We travelled from the UK so distant organisation is always stressful but the team was in touch with us and replied emails quickly and provided all the information in advance.
We had to pay a deposit in advance via the bank link they provided - that was safe. The rest we paid in cash upon arrival.
Guide and driver were always on time and very friendly.
The car could be newer but nothing to com ... Read moreplain about really.
We got the first choice of hotels and glamping which was nice.
We are really grateful to James, our guide, who was really helpful and made sure we saw all the animals (even though sometimes that meant we had to wake up at 6am).
We loved our experience. Our guide (Robert) did everything possible to ensure that we saw as many animals as possible, which was the case. He also answered all of our questions regarding flora ans fauna, and was very patient and kind with us, making sure we were always happy. Would totally recommend! Thanks again Robert!
Everything was outstanding, we enjoyed every moment. Soloman our tour guide was amazing with lots of information about all the animals. He also went out his way to try to find animals we were keen on. All the staff at the camp were very friendly and helpful. Overall a brilliant experience.
Communication was made quickly and clearly via Whatsapp. The were no hidden fees or payment. Everything was as we were promised to be.
We were picked up by a taxi to and taken to the meeting point. We paid cash to the driver. We were a group of 3 persons. There were other 3 persons with us, but as the van is for 8 persons, the capacity was good and everyone had an empty seat next to.
Our guide w ... Read moreas Albert. Drove carefully and safely. Told as about animals, we have seen all animals we wanted (even leopard which is rare to see).
We had a small issue with a van but in a few minutes we were moved to a differerent van so no trouble at all.
The accomodation was clean. Food was simple but good.
We got we we have paid for, there were no suprises and we were very satisfied with our trip. I can highly recommend Axis.
The online communications with Axis Africa was amazing. Lennox answered always fast and clear. But the reality afterwards wasn't that good.
I paid for a upgrade and I stay in a low category camp in Masai Mara. Also I was said I will be in the Sopa Naivasha. In from of the lodge I was said then that I was "upgraded" to another lodge. I wasn't. The Naivasha Lodge was worst than the lodge I had pai ... Read mored for. It was a disappointment.
Then, Robert the driver made us leave the last day from Amboseli before time, only because he wanted to go to " no man's land", in the Tanzania-Kenya border to buy grain. Quite a surreal experience! I guess this kind of things happen a lot in safaris, but it was quite surprising for me.
The Safari with Evans (our driver and guide) was flawless. He was punctual, knowledgable and more than happy to answer any questions (of which he received many!) he was so personable and approachable throughout. He was very flexible and relaxed throughout the whole trip. The whole experience was so well-organised from start to finish! I would recommend this company to anyone.
I Had the perfect experience with Axis Africa Safaris. The safari itself was better than I expected and all accommodations were great. Good customer service and drivers/guides, made safari an unforgettable. I definitely recommend Axis Africa Safaris and I would choose them again if I go back to Kenya.
We did a 4 day safari tour in Masai Mara and Lake Nakuru with Richard as our tour guide. Everything about the tour was fantastic and we had an amazing time. It was extremely well organised and Richard, and the company, were very attentive to our needs. Would highly recommend!
We had a great experience with Axis Africa. Everything ran very smoothly - pick-up, meals, accommodation and the safari itself. Our guide, Richie, was wonderful. He made sure we saw as many animals as possible whilst keeping us very safe and obviously knows the Masai Mara like the back of his hand. Would recommend.
We booked the safari tour from Tunisia, and we got in touch with Axis Agency via what's up and arranged everything. The tour was much better than we expected, our tour guide Evans was very helpful and friendly, he did his best to make sure we get to see the big five in Masai Mara .
The hotels were clean and comfortable, everything we needed was available.