ENTEBBE KARIBU TOURS & TRAVEL LTD
Terms & Conditions
Please take time to read the terms and conditions of Entebbe Karibu Tours & Travel
services. Confirming a safari with Entebbe Karibu Tours & Travel assumes that you have
read, fully understand and accept the terms and conditions described below.
1. BOOKINGS
1.1 Entebbe Karibu Tours & Travel Ltd. provides transportation, accommodation bookings,
restaurant meals, excursions and other services in cooperation with independent
suppliers.
1.2 All information detailed in client itineraries is given to the best of Entebbe Karibu Tours
& Travel knowledge and based on the latest information available. Entebbe Karibu Tours
& Travel cannot be liable for modified information from third parties, nor for any obvious
typing errors.
1.3 To reserve flights, Chimpanzee tracking and gorilla permits we need: your full names
as they appear in passport, your nationality and passport number.
1.4 Before confirming a safari, the client must inform Entebbe Karibu Tours & Travel of any
preferences and special requests of the participants; e.g. medical needs, diet,
requirements relating to disabilities and any other requirements. Entebbe Karibu Tours &
Travel will meet the requests if possible.
1.5 All packages are subject to availability and not guaranteed until confirmed. Many
lodges and hotels offered by Entebbe Karibu Tours & Travel have limited capacity and
therefore it is essential to make reservations well in advance of your planned trip.
1.6 In the event that you wish to amend your reservation in any way, Entebbe Karibu Tours
& Travel will make the preferred adjustment where practicable and possible and confirm
accordingly. Entebbe Karibu Tours & Travel reserves the right to charge an amendment
fee relative to the actual costs, which will be added to the total invoice.
1.7 Entebbe Karibu Tours & Travel reserves the right to change and re-adjust the tour
schedule, transportation, accommodation and services indicated in the itinerary in the
event of unforeseen circumstances before arrival. Any changes to the itinerary will be
communicated to the client as soon as possible.
2. PRICES
2.1 The prices quoted for the various safaris are as per the itinerary and include the
following services, unless stated otherwise: overnight in hotels, guesthouses, tents or
lodges, all meals as indicated, sightseeing as detailed in the itin
2
and ranger fees, airport transfers where applicable, ground transportation, English
speaking driver/guides and bottled mineral water in the vehicle.
2.2 Expenses that are not covered: international and domestic air fares, visa and
passports, meals not mentioned in the itinerary, drinks other than the mineral water
provided in the vehicle, tips and gratuities for the guides and accommodation staff,
laundry, travel insurance and other items of a personal nature.
2.3 Prices on the website or quoted to our clients are subject to change without notice
and are not guaranteed until confirmed in writing.
2.4 Entebbe Karibu Tours & Travel reserves the right to adjust prices at any time should
there be any fluctuation in the exchange rate or increase in the cost of any element of
the tour. The company will however make every effort to minimize any increases.
3. EXECUTION OF THE TOUR
3.1 It is a privilege to see animals in their natural habitat and as such, we
cannot guarantee wildlife or game viewing. You must take caution when viewing the
animals and carefully follow the instructions given by either the tour guide or wildlife
rangers.
3.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates
in question but does not guarantee that the animals will be in plain sight.
3.3 Accommodation is based on a twin or double bedded room, tent or banda with
private bathroom where possible. Single rooms may be available with the payment of a
supplement fee but availability cannot always be guaranteed.
3.4 Entebbe Karibu Tours & Travel reserves the right to substitute equivalent or superior
hotels. If a hotel of equivalent standard is not available Entebbe Karibu Tours & Travel
may substitute the next best quality hotel or suggest superior standard accommodation
(extra charges may apply).
3.5 The mode of transport used will be dependent on the number of clients and the route
taken, based on the specifications of the chosen itinerary. Every effort is made to ensure
that vehicles are provided in a roadworthy condition but no liability can be accepted
for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
3.6 Experienced English speaking driver/guides are a key part of your tour. They are the
only person(s) allowed to drive Entebbe Karibu Tours & Travel vehicles. The driver’s
decision on all matters, such as the route taken, is final.
3.7 Entebbe Karibu Tours & Travel reserves the right to alter any route or arrangement, to
cancel the operation of any scheduled tour or vary the safari services in any way in the
3
event of unforeseen circumstances, such as road closures, natural calamities and
weather vagaries, problems with national parks or hotels and security considerations. In
such cases, alternative arrangements will be made as circumstances permit.
3.8 Entebbe Karibu Tours & Travel reserves the right to employ subcontractors to carry out
all or part of the services agreed to be supplied.
3.9 Entebbe Karibu Tours & Travel reserves the right to refuse any person from participating
or continuing any tour if, in Entebbe Karibu Tours & Travel opinion or in the opinion of any
other person in authority, the person concerned behaves in such a way as to cause or
be likely to cause danger, hazard or inconvenience to any third party, damage to
property or to environments and ecosystems. No refunds will be made and Entebbe
Karibu Tours & Travel shall not be liable for expenses incurred as a result of the termination.
4. PAYMENT
4.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic
program rate. For gorilla and chimpanzee track permits, a full advance payment of the
permit fee is required in order to make the reservation.
4.2 The payment balance is due no later than 42 days prior to the safari, unless agreed
otherwise.
4.3 Bookings made within 42 days before arrival must be paid in full at the time of
confirmation.
4.4 If payment is not received in accordance with the above, Entebbe Karibu Tours &
Travel has the right to cancel the booking.
4.5 Payment can be made by VISA credit card, bank transfer or cash, before the start of
the safari. Note that payments by VISA credit card attract a 5% service charge. Credit
card transactions must be made at least two months prior to the start of your safari.
Regretfully, traveler cheques+ are no longer accepted.
4.6 The costs of international transactions (or 5% service charge in case of credit card
payments) are to be fully paid by the client.
5. CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be made in writing and shall be effective on the date
of actual receipt by Entebbe Karibu Tours & Travel.
5.2 The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival 10% charge
59 – 32 days prior to arrival 25% charge
4
31 – 8 days prior to arrival 50% charge
7 – 3 days prior to arrival 75% charge
48 hours or less prior to arrival 100% charge
Entebbe Karibu Tours & Travel reserves the right to deduct all expenses incurred from
money paid.
5.3 Gorilla and Chimpanzee track permits and air tickets are 100% non-refundable.
5.4 No refunds will be made for any unused services, late arrival or no-show of any of the
members of the tour.
6. COMPLAINTS
6.1 Entebbe Karibu Tours & Travel shall try to ensure that the company exceeds the
expectations in every area of the safari tour arrangements. However, suggestions are
very much appreciated in order to keep improving the quality
