I chose Crystal Safaris after reading reviews and comparing prices for safaris on this website. They seemed to be solid value for the price, which was the case. I had booked for 3 days to Murchison Falls, then expanded to 6 days. My email interactions with Barbara were fine; she responded quickly with information. However, I wish that more information about the hotels would be included in the pac ... Read morekage description. I was not prepared for the quality of the room in Paraa Lodge - I expected to have AC and a view, but neither was provided. Knowing more about the hotel prior would have allowed me to manage my expectations, and not be disappointed.

Our driver, George, was very good and attentive to our needs. He did a great job on the game drive to find nearly all animals present in the park - the only one he couldn't find was the leopard, which is not surprising. On our last day with the tour, in Entebbe, George was needed for another tour, so we got a different guide. This guy must have been new to the company, because he did not have quite the same skills and personability as George.

Overall I was satisfied with the tour and would recommend Crystal Safaris.

Looking for a suitable safari company for our trip to Uganda, we asked several companies for a quote. Crystal Safaris caught our attention from the start and after further contacts with a short list of safari companies we decided for Crystal Safaris, and it was a correct decision. The safari they created for us was very nice and in accordance with our request. They always replied very quickly to a ... Read morell our questions (and they were many!) and tailor made the trip as requested as well as giving suggestions in order to improve the trip, the schedule etc. When there was a problem with one of our hotels, which was not up to our standard, they arranged immediately for us to change to another one in the village where we were. The guide selected for us was very experienced with many years as a ranger as well as a safari guide. All in all very good! We can really recommend Crystal Safaris.

Everything was perfect. Barbara send to me all the trip details quickly, the price was really good .Our accomodations were beautiful, the piace, the food And all the people. A special thanks to Richard, our guide. He was always smiling And so Kind with us. He organized our trip perfectly. We saw a lot of Lions thanks to him! Gorilla And Chimps trekking were incredibile! Thanks Barbara, thanks Ri ... Read morechard And all the staff of Crystal Safari!!! Uganda is a beautiful country And I will never forget all of you.

I have just returned from a 10 day safari with Crystal Safaris in Uganda and Rwanda. I don't normally write reviews on these sort of sites, but really felt I should on this occasion. Put simply, our tour with Crystal was fantastic from beginning to end - it exceeded our expectations in every respect.

Barbara, who helped to organise the trip, was really responsive in answering our many question ... Read mores(!) and helping to tailor a trip that was personalised to our needs and interests.

We were met at the airport by our guide, Jonah, who was a fantastic companion throughout our trip. Really knowledgeable about all the wildlife we saw (including a staggering knowledge of bird life!), always cheery despite some very early mornings and great company at mealtimes to learn more about the areas we were visited. Time and again, Jonah went out of his way to make sure we had the best experience possible.

The vehicle we had, too, was ideally suited for the trip - spacious and reliable, with big windows and a pop-up roof that was ideal for game driving.

Despite being on quite a strict budget, the accommodation and food we had throughout the trip was far beyond our expectations - which added an unexpected element of luxury to the trip.

When staying at one of the lodges we also had the chance to meet Christine, the co-founder of the company, who hails from Kibale in Uganda. It was fantastic to chat to her about how she had founded the company, and all the work she puts in to helping the company stand out in a crowded market.

In summary, a truly memorable experience from beginning to end, facilitated fantastically by Crystal Safaris. Couldn't recommend them highly enough!

I recently visited one of the lodges managed by Crystal Safaris, Gorilla Safari Lodge (next to Bwindi Impenetrable Forest). I found the cottages very beautiful & spacious, each with an amazing view of the impenetrable forest. By the way, upon arrival, I was serenaded by the staff and received a complimentary massage (amazing!). On short notice, the staff secured tracking permits for me and organiz ... Read moreed community activities like the Batwa community performance. They truly made my tracking experience so good. Hope you have an equally gratifying experience.

We would like to thank Christine, Harryson and all staff of the Crystal Safaris for their excellent work.
The tour was very well planned and lodges have been above expectations. Very nice and clean. We always felt looked after and cared for all our needs.
Thank you for the wonderful experience that we had thanks to you. We really hope to see you again for another wonderful trip.

I booked an 8 day safari with Crystal Safaris November 25 – December 2, 2016 as a solo traveler. I am a retiree with 33 years as a travel industry professional and I could not have been more impressed. From my first contact with Barbara she was very responsive answering all of my questions and creating an adventure that met all of my requests. She showed a great deal of patience and professional ... Read moreism as I had to make numerous changes over the course of our correspondence. From the moment Jonah, my guide/driver picked me up at the airport everything was taken care of and the trip not just met, but exceeded, my expectations.
During the 8 days I was also lucky enough to stay at 2 of the lodges owned by them, the Gorilla Safari Lodge near Bwindi and the Crater Safari Lodge near Kibale. The locations and accommodations were first class and the staff of both lodges made me feel pampered.
I would not hesitate to book with them again or to recommend them with full confidence.