Terms & Conditions of Bluerange Connect Limited
Terms & Conditions
Agreement
•Please read these conditions carefully. We want you to be satisfied with your stay/tour. On signing this form or by paying a deposit you will have warranted that you have read and accepted these conditions both on your behalf and all persons named on the booking/ travelling with you. It is essential and a condition of our contract that you also carefully and thoroughly read and abide by all information we provide you with at any stage for your own safety and security. This information also forms part of our contract where it relates to your confirmed tour arrangements.
Payment Policy
•A 30% deposit of the full Tour price is required at the time of booking. The balance is due upon arrival in Kenya. If the reservation is made within 20 days of departure the whole amount must be paid at the time of confirmation. Payment can be made in Cash, mobile money transfer, bank transfer, paypal and pesapal.
Cancellation Policy
•If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to treat your booking as cancelled by you with effect from the date we reasonably so treat it. In this case, cancellation charges will be payable. All cancellations must be received in writing.
•Reservations that are cancelled, reduced in length of stay or reduced in number of occupancy are subject to cancellation and no-show fees.
Following is the scale for cancellation charges:
•0% if cancelled between 90 to 35 days prior to arrival
•0% if cancelled between 30 to 15 days prior to arrival
•100% if cancelled 14 days to 24hours prior to arrival
Itinerary Changes
•Although every effort is made to adhere to schedules, it should be noted that the Field guides/tour operators of BLUERANGE CONNECT LIMITED may be obliged to occasionally change routes on safaris as dictated by changing conditions. Such conditions may be brought about by road conditions, diversions, weather conditions, traffic, etc. BLUERANGE CONNECT LIMITED will communicate with you for such itinerary or accommodation changes
•The facilities, local prices and amenities mentioned are shown in good faith as generally being available. Should local prices vary, or facilities not be available at certain times as a result of weather conditions, lack of support etc. BLUERANGE CONNECT LIMITED cannot be held responsible.
Alterations to tours
•The right is reserved to change any route or arrangements should conditions necessitate to offer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.
Insurance
•You must insure against your own cancellation and for medical and personal accident (including local and international repatriation) and all other usual travel risks.
Force Majeure
•Except where otherwise expressly stated in these conditions, BLUERANGE CONNECT LIMITED cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these conditions, "force majeure" means any event which BLUERANGE CONNECT LIMITED or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
i) the act(s) or omission(s) of the person(s) affected or any member(s) of their party; or,
ii) the act(s) or omission(s) of a third party not connected with the provision of your stay which we could have predicted or avoided; or,
iii) force majeure
•In addition, we will not be responsible for any losses, expenses, costs or other sum you suffer which relate to any business activity. Please note, we cannot accept responsibility for any services which do not form part of our agreement. This includes, for example, any additional services or facilities which any supplier or agent agrees to provide for you where the services or facilities are not advertised or referred to by us in our literature and we have not agreed to provide or arrange them.
Wild Animals and other hazards
•Please be aware that your Safari will take you to remote areas and may bring you into close contact with wild animals and other hazards, natural and man-made. BLUERANGE CONNECT LIMITED cannot be held responsible in the unlikely event that an attack takes place or you encounter any other hazard. It is the responsibility of the visitor to ensure their own safety. Medical assistance may be difficult to obtain / a considerable distance away and may be limited when reached. You must carry and abide by all information we provide you with in relation to your holiday arrangements at all times as this is crucial for your own safety and security.
Health
•Participation in adventure travel requires that you be in generally good health. All visitors must understand that while a high level of fitness is not required, a measure of physical activity is involved in such tours. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us before departure. If your tour includes travel to a malaria zone anti-malarial precautions should be taken and this is the sole responsibility of the student/visitor. You should consult your doctor or pharmacist for up-to-date requirements and professional recommendations.
Passports and Visas
•The onus is upon the visitor to ensure that their passports and visas are valid for the country they plan to visit. BLUERANGE CONNECT LIMITED cannot be liable for any visas and/or passports that are invalid or not held by the visitor, nor for the costs of obtaining any passports and visas. Please check for requirements before visiting Kenya.
Clients responsibility
•Clients may not carry any unlawful articles or substances whilst in the Kenyan region. If any traveler offends against the prohibitions set out herein, BLUERANGE CONNECT LIMITED will be entitled to immediately exclude from the safari tour party the offender who will be responsible for his or her own repatriation and all costs thereof. BLUERANGE CONNECT LIMITED will under no circumstances assist any such offender in any dealings or negotiations with any authority.
