I booked hotel accommodation, airport transfers, a guided tour, a dinner cruise, and a helicopter ride through Falcon Safaris. All arrangements were booked timeously, and ran very smoothly. The Falcon Safaris staff were extremely friendly, and an absolute pleasure to deal with.

An easy 5 star rating, I would happily recommend Falcon Safaris and use them again.

Our stay at the Victoria Falls Hotel was outstanding and the service provided by Falcon Safaris was very good.

Falcon Safaris, Victoria Falls, Vimbai and Hamilton - thanks for professional, friendly and efficient service. I was impressed with the service, patience and assistance I received from Falcon Safaris, Victoria Falls, Zimbabwe. I was doing an extremely "last minute" booking enquiry for various activities available in Victoria Falls. I received prompt and efficient assistance. Falcon Safaris organis ... Read moreed all my activities as well as any necessary transfers to and from these activities. The Transfer companies were also extremely efficient, with helpful and friendly staff, who were prompt, as well as knowledgeable and informative. We requested dvd's and cd's for the activities that we did as we do not have a decent camera, and the quality of these dvd's is fantastic - I would recommend any person doing Victoria Falls activities utilize these services for wonderful holiday memories.

I did my booking for the Zambezi Sun hotel by Falcon Safaris, all my questions and expectations were answered with kindness. And thanks to this we had a marvelous stay at the Zambezi Sun hotel.
Thank you

We booked 5 star accommodation and all went according to plan. We did most of the bookings / communications through email, but also chose to phone when checking up on everything. Got through easily enough and spoke directly to email contact. Felt confident with Agency and all worked well when arriving to our destination.

Falcon Safaris designed a trip to Zimbabwe as per our requirements. Their choice of tour operators / service providers was good, and their own guides/tour arrangements were par excellence. We were comfortable throughout our 5 days in Zimbabwe, and did not experience a single instance of late service or an event that was below expectation with the exception of the Boma dinner where we thought the f ... Read moreood / food selection could have been better. Elephant Hills Hotel in Vic Falls was nice and the choice of Ivory Lodge at Hwange National Park was an inspired one. With respect to pre-tour service we found Falcon Safaris quite accommodating as they changed our dates at the last minute and we did not have to pay any penalties/fees, etc. Overall a very good experience and would recommend Falcon Safaris to anybody interested in holidays in that part of the world. Thanks to Aron and the staff at Falcon Safaris.

Firstly, the 4-night stay at Chobe Safari Lodge was absolutely fine - excellent accommodation, meals and facilities - no problems at all. Transfers to and from Kasane Airport on arrival and departure were smooth and well organised - not sure how much of this was attributable to Falcon Safaris or Chobe Safari Lodge itself.

The package included several Game Drives and River Cruises and all of th ... Read moreese were well organised and thoroughly enjoyable. On arrival at Chobe, I also booked a 1-day Fly-In to the Okavango Delta (Pom-Pom Camp) via the Lodge's own Activities Centre. This also was well-organised and well worth doing, though I did feel the cost was a little on the high side.

As I had already booked my own flights from Johannesburg to and from Kasane, Falcon's main involvement was the accommodation package at Chobe Safari Lodge. The booking process was handled entirely via e-mail between myself in the UK and Falcon in Victoria Falls. Replies to my various questions in the early stages of booking were handled courteously and promptly and enabled me to reach a decision about the booking without hassle.

In my view, the weakest part of the booking process involved the rather slow responses after money had been transferred. On a couple of occasions, I had to send an email chasing confirmation that the money I had sent had been received and requesting an updated invoice recording the payment. Where money is involved, and particularly an International Transfer, I think Falcon should be more acutely aware of the importance of reassuring the client(s) that their payment(s) has been safely received. It should not be necessary for the client to chase confirmation. Closer liaison between the Admin and Accounts people would help to ensure that the client is kept fully informed of his/her booking's status.

In my case, nothing went wrong and there were no problems, but I still needed to know as soon as possible that the money had arrived safely, without having to chase a response.

Overall, falcon handled things well and my trip was a great success - the comments above are (hopefully) constructive and will enable Falcon to fine-tune its procedures to provide an even better service to its customers.

Excellent from Falcon - only concern is that Chobe did not accept rands and did not have sufficient currency for exhange , this was after reception confirmed all of the above. This is just a suggestion - the rest was fantastic

Fantastic location, staff and breakfast. Disappointing room - aircon unusable due to noise and dirty tissues found in bed!!! No attempt by reception staff to apologise
Dinner at sister hotel awesome!

I became a customer Falcon Safari on the recommendation of an relative in South Africa. The services provide by Falco Safari's far exceeded my expectations.