RESERVATIONS
A deposits of 40% is required at the time of booking and the balance before the tour begins. Deposits can be paid through swift wire transfers from your bank to ours. Details for transfer are provided when you are ready to confirm your booking.
CANCELLATION
Any monies paid will be refunded less the cost of cancellation fees levied by hotels, food purchases and any other relevant expenses.
TRANSPORTATION
Cars, minibuses, land rovers, coaches or trucks will be provided depending on the route and the number of participants. The right is reserved to employ the services of sub-contractors. English speaking drivers/guides are provided.
ACCOMODATION
Based on two persons sharing a double room/tent. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels/lodges are named as an indication of category and rooms can be reserved at similar hotels/lodges.
ALTERATION OF TOURS
The company reserves the right to alter the arrangement or cancel the operation of a scheduled tour should conditions so necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.
VIAS & PASSPORT
A valid passport is required for all foreigners entering Kenya, Tanzania and Uganda. Visa requirements vary according too country of origin. Most nationality however, require visa to enter Kenya, Tanzania and Uganda. We advise that you check with the nearest Consulate of Kenya, Tanzania or Uganda, if traveling to the respective country. Visa can be processed at the airports upon arrival but this can be very slow. We therefore advise clients to purchase them from their countries of origin before traveling.
CURRENCY
Kenyan currency is based on the decimal system. The unit of currency is the Shilling divided into 100 cents. Visitors are advised to check currency exchange rates regularly. Banks give slightly better rates of exchange than hotels. It is a serious offense to deface or knowingly damage Kenyan currency. Visitors are strongly advised to avoid street dealers and to transact all currency dealings through official dealers.
BANKING
Nairobi, Mombasa and most other principal centers in Kenya have banks with Bureau de Change. Banking hours are from 8 a.m. to 4 p.m. Monday to Friday, though some open between 9 a.m. and 11 a.m. on Saturdays . Banks at Jomo Kenyatta and Moi International Airports operate a 24-hour service.
LIABILITY
The company and its agents act only as agents for the passenger in all matters relating to hotels/lodge accomodation, tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner. The company's liability to passengers carried in its own vehicles is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the actions arise. The company reserves the right to employ sub-contractors for all or part of the services.
INSURANCE
All expeditions involve an element risk and at times can be of a hazardous nature. Expedition members must accept this risk; we are not liable for any loss, damage, injury, expense, delay or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature, which is outside our control. All participants are advised to take out an insurance policy to cover personal accident and medical expenses. We can facilitate this at a low cost.
