From the time of booking there was very good communication with the staff. All the bookings were done properly and i did not experience any problems when checking in the hotel. However, the only problem was that there was no explanation as to where one of the lodges booked was. The taxi man had a nightmare trying to locate the lodge. I think in future Falcon Safaris need to provide a total package ... Read more which includes someone waiting for you at the airport. There was also no feedback from anyone from Falcon Safari during my stay at the booked hotel. All in all it was a good experience.

Falcon Safaris have professional staff and their service is excellent, for me they even went an extra mile when i forgot my things in the hotel room that they booked for me.

The service that I got from one your officers, was very good as I was given all the information that I requested.
The stay at the hotel was fabulous based on the service, accommodation and food.
The package was value for money, as I will use Falcon for my future vacations.

From the time we started making enquiries, Falcon were very impressive. All communications from us were answered speedily, and the info and advice given was perfect. Whilst on our trip, the Falcon tour operators / guides were truly amazing. They were always punctual, profiessional, very friendly and informative and went the extra mile to make our trip an event that we will treasure for years to co ... Read moreme. Thank you Falcon - in particular Christel from the booking side, and then Calvin and Brian as tour guides, you guys did a very good job!

Your company exceeded all our expectations. Your arrangements were professional and efficient, we never had to wait for a pick up or drop off and your recommendations for activities were exactly what we had hoped for. I would recommend this company to anyone looking to travel to the falls....

I was looking for tours and what to do on trip advisor and I come across a recommendation from a gentleman to use falcon safaris. From the initial contact to my drop off to the airport , everything was perfect. My partner and I was most impressed. Vimbai, Essau and their team ensured that we were well looked aftered and that everything was in order. The guided tour of the falls, the helicopter ri ... Read morede and the sunset cruise was all carried out very professionally, we were dropped fetched and well taken care off. As I myself am in the travel industry I will definitely refer my clients to Falcon safaris. Very professional and polite staff, always willing to go the extra mile. We had a perfect holiday thanks to the team at Falcon Safaris.

No question - for the next trip to Zimbabwe we will choose Falcon Safaris again!

I booked from Botswana and all services went very smoothly in Bots. and Zimb.. I was dealing with Gertrude from the main office who offered excellent service. All the trips arranged were on time and great fun thanks to Falcon advice and of course people leading the tours. Thanks again. Dr. Mike Wort

The pick up and transfer from Livingstone airport gave us helpful information.

The arrangements for the helicopter ride were good.

Everything at the Hotel went without problem.

The 'unusual' cross border movement between Zambia and Zimbabwe was handled well and especially as Mrs Lobb left an item in the first car. This item was brought to the Victoria Falls Hotel - for which Thank you.

The communication was completed, fast and precise.

The reception and the hosts are extraordinary, very pleasant and smiling.

Reservation services for the activities were managed in the perfection.