Going Extra Miles Just For You
Extra Miles Unique Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KATO, AMREF, AMADEUS & TOP TRAVEL TRIP
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $825 per person per day (USD, excl. int'l flights)
Reviews
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Email Jennj | 35-50 years of age | Experience level: first safari
Professional and Kind
I recently completed a safari expedition with Simon. The whole experience was amazing wonderful. Simon picked our group up in Nairobi and transported us to our Maasai Mara lodging. First day there we completed an afternoon safari where we saw lions, zebras, giraffes and many more. We stayed several days there with many drives. He always made sure we got the best views. He also, took us back to Nairobi. Traffic is definitely different here than the US and he navigated it safely and well. I would encourage anyone to book through Extra Miles. We were taken care of the whole time. Thanks for an amazing adventure.
IT
Email Andrea | 50-65 years of age | Experience level: first safari
Complete vacation program
They took care of every activity/displacement, no problems. Excellent safari guide.
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Email Mary | 35-50 years of age | Experience level: first safari
A perfectly organized safari with great communication and an amazing experience!
We used extra miles unique adventures to organize two tours during our four weeks in Kenya.
The first was a one day safari in Nairobi national park with visits to the Sheldrick Elephant Orphanage and the giraffe center. This was AMAZING! The driver picked us up at our VRBO promptly and we toured Nairobi national park until it was time to be at the elephant orphanedge. The excursion included lunch at Carnivore and then we went to the giraffe center. The driver was friendly and informative and a very safe driver in the crazy Nairobi traffic.
We also booked a 4 day 3 night safari in Maasai Mara. Extra miles unique provided several options for lodging and we choose zebra plains Mara camp. The accommodations were clean, the food was good, location was safe and close to the park! Our driver picked us up on time each morning and focused on what we wanted to see. He was patient and diligent to ensure our vehicle had a good view of the animals if there were many in the area. We saw all of the big 5 and so much more!
I will use this company again next time I’m in Kenya hopefully to see Ambosseli or Tsavo!!
QA
Email David Deighton | 35-50 years of age | Experience level: 2-5 safaris
Excellent and friendly service from end to end. Highly recommend.
We booked a family trip to Amboseli and Masai Mara with Extra Miles Unique Adventures in February 2025. They happily put together a unique package that accommodated our requests, enabling us to build an itinerary which met our personal needs. The service was very friendly throughout, with Wanja meeting us personally at the beginning and end of our stay, alongside being on the end of the phone before arrival and throughout our trip to answer questions. Fred and Daniel were truly excellent tour guides, being both professional and greeting us every day with enthusiastic smiles and happily entertaining our children throughout our day trips. Everything ran extremely smoothly and we left full of happy memories and feeling as if we have made new friends with all the Extra Miles staff. Highly recommend!
CN
Email chen | 20-35 years of age | Experience level: first safari
Poor work ability and careless attitude
I had an unsatisfactory experience with this travel agency. The tour guide, Eric, did not meet our expectations, as he struggled to spot wildlife and seemed eager to end the safari early. Despite tipping $10 per person per day, he also requested additional tips for transportation.
The hotels arranged by the agency did not match the promised quality, with high room rates but average accommodations. We also had concerns about possible duplicate charges and requested invoices for clarification, but the agency did not provide them. Additionally, we were asked to pay a deposit to secure a room, but after payment, the hotel was changed, and the response from the agency felt dismissive.
Reply from Extra Miles Unique Adventures
Posted on Feb 12, 2025Thank you for sharing your feedback. We are very sorry that your experience did not fully meet your expectations. We take your concerns seriously and would like to address them.
About the Safari Experience
We understand that wildlife viewing was not as expected due to weather conditions. During the rainy season, spotting animals can be challenging. However, this is why we conduct game drives—venturing into different areas of the park in search of wildlife. While we strive to maximize sightings, wildlife is unpredictable, and luck also plays a role in what we see. Our guides always do their best to provide the most rewarding experience possible.
About Tipping and Additional Requests
Tipping is not included in the safari cost, but we generally recommend a standard amount per person per day. However, tipping is completely optional and should be based on service quality and client willingness.
About the Hotels
We initially recommended high-quality accommodations. However, adjustments were made based on budget preferences. Some accommodations were booked directly by you to manage costs. All changes were discussed, as per the records of our communications.
We always provide cost breakdowns for transparency. We also share service confirmations for all accommodations booked through us. However, some properties provide check-in references rather than detailed invoices. Due to contractual agreements, we do not share invoices between us and service providers, but the provided confirmations guarantee all bookings were secured.
About Hotel Changes
We apologize for any last-minute changes in accommodation. During peak seasons (this time in South Serengeti (Ndutu region) is peak season due to calving on the wildebeest), availability can change quickly, and some properties became fully booked. We communicated this immediately and worked to find suitable alternatives. In the end, some accommodations were booked on your side, and we adjusted the final payment accordingly.
Our Commitment to Improvement
We continuously work to improve our services and ensure a seamless experience for our clients. We encourage early bookings, especially during busy seasons, to secure preferred accommodations.
We regret any inconvenience and appreciate your feedback. Our goal is to provide the best safari experience, as reflected in our many positive reviews. We hope for the opportunity to serve you better in the future.
CN
Email Yulia | 20-35 years of age | Experience level: first safari
Safari
Reliable agency,but hope the guide can be more experienced and contact more with customers.
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Email Brian | 35-50 years of age | Experience level: first safari
Great experience in Kenya!
Had a great visit to Kenya and saw many great sites and animals on a 7-day tour of Amboseli, Maasai Mara, Lake Nakuru, and Lake Naivasha. Maurice did a great job of finding the animals and made the entire trip an easy and enjoyable experience. Joseph answered all questions timely and professionally. All accommodations were comfortable and the food was excellent. Note to tall passengers: you may want to get in a Land Cruiser or larger vehicle, as I found the van to be a bit cramped and had to slouch to see the animals and hit my head on the roof several times. This in no way detracts from the excellent experience and service that Extra Miles’ provides. 10/10 would recommend.
CN
Email Pei | 35-50 years of age | Experience level: first safari
Joseph, the sales manager, is great.He can help us arrange all the trips.
When we flew from Amboseli to Masai Mara,We left our suitcases in the office.The travel agency helped us solve the problems in time.
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Email Amy | 35-50 years of age | Experience level: first safari
Very accommodating, made sure we were safe and well taken care of
Wonderful experience, we saw all the animals on our list. The places we stayed were very nice and food was great. Highly recommend.
PL
Email Dominika Ptak | 20-35 years of age | Experience level: 2-5 safaris
Very great. Quick responses. Jacquilne and Joseph
this travel agency is a very good choice. contact with the company was excellent. quick replies at any time of the day. They advised not only on choosing the trip, but also took care of us during our entire stay in Kenya. driver Simon deserves huge applause. after 10 years of working as a safari driver, he is still delighted with the sight of animals. you can see that he loves his job. he showed us the Masai Mara National Park in a perfect way