Reviews

Sort By: Date Most Helpful Rating 61-70 of 81 Reviews
Ramya   –  
India IN
Visited: December 2023 Reviewed: Jan 1, 2024

Email Ramya  |  20-35 years of age  |  Experience level: first safari

Excellent - everything delivered as promised
5/5

I and my parents booked with them safari to Masai Mara and lake Nakuru.
Morris was very responsive since the booking date. He provided a detailed itinerary and the trip went exactly so.

Our guide Saruni was very helpful too and he was always on time.

Excellent thank you!

Luana   –  
France FR
Visited: November 2023 Reviewed: Dec 18, 2023

Email Luana  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience !
5/5

Balu travel was quick to send me a quote and to organise my safari. I was so pleased with my experience : the guide was perfect and very motivated, the lodge Emayian was beautiful, the food was amazing. Everything went perfectly and I couldn't recommend this more !

Karen   –  
Trinidad and Tobago TT
Visited: December 2023 Reviewed: Dec 15, 2023

Email Karen  |  35-50 years of age  |  Experience level: first safari

The BEST Tour Guide Ever!!!
5/5

We visited Kenya for my birthday in December 2023, Balu was our Tour Operator of choice and boy did we make the best decision.
Our guide Macharia was patient and took every opportunity to provide info on the wildlife but more importantly Kenya.
Not only is he knowledgeable but also funny, we couldn't have asked for a better guide.

G.W.   –  
Australia AU
Visited: November 2023 Reviewed: Dec 7, 2023

Email G.W.  |  50-65 years of age  |  Experience level: 2-5 safaris

Business Owner genuinely cares about your experiences.
5/5

All in all the tour was wonderful, thank you. With Balu's help I achieved my dream of seeing animals in front of kilimanjaro, and I had an awesome time. I got beautiful clear views, saw many animals, had great fun, and it was exciting and beautiful.
I really appreciated how often the business owner/manager Morris checked in to check if things were going well, it made me feel like he genuinely cared about making it a great experience. And Morris the driver took genuine pleasure in finding animals, views, and experiences to enhance my experience. I realise from reading other reviews and talking to people who had other companies that the personal efforts of the two Morrises is not necessarily the norm, so I am grateful and I warmly recommend balu

Tip: Keep in mind that subcontractor drivers are the norm for Kenyan Safaris, so whichever tour company you go with, your driver/guide will likely be an independent contractor drawn from the same common pool of drivers as if you had gone with another company. So the key is maintaining contact with the actual business owner. If there is anything that you feel is not quite right, have respectful conversations with your driver asking them what you would like, and if this doesn't work then just respectfully let the owner know what you want/need.
The good ones, like Balu, will do this for you anyway, rather than just take your money and become invisible like some other operators.

Morris from Balu stayed in contact, and with his help Morris the driver made it a wonderful experience. Also in multiple ways Morris the driver showed great kindness and generosity beyond his professional responsibilities.

There were a few occasions over the three days wherein I felt things were not quite right, but as I described above both Morrises were open to conversation and adjustments accordingly on each of these occasions.

I thoroughly and warmly recommend Balu.

Akshata   –  
India IN
Visited: October 2023 Reviewed: Nov 3, 2023

Email Akshata

Great service provider for Safaris
4/5

I did the Masai Mara safari for 2 nights 3 days with my husband and my 2 year old.
Morris from Balu Travels was coordinating with me. He was very prompt in responding to my questions.
Everything from pick up to drop off was well coordinated. The quotation had everything listed out in detail which was very helpful.
Would recommend them to anyone specially those travelling with toddlers.

Axel   –  
Germany DE
Visited: November 2023 Reviewed: Nov 2, 2023

35-50 years of age  |  Experience level: first safari

Morris was very accommodating, organized and always there for us.
5/5

Morris put together the right offer for us and was very helpful with any additional requests. The choice of driver Charles was perfect. During the safari, he found the right places to get close to the animals without being disturbed by others. Charles was always in a good mood without being pushy. Thank you Charles!

Carlos   –  
Mexico MX
Visited: October 2023 Reviewed: Nov 2, 2023

Email Carlos  |  20-35 years of age  |  Experience level: first safari

Everything perfectly organized with high quality standards
5/5

If you’re looking to do a safari all included with premium hotels, tasty food and secure transportation as well as a confident and experienced guide/driver, Balu is the best option. Since we got in touch for the first time with Morris, he provided to us clearly information about the safari, he seemed very committed with all planing. On the other hand, our guide/driver, Jeremy, was very kind and he made sure that we sought the most species in our game drive safari.

Polina   –  
Russia RU
Visited: October 2023 Reviewed: Oct 24, 2023

Email Polina  |  35-50 years of age  |  Experience level: first safari

Responsible, frindle, always on contact, do everything u will be comfortable
5/5

The safari was great! I found Balu on TripAdvisor and contact by mail. The manager was very friendly and patient with us, our tour to Kenia was canceled 3 times and Balu moved our safari 3 times forward and was waiting for us. always answered all the questions and made contact. When we finally got to Nairobi, at the 1st day of Safari manager suggest us more convenient place to pick up, it was great! On the way back drive also brought us the same place, it was near the app we leave. Drive was very good, we got to Masai Mara for 4,5 hours with 2 stops, it was very fast and safety. And at the same day we had a drive to Masai Mara, the driver made stops at every single animal we saw, do his maximum to find lions, answered all the questions about Masai living and wild life, it was great experience, on next day we had a full drive to Masai Mara with lunch under the tree in Savana, it was so lovely near u could see animals seat on the ground and eat and at the evening trip to Masai Mara village, it was kind of interesting, but it seems comrecial

Vajra   –  
India IN
Visited: October 2023 Reviewed: Oct 24, 2023

Email Vajra  |  under20 years of age  |  Experience level: first safari

The trip was worth every penny .
5/5

We went for 3 days to the masai Mara safari and they were the best 3 days ever. We were picked up and dropped from nairobi and even our specific camps for the safari. The people are very amiable and the experience itself was extremely hospitable. The journey as well as the destination was amazing.

Mariyam   –  
France FR
Visited: October 2023 Reviewed: Oct 19, 2023

Email Mariyam  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable, very good driver with great experience and great hotel
5/5

Balu travel was really reactive, reassuring and available to help us in the process of booking a safari (it can be quite impressive with the amount of different option available). We were'nt so sure at the beginning because it did'nt have a lot of reviews here on this platform but we decided after a call with them to trust them and we did'nt regret. Also very good point, they are flexible on the choice of hotel, you just need to see with them according to the standards you are looking for.
We had the best driver who knew so much of the park animals and good spots, and even history. The hotel was nice, good food, good rooms, and the road trip went really well. My friends and I had a wonderful time and I would definetely rebook with them for another trip.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 77
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 2
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