Jan 18, 2025Thank you so much for your wonderful review! We are thrilled to hear that your experience with us exceeded your expectations and that the tour package we put together for you perfectly suited your needs. It’s fantastic to know that everything went smoothly, from the car rental to the lodges and planned activities.
We're especially happy that Mardi was able to provide prompt assistance and that you felt well-supported throughout your journey. Namibia truly is a breathtaking destination, and we're glad you had the chance to relax and enjoy its natural beauty, people, and wildlife.
We appreciate your trust in us, and we hope to assist you with your future adventures!
CH
Email Patric | 35-50 years of age | Experience level: first safari
Perfect tour prepared for us. Everything was exactly how we liked it.
Our tour through Namibia couldn’t be better organized! Viatu did a wonderful job. They know, what works out good for our family. We had a wonderful trip. Everything was perfect!
Reply from Viatu
Posted on Jan 12, 2025Thank you so much for your wonderful review! We’re thrilled to hear that your tour through Namibia was perfectly tailored to your family's preferences. At Viatu, we strive to create unforgettable experiences, and we’re so glad that everything exceeded your expectations. It was our pleasure to help plan your trip, and we’re delighted that you had such a memorable adventure. We hope to welcome you back on another amazing journey soon! Safe travels!
Very attentive and responsive.
Well organised and reliable. Made reservations and bookings much easier. Excellent communication.
Reply from Viatu
Posted on Jan 6, 2025Thank you so much for your kind words! We're thrilled to hear that you found our service attentive, well-organized, and reliable. Making your reservations and bookings easier is exactly what we aim for, and we're glad that our communication met your expectations. It was a pleasure assisting you, and we look forward to helping you again in the future!
NL
Email Bine | 20-35 years of age | Experience level: 2-5 safaris
Extremely kind, amazing experience
Everything was taken care off to perfection. At our last day of our travel experience, unfortunately our flight got cancelled. Luckily, we could easily change the return location of our car to save some time. Also, there was a hick-up during check-out at our hotel (some remaining fee which was to be paid). The colleagues at viatu were easily accessible and immediately solved the problem!
Reply from Viatu
Posted on Jan 3, 2025Thank you so much for your kind review! We're delighted to hear that you had an amazing experience and that everything was taken care of to perfection. We're sorry to hear about the last-minute challenges with your flight cancellation and hotel check-out, but we're glad our team was able to step in and resolve the issues swiftly.
We believe that travel should be stress-free, and we're so happy that we could make things easier for you, even in those unexpected moments. It was a pleasure assisting you, and we look forward to helping you plan more seamless and memorable adventures in the future!