Terms and Conditions
1. UNDERTAKING
Timeline Travel undertakes to provide all services offered
subject to the terms and conditions set out herein, which terms
and conditions are accepted by the guest.
2. DEFINITIONS
TIMELINE TRAVEL means Timeline Media (Pty) Ltd
GUEST means: individuals, groups, companies or other legal
persons using the services offered by Timeline Travel and
includes the agents of guests.
SERVICES means: the provision of accommodation and/or
transportation and/or meals as offered by Timeline Travel and
accepted by the guest.
DEPARTURE means: the scheduled date of departure of the
Timeline Travel vehicle.
3. PRICES
3.1 Prices are subject to alteration without prior notice. Prices
are also subject to adjustment in the event of changes in
government-imposed taxes, fuel price, airfares, hotel charges,
tourism levies and or the introduction of national, regional or
local taxes or levies of whatever nature.
3.2 All prices and rates are quoted in ZA Rand,
or U.S.$ unless otherwise specifically agreed. Payment in
approved foreign currency will be accepted at the rate of
exchange applied by the bankers of Timeline Travel at the time
of receipt of payment. Any shortfall resulting from exchange
rate fluctuations will be for the account of the guest.
4. PAYMENT
Fifty percent (50%) of any tour price is due and payable
on booking the tour. The final payment is due and payable 30 days
before departure. Bookings made within 30 days of departure
must be accompanied by full payment. We accept Visa,
Master Card and American Express.
5. CHILD POLICY
Due to the potential disruption of the tour and/or other guests
we regret that we do not accept reservations for children under
the age of 2 years, on any tour type. The minimum age for
Long Distance Tours is 8 years old.
6. CHILDREN DISCOUNTS
CHILDREN DISCOUNTS are available for certain tours. However,
specific restrictions apply. Please enquire when making
reservations.
7. CANCELLATION FEES
Cancellations shall only be valid if received by Timeline Travel
in writing and the following penalties, calculated as from the
date of receipt of the notice, shall apply:
45-31 DAYS BEFORE DEPARTURE: 50%
(twenty-five percent) of the price contracted
30-15 DAYS BEFORE DEPARTURE: 75%
(fifty percent) of the price contracted.
14 DAYS OR LESS BEFORE DEPARTURE: 100%
(one hundred percent) of the price contracted.
Please note that certain accommodation establishments apply
more stringent cancellation fees, which will apply if relevant.
8. AIRLINES
8.1 Cancellations and refunds: In the event of cancellation or
failure, for any reason whatsoever, to use confirmed space,
as ticketed, 25% (twenty-five percent) of the applicable
airfare will be forfeited. A change of reservation constitutes a
cancellation. Extension of ticket validity is not permitted, save
when a guest is hospitalized due to illness or in the event of
the death of a member of the guest’s immediate family.
8.2 Responsibilities and booking conditions: All airfare
reservations are arranged subject to the conditions imposed by
the respective airline.
9. ACCOMMODA TION
Accommodation is as specified in the itinerary or brochure
and is based on 2 people sharing a twin-bedded room. The
use of specific accommodation is subject to availability.
Timeline Travel reserves the right to make use of alternative
accommodation. This will in no way affect the price of the tour.
Single accommodation is available at an extra cost on a first-come-first-served basis.
10. MEALS
Meals included are as specified in the tour itinerary. Please
check the applicable itinerary for details.
11. TRANSPORTATION
Transportation is in air-conditioned touring vehicles, coaches,
minibusses or sedan vehicles appropriate to the requirements
of the tour. Timeline Travel, therefore, reserves the right to use
smaller coaches, minibusses or sedan vehicles on its Guided
tours should the number of guests participating reduce
sufficiently to warrant this.
12. FOREIGN LANGUAGE GUIDED TOURS
SOUTH AFRICA
12.1 LONG DISTANCE TOURS: On selected departure dates,
certain tours will be conducted in both English and German.
12.2 DAY TOURS: For all departure dates, certain tours may be
conducted in both English, French, and German.
13. HEALTH AND VISAS
Agents and guests are required to ensure that all such
requirements are attended to as Timeline Travel accepts no
responsibility in this regard.
14. LUGGAGE
1 suitcase and 1 overnight bag per person allowed. Some
tours, including fly-in safaris, permit soft bags only, with
10kg MAX allowed per person. Please enquire when making
reservations. Timeline Travel accepts no responsibility for loss
or damage to luggage or personal property from whatsoever
causes arising. Guests are advised to take up an adequate
insurance cover.
15. RIGHT OF ADMISSION RESERVED
Timeline Travel shall at its discretion arrange seating of
guests, and other conduct rules, and reserves the right at its
discretion to decline to accept or retain any person as a guest.
Guests shall obey every lawful instruction of any employee of
Timeline Travel.
16. SMOKING
Smoking is not permitted on any Guided Tour. Regular comfort
stops are included en route.
17. CHECK-IN TIME
Guests shall check-in at all departure points at least 30
minutes before the scheduled departure time. Timeline Travel
does not accept responsibility for any guest who fails to
comply with this condition.
18. DELAYS
Timeline Travel shall not be responsible for the consequences
of any delays whether arising from accidents, breakdowns, or
any other cause.
19. RESPONSIBILITY
Timeline Travel carries extensive public liability insurance,
details of which are available on request. Timeline Travel is
not responsible for any damages sustained by any guest as a
result of any act or omission whatsoever of any hotel, airline
or another person, notwithstanding the fact that Timeline Travel
acted as the agent of such a hotel, airline or another person.
20. ALTERATIONS
All tours, charters, hires, itineraries, travel arrangements,
hotel accommodation and other arrangements are subject to
alterations or cancellations at any time without prior notice
and for any reason, at the sole and absolute discretion of
Timeline Travel. Timeline Travel shall not be responsible for
any damages whatsoever arising from any such alteration or
cancellation.
21. STANDA RD AND SAFETY
Timeline Travel undertakes that:
21.1 Vehicles provided are large enough to accommodate the
number of guests and luggage as is specified in clause 14
21.2 All drivers are licensed in terms of local legislation
21.3 All vehicles are safe and comply with relevant safety
regulations
22. LAW
The law of the Republic of South Africa, or another country (where
applicable) shall govern the relationship between Timeline Travel
and the guest and the Courts of the Republic of
South Africa or another country (where applicable) shall have sole
the jurisdiction in respect of any claims and/or disputes which may
arise between Timeline Travel and the guest, or Agent.
