Booking & Payment Terms
Your booking request has to be made in writing and a 50% deposit is required. The remaining 50% has to be remitted at least 4 Weeks prior to safari commencement. Any booking made within 60 days prior to clients arrival, full payments is required to confirm the booking.
All prices are quoted in U.S. dollars and must be paid in U.S. dollars cash and wire transfer.
Cancellation and Refund Policy.
Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Cancellation fee. Any cancellation of a reservation must be in writing, and shall only be effective upon its receipt and acknowledgment.
The following cancellation fee will be subject to cancelled bookings:
More than 60 days prior to arrival date: 30%
60 days to 30 days prior to arrival: 50%
29 - 48 Hours days prior to arrival: We refund park fees only
No show: 100%
No refund will be given to the following:
Itinerary Amended After Departure
There will be no refunds from Balletto African Adventure for any unused portions of the tour.
Lost Travel Time or Substitution of Facilities.
No tour refund is available should you fail to join a tour or join it after departure or leave it prior to its completion.
We strongly recommend that you secure trip and cancellation insurance.
Tour Leader:
1 bonafide tour leader after every 15 paying clients up to a maximum of 4 – will get free accommodation in half twin (i.e. sharing room). If staying in single, single room supplement will be charged accordingly. The tour leader is free only on accommodation, but other extras i.e. flights and all optional services are charged accordingly.
Drinks:
These are not included in our costs unless where stated.
Baggage:
Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance for guests is strongly recommended.
Shopping Trips:
Driver/Guides will only stop at the shops/curios stall, which are recommended by Balletto African Adventure. We provide escort at no extra cost to accompany guests on shopping trips so as to help with recommendation and save.
Liability
Balletto African Adventure acts as agent for hotels, transportation services and facilities provided by other parties, firms or corporations and cannot be held responsible for delays, loss, damage, injury or accident, change of itineraries which may occur through the negligence of any individual or company entrusted with such service. The rates quoted are subject to change without prior warning or should there be any increases in park fees, fuel, or VAT, third party services or any other circumstances beyond our control in the countries featured in this quote/booking.
Balletto African Adventure cannot be held responsible should airlines discontinue flights on certain routing or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary we will require you accordingly.
All rates are quoted without Easter, Christmas and New Year supplements. Please check on this when booking the safari.
Force Majeure:
The company cannot accept any liability or pay any compensation in respect to delays or lack of performance affected by ‘force majeure’. Force Majeure means any event which the Company has no control over and even in circumstances where all due care was taken the event could not have been avoided or foreseen. This includes events such as war, or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside the Company’s control.
Insurance:
You are strongly advised to take out adequate insurance against all risks for an adequate sum. The company does not undertake to provide medical care (except to call in the flying doctors transfer service in Kenya and Tanzania) and the company does not accept liability for any inadequate care provided.
Law:
The company’s contract will be governed by and constructed in accordance with the law of Tanzania. Accordingly each party irrevocably submits to the jurisdiction of the Tanzania courts to settle any dispute or matter arising under this contract.
