Bongo International Travel
Payment and cancellation procedure
PAYMENT PROCEDURE
50 % deposit at confirmation of booking
Balance: Cash upon arrival prior to beginning of the services
Our Bank details:
USD TRANSFERS
Account name: Bongo International Travel Company Limited
Bank Name: Cooperative Bank of Kenya
Account No: 02120532884400
Swift Code: KCOOKENA
Bank & Branch code: 11035
Bank Branch: Stima Plaza
Bank address: 48231 - 00100 Nairobi
Bank city: Nairobi, Kenya
Intermediate bank: Direct
Note: All bank charges should be paid by the sender
CANCELLATION POLICY:
For any cancellations or no-show, the following cancellation policy shall apply.
From booking time to 40 days prior: 30% of the tour cost
39-20 days prior: 50% of the tour cost
19-7 days prior: 75% of the tour cost.
6 days or less: 100 % of the tour cost.
Any intention to cancel a booked tour, we must receive information in writing and the company shall apply cancellation policies as applicable.
It should be understood that during certain period of travel (PEAK times) we may not adhere to cancellation policies as stipulated above due to making advance FULL payments to various hotels and lodges and as such cancellation during this time is 100%.
There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason whatsoever. Amendments made to the itinerary once paid for may result in additional costs.
