Responsive and efficient.
We booked the MasaiMara-Lake Nakuru-Lake Naivasha safari with Axis. The trip was excellent. The office coordinator and the tour guide, both were polite and adept.
Friendly, good value and good communication.
I thought Axis Africa were good communicators via email and WhatsApp before and during the trip. The accommodations were comfortable including for our elderly grandparent. Everyone went out of their way helping her. The game drives were nice and long and we saw tons of animals. The driver knew the best spots around the park. He usually did not say more than just the animal name, so sometimes I wis ... Read moreh he would explain more, although he did when asked. The Maasai village visit was worth it, it was fascinating, just be prepared because it is also a vehicle for selling souvenirs. The 3 day safari involves a lot of time in the car (6 hours to and from the Park, and 10 hour game drives) so be prepared for that as well. Grandma left happy.
They provided the best guide king Julius
If the review was about our guide only I'd give 10 stars.
Julius was absolutely superb , kind, funny, knowledgeable, and got us so respectfully close to get us those picture perfect moments we dreamt of . Julius was considerate with each different member of the group and catered for every bodies needs constantly with a smile and a sense of humour.
Axis themselves were well priced , their ... Read moreaccommodation choices were superb we stayed at the Sopa lodges and they are nothing short of perfect ( we even got engaged in one )
My only negative is that their communication styles need to be improved , and their logistics of where guests are staying need to be considered more .
However Julius made our trip into a dream come true .
Thank you Julius .
Very friendly and knowledgeable
Had a great time. Joel was very helpful and friendly. He gave us lots of information. Would definitely recommend
Customer friendly
We went on $360 per person experience for a 3D/2N trip to Masai Mara.
A huge shout out to Ms.Monica who handled every tiny query of ours with much patience.Her approach was precisely the reason we went ahead with Axis Africa.
Our stay was super comfortable but with a few issues such as the leaking toilet floor which eventually got sorted out to a certain extent.
The local food was great.
Our d ... Read moreriver Saddam was very courteous and respectful.
Our trip to the Masai village was the highlight for our daughter as she loved interacting with the locals.
A patient, understanding, and friendly tour operator
The game drive and accommodations were excellent. As a solo traveler, I was nervous at first but the group I joined and the tour operator were all very friendly. We were able to see plenty of different animals, and some of them even got close to the vehicle! It was such a good experience, and we had a great tour operator. J would recommend 10/10
3 day safari tour
Our tour guide, Jack, is very nice, patient, professional, and knowledgeable of local flora and fauna. We learnt a lot from Jack. He knows almost all kinds of birds, trees and animals we found on the way. We feel very safe and enjoyable during 3 day safari tour. He knows exactly where and when to find animals and always have best spots for us to watch the wildlife.
Highly recommend Jack and t ... Read morehe Axis Africa Safaris tour company. Definitely will book another tour with Jack and the company next time.
Sent from my iPhone
It is wonderful trip with excellent services!
I love this trip so much! Our Tourguide, Jack is very professional, nice, friendly, informative, patient, and passionate for his job!!! He answered to all our Qs about everything, such as animals, plants, culture, traditional, and local people in detail. He is always to find a good spot/position/angle of the best view of all animals. We could watch almost of all animals here that is fantastic! Pl ... Read moreus, he is also careful and safe driver! Thanks so much to Axis Africa Safaris and Jack to make my trip!
Friendly and responsible operator
Friendly tour organizer. They do their job well. We are satisfied with their service
Very lovely safari trip
Intent on a three day (two nights) trip to Maasai Mara, accommodated at Mara Chui resort.
The communication prior the trip was excellent. I received a quote in less than a day and all my questions were answered promptly via WhatsApp.
The tour itself was very nice thanks to our guide Kelvin. We saw four of the big five and Kelvin could answer all our questions.
Improvements could be made rega ... Read morerding the safety of the vehicles. Seat belts in the safari vehicle were not working but more concerning was the car that took me to the airport after the safari. In the end, I arrived safely but it made me quite nervous during the ride to the airport.
Other than that, I can fully recommend axis safari!