Exquisite experience
Falcon Safaris provided an absolutely exquisite experience from communication to service throughout the safari itself. The Mapula lodge was beautifully designed and set up for an intimate safari adventure. The lodge manager, kitchen staff, and guides were all incredibly kind, helpful, and knowledgeable. From the rooms to the views to the food to the game drives and boat trips, everything was top n ... Read moreotch.
Never shows up on time
I was very disappointed with Falcon Safaris. When I booked these activities I was under the impression that Falcon Safaris worked closely with our concierge at the Royal Livingstone. Every voucher slip that we had told us a time to be ready, and we were always ready at that time. Unfortunately Falcon Safaris was always at least 45 minutes late. It literally happened 4 times. The concierge was ... Read more always in disagreement with Falcon Safaris and I felt that we paid the price. Would not recommend Falcon Safaris to other guests of the hotel.
Reply from Falcon Safaris:
Dear Mr Iagulli,
Thank you for the feedback above which we highly value. I was actually expecting that you would send me an email directly after all the communication we had when arranging your hotel and activities bookings.
I went through all your bookings and made investigations with the different suppliers to gather what eventually transpired. You booked 3 different activities through Falcon... Read more Safaris as follows:
1. African Queen Sunset Cruise
The normal pick up time in Summer for sunset cruises is 1600hrs from Royal Livingstone Reception. You stated you were picked up 45 minutes late from the hotel. After checking with Livingstone’s Adventures who did the transfer they informed me that no guests were picked up late. If you were 45 minutes late then you should have missed the sunset cruise and we would have been swiftly informed and contacted you. The hotel concierge also confirmed there was no problem with cruise pick-ups on the day you went for the cruise on the 6th August.
2. Lion walk, cheetah walk& Elephant ride (Mkuni Combo)
I realized this was the only error on my side as I gave you the winter pick up time of 0630am instead of the summer pick up time of 0700am. I checked with Mkuni to see if there was any further delay but they also informed me that pick up was at exactly 0700hrs. My sincere apologies for this error on the voucher I sent to you and for making you wait for 30 minutes before you were picked up. However i am happy that you did went on this amazing activity and I trust you had a good experience.
3. Livingstone Island Morning Breezer
This activity departs from the Royal Livingstone Hotel Sun Deck which is just a few meters from the Hotel reception. From experience and after checking with Tongabezi, the ick up time was at exactly as I indicated. Once again, if you were 45 minutes you would have missed the whole activity completely. I therefore do not understand how you could be 45 minutes late but still make it for the activity.
I also received the email you sent directly to the hotel complaining about the hotel concierge and I have since responded to the hotel directly. The hotel concierge is independently run by a different operator and not Falcon Safaris and the experience you would have had with the concierge even though highly regrettable does not reflect on the standard of our service and was beyond our control. From the point we started the booking experience until you confirmed your holiday and decided to book with Falcon Safaris, I have no doubt we were up to standard and efficient.
Regards
Patrick Manyika
Extremely disappointing
I requested a quote from the company and received one. I then replied asking to book the offer they sent - 1 week later i am still waiting to hear from them. I have sent 3 emails now and no response.
Really disappointing and think its very unprofessional. I will not book with them again or recommend them.
good experience
We visited Victoria Falls and used Falcon Safaris for our transfers to and from Hwange. The transfers were comfortable, with safe drivers and lots of space in the minivans. The Victoria Falls hotel was marvellous, a bit like stepping into the 1940s with the colonial atmosphere, but lovely staff and grounds. The food at the terrace restaurant was disappointing although breakfast at the Jungle Junct ... Read moreion was superb.
It was a fantastic service offered.
No communication was made to Rainbow Hotel in advance
ZM
| Age: 20-35 | Experience:
2-5 safaris
Satisfactory
Beforehand the service received from Falcon was exemplary. From booking to confirming our stay the service was excellent.
Unfortunately when i arrived at the Zambezi Sun they claimed someone from Falcon Safaris had cancelled one of the rooms we had booked and paid for a day before we arrived.
The inconvenience to us was such that they had to find us a room far away from the other which we w ... Read moreere not pleased with.
JP
| Age: 35-50 | Experience:
2-5 safaris
Chobe Day Trip
I booked chobe day trip and airport transfers.
It was easy to book and the service was very good!
Great experience.
I will highly recommend this company.
Superb service in every way.
Falcon Safaris are highly commendable. The drivers always turned up on time and the guides were very knowledgeable. The company exceeded our expectations and we were made to feel very special. The safaris were amazing, as we saw far more animals than we expected to. The tour of the falls was spectacular and our guide did not rush us, we always had plenty of time for photographs. All in all a magni ... Read moreficent experience.
ZA
| Age: 35-50 | Experience:
2-5 safaris
USA student touring team
What a great experience. Our team was treated with professionalism and the staff where very helpful.
Will definitely do it again
CA
| Age: 65+ | Experience:
first safari
Excellent recommendations and prompt response to questions
We all have some concerns booking and paying for travel in a remote country on the internet. Falcon was excellent. The transfers in Livingstone and to Chobe were right on time and well co-ordinated across the river. The accomodations recommended were excellent. I hope to be able to use Falcon again for a vacation in the future.