Terms of conditions
All-inclusive policy.
Our rates for My African Safaris properties include:
• Accommodation • All meals • Tea, coffee, soft drinks, and alcoholic beverages, except premium imported spirits and champagne • Two game viewing activities per day • Laundry • Emergency medical evacuation insurance • All entrance fees within the National parks and reserves • 12% Value Added Tax
Our rates do not include:
• Visa fees • Flights (international and local) • Personal travel insurance • Items of a personal nature • Staff gratuities • Transfers between camps • Any drinks at lodges or accommodation other than My African Safari • Optional safari extensions
Rates & supplements
All rates are based on a per person per night basis unless otherwise specified. You will find specific rates for each camp & safari in the respective camps & safari pages.
Single guests
• Rates are based on two persons sharing. • A single supplement is charged during the high season (June to October).
Private Vehicles
• Private vehicles are provided to groups of 5 or more full paying adults. • Private vehicles are available for smaller groups at certain camps at $200 per night in 2020 and $250 per night in 2021, subject to availability. • Private vehicles must be hired for the entire length of stay at the camp. • Private guides travelling with their own guests will be required to pay for a private vehicle.
Guides and Pilots
• My African Safari resident professional guides conduct activities. • A private My African Safari guide is available on request with a daily surcharge. • Registered (Bots) Private Guides stay at My African Safari properties Free of Charge in our guide accommodation (Additional transfers are excluded). • Non-registered Private Guides staying in Guide Accommodation pay USD200 per night. • Non-registered Private Guides staying in Guest Accommodation pay standard guest rates.
Child policy
Our camps are unfenced and wild animals will occasionally pass through. Children should be under the constant supervision of their parents.
• Children 0 – 6 years (sharing with adults): Free of charge. Transfers and conservation levies still apply. Children under 7 years are accepted at our family camps and lodges.
• Children 7 – 11 years: 50% of adult rate. Children 7 years and older are accepted at all our camps and lodges. If a child is in a single room, a single supplement will apply. Please note certain activities like walking safaris, mokoros and canoeing may have age restrictions and are at the discretion of our guides. Children 12 and above: 100% of adult rate.
• Children 16 and above: 100% of adult rate. Children 16 years and older are accepted at all our camps and lodges
• REGIONAL POLICY
• Please contact us for our regional specials. These specials are applicable for SADC residents and apply to all our camps and lodges.
Reservations and Payments
• All provisional reservations are held for 14 days, at which time we require a 20% non-refundable deposit to confirm your booking, otherwise the booking will expire and be released from our system.
• Final payment is on the original invoice and must be received by My African Safari at 8 weeks prior to travel. No guest may travel unless we have received full pre-payment.
Cancellation
• 20% non-refundable deposit at time of confirmation.
• Cancellation within 8 – 4 weeks prior to date of travel will incur a 50% fee of total cost of safari.
• Cancellation within 4 – 2 weeks prior to date of travel will incur a 75% fee of total cost of safari.
• Cancellation within 2 weeks of travel, as well as no shows, will incur a 100% cancellation fee of the safari program will be forfeited to include handling fees and liquidated damages.
• Payments by bank transfer or credit card (card payments carry 3.5% surcharge).
Travel Insurance
It is a requirement that guests have adequate travel insurance to cover them for unexpected medical emergencies, cancellation for medical reasons, delays or cancellations due to weather conditions as a minimum.
Photography, drones & copyrights
• An African safari can provide some of the most spectacular photographic opportunities.
• Please note that we do not allow drones at any of our camps. Many of the areas we work in have anti-poaching patrols and drones interfere with this critical work.
• Most of our guides and staff are keen photographers and to enhance your experiences and enjoyment, photographs may be taken of your safari, some of which may be used for promotional purposes. My African Safari and its partners reserve the right to use these images without the consent of anyone appearing in the images or photographs; however you can be guaranteed that no photographs of a compromising nature will be used for such purposes.
Liability
National Parks Fees may be subject to change and My African Safari cannot be held liable for unexpected changes to Park Fees, and Government Tariffs. Roads in the bush are rough and bumpy, guides occasionally travel “off road” and injuries can occur. My African Safari, their staff members, associates or agents cannot be held liable for any accidents or any damages. Most places booked for travel are in wild and remote parts of Africa with dangerous wildlife and often harsh terrain; hence you will be exposed to potentially hazardous activities. My African Safari, its associates, partners and staff will not be held liable for any injury, loss of life or damage whatsoever during and after the travel arrangements.
My African Safari is committed in ensuring that your travel arrangements remain according to plan. My African Safari and its partners and associates may alter, cancel or change travel arrangements at any time should they feel it justified in the interest of safety. Such changes will be communicated timeously in order for alternative arrangements to be made where necessary. It is assumed that the deposit payment and your final amount paid is because you have agreed to the terms and conditions set out by My African Safari, its associates and related companies and partners and thereby will not hold liable any claim against any person or organization as a result of any changes, cancellations, damage to one’s property, injury, death and any other unforeseen occurrences whether it is due to negligence by one or more of our staff or any company.
Therefore, you have indemnified the various organizations and individuals aforementioned in any such events.
