Adventure Alternative Kenya

Terms & Conditions

The following booking conditions form the basis of your contract with Adventure Alternative Kenya ("we", "us" and "our"). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

These booking conditions only apply to the trip arrangements which you book with Adventure Alternative Kenya and which we agree to make as part of our contract with you. All references in these booking conditions to "trip", "booking", "contract" or "arrangements" mean such trip arrangements unless otherwise stated. References to "departure" mean the start date of these arrangements.

1. Upon completion of your booking to take part in one of our trips, your details will be securely treated. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

2. If full payment is not received by the due date, we reserve the right to cancel the whole trip.

3.  Price estimate for any type of trip includes the cost of planning, trip arrangements, carrying out of the trip, equipment (treks and expedition logistics), accommodation, administration costs and staff salaries. Other costs for which are upon you include vaccination fees, personal travel insurance (see point 4), international flights, visas, personal equipment, personal expenses during the trip, tips and any other expenses not included on the trip description. We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen trip has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees or in the exchange rates which have been used to calculate the cost of your trip. 

4. Travel insurance: It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as trekking at altitude. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). On all of our trips, please carry with you a valid and suitable cover for adventurous activities (NB: most of our trekking trips do not require the use of climbing ropes and are all well conducted. It is crucial to have insurance for medical expenses including evacuation and repatriation).

5.  Health: You must inform us of any existing health conditions or dietary requirements, every participant is responsible for his or her own health (medicaments, vaccinations etc). Please enquire yourself at your GP or at your local clinic before undergoing your trip.

6. Cancellation of bookings must be advised to us by letter or email ([email protected]). Note that your cancellation request will only be accepted in writing. Effective period before departure to cancel your booking is as follows:
Cancellation four months or more before departure: 25% of quoted price will be refunded.
Cancellation between four months and one month before departure: 50% of quoted price will be refunded.
Cancellation less than four weeks before departure your trip fee will be non-refundable.

7. The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure, or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport. Your itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible.

8. Changes and cancellation by us: As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and also cancel confirmed bookings which we must reserve the right to do. Please note, our trips require a minimum number of 2 participants to enable us to operate them, unless by prior agreement. If the minimum number of bookings required for a particular trip have not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 4 weeks prior to departure.

9. Our Liability to you:
a. We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made with reasonable skill and care. We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
 your act(s) and/or omission(s); or the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable
b. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which any supplier agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements which a supplier agrees to provide or arrange for you while you are away.
c. Concerning confidentiality of your medical details / dietary requirements, we will ensure you that this will be kept under strict confidence as well as all of the other records you provide under registration.
d. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) relating to damage caused by you. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

10. Delay: We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure.

11. The Foreign and Commonwealth Offices for most countries publish regularly updated travel information on its website - eg https://www.gov.uk/foreign-travel-advice/kenya which you are recommended to consult before booking and in good time before departure.

12. Conditions of suppliers: Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions.

13. Passport and visa requirements: Please note that it is upon you to get a visa as well as ensure that your passport is valid. You must ensure you are in possession of all necessary travel and health documents before departure and during trips (some National Parks will need to see your passport before you can enter). All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.

14. Our website: The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.

15. Financial security Trust Account: Adventure Alternative Kenya holds a Kenyan Shilling and US Dollar client account for which all booking payments prior to a trip. Note the money on this account remains untouched until the holiday takes place. Thus your money is safe and is not used to cover overheads or expenses.