Special condition for tours that require a Gorilla permit: When a client cancels a tour that requires a gorilla trekking permit, the permit price is non-refundable and will be forfeited.
Cancellation of private groups: Please refer to the cancellation conditions on the individual quotation contract.
Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Orogu tours and travel (U) ltd.
No cancellation fee is applicable to tours cancelled more than 60 Days before date of departure (excluding the non-refundable gorilla trekking permit)
Should a client cancel a booking 60 days or less prior to the date of departure of the tour for any reason (except due to death or hospitalization), the client shall be liable to pay a cancellation penalty.
The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:
- >60 Days: No fee applies (unless Gorilla Permit has been booked – which is non-refundable)
- 30 – 60 days: 50% of the tour price is held as cancellation
- 10 – 29 days: 75% of the tour price is held as cancellation
- 0 – 9 days: 90% of the tour price is held as cancellation
All cancellations need to be made in writing and confirmed by the reservations team by email. The above mentioned cancellation fees are applicable to any pre-booked or pre-paid Activity Packages which will also be charged if a tour is cancelled.
The company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such event, the company shall refund the tour price to the client. It is recorded that refund of the tour price as aforesaid shall be the company’s sole responsibility to the client, and no claim for any damages, howsoever arising, shall accrue against the company by reason of a cancellation of the tour.
The client acknowledges that the tour is subject to a minimum booking of 4 passengers (including the client). If the minimum booking is not obtained, the company reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall (for the avoidance of doubt) have no claim for any damages against the company.
Child policy
• 13 – 15 Years: Orogu tours and travel (U) ltd will accept a maximum of two children between the ages of 13 to 15 years on any tour without requesting permission from agents or clients. If more children want to join a tour once the maximum has been reached, this will be allowed on a request basis only.
• 8 – 12 Years: Children between the ages of 8 – 12 years will be accepted to travel with Orogu tours and travel (U) ltdon a request basis.
• 8 Years: No children under 8 years of age may travel on Orogu tours and travel (U) ltd’s scheduled tours unless under the custody of an adult.
• A child must be 15 years or older to partake in the Gorilla trekking activity and 14 years or older to climb Mount Kilimanjaro.
• Any traveler between the ages of 8 – 16 must be accompanied by a parent, unless specific authorization had been obtained from Orogu tours and travel (U) ltd.
• 17 – 18 Years: Guests of this age may travel with us with a letter of permission from their guardian; they do not require a parent to travel with them.
• “On a request basis” means thatOrogu tours and travel (U) ltd will receive the child request from the agent and once Orogu tours and travel (U) ltdhas confirmed receipt of the child request with the agent in writing, all other agents who have guests booked on the specific departure will be contacted to request permission for the child / children to join the tour. The agents then have 48 hours to respond to the request. If no response is received from any agent, the child/children will be accepted onto the tour. If the response is negative, we will have a look at an alternative date or tour for the family.
