Venture To Africa

When your ('the client') arrangements with Campbell's African Safari Ventures (Pty) Ltd trading as Venture To Africa (We/ Us) have been finalised (itinerary and dates booked for you), we will require a 30% non-refundable deposit in order to confirm, and secure your arrangements. This deposit is based on the total cost of your arrangements. Some airlines do require full payment of flights at the time of confirmation, but you will be advised, in advance, if this affects your particular arrangements.

Some suppliers require more than a 30% deposit, and you will be advised of this too, at the time of requesting confirmation of your arrangements with us.

We can only hold your arrangements for 7 (seven) days from time of confirmation before the deposit has to be received. Unfortunately, if the deposit is not received in this time, it may result in some or even all of your arrangements being cancelled.

We require the full balance of payment for your arrangements 6 (six) weeks before the date of departure. Failure to adhere to the deposit and final payment request may result in the cancellation of your arrangements. Should you book your arrangements within 42 (forty two) days of departure, then full payment will be required at the time of confirmation.

Documents (vouchers, itineraries etc) are only prepared and released on receipt of payment of Tour Price in full. Upon receipt of your travel documents, PLEASE CHECK that ALL the detail therein are correct.

We reserve the right to adjust the tour prices at any time should there be any severe fluctuation in the exchange rate or increases in the cost of any portion of the tour, such as airport taxes, fuel surcharges or other related airline charges.

Payments may be made by Bank Transfer (ZAR - South African Rand, or USD - United States Dollars) directly to our accounts. Please note that any fees associated with payments to us are for the client's account.

We also have an on-line systems for secure Card payments - DPO/Paygate (you are sent a private secure link for the transaction). We do accept VISA and MasterCard payments at no additional charge.

Travel Insurance is mandatory, and should cover cancellation or curtailment of the arrangements, emergency medical evacuation, medical expenses, repatriation, damage/theft/loss of personal baggage, and money. Please note that various credit card companies offer limited levels of travel insurance, which the Company does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.

Travellers may be charged directly by the relevant service providers for any emergency services, and you could find yourself unable to enjoy such services should you not be carrying the relevant insurance cover.

The onus is on the client to ensure that they have a valid Travel Insurance Policy in place before they travel (in fact we recommend that it be taken out as soon as you make a financial commitment to travel). At the time of confirmation of your arrangements with us, we do ask you to complete a booking form, and your insurance policy reference number is required at this point.

Cancellation of confirmed arrangements will result in the following charges

4 - 6 weeks before first date of travel - 30% of total cost (i.e. full deposit is forfeited)

2 - 4 weeks before first date of travel - 60% of total cost

0 - 2 weeks before first date of travel - 100% of total cost

No refund will be made for any portion of the arrangements which go unused due to cancellation or changes made by clients themselves whilst travelling.

In the event of any refund being processed, please note that the amount will be less any bank/ service fees.

Venture To Africa makes use of local ground handlers, and as such they reserve the right to make adjustments to schedules and arrangements, due to unforeseen circumstances.

All properties do require guests to sign indemnity forms at the time of check-in.

All arrangements with us are subject to change without notice, as some of the countries that we deal with impose increases in VAT, Park Fees, or service charges, with little or no prior notification to suppliers. Unfortunately neither we nor the service provider can be held responsible for such changes/ additional costs, and you may be required to pay such – although we will do all possible to communicate any such changes to you.

We act as a Tour Operator/ Broker only for travellers who make arrangements with us. All vouchers and tickets thus issued are subject to the terms and conditions of the individual suppliers, over and above these terms and conditions. We act as booking agent for suppliers such as hotels, airlines, air charters, ground transportation, boats, and other contractors providing accommodations, transportation, and/or other services abroad. Each of these suppliers is an independent corporation with its own management and terms and conditions and is not subject to our control.

We do however select all our suppliers carefully based on very strict criteria and We will provide you with their details and website upon confirmation of your arrangements. It is your responsibility to peruse such websites and familiarise you with the relevant terms and conditions as it will govern your relationship with them.

We shall be exempt from any liability for loss, damage to property, accidents, injury, death, harm of any nature, illness, delays, irregularities or other occurrences beyond our control. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control and/or force majeure. South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Company The Company shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction. The parties choose their respective domicilium citandi et excutandi as reflecting in the Booking Form.

Should there be any change of arrival/departure time and the entry/exit transportation used in the itinerary, we shall not be held responsible for any losses incurred. Please check your itinerary and where possible confirm/reaffirm these in advance/upon arrival at your destination.

Once all of the arrangements for travel have been finalised, the client (which is deemed to include all of those travelling) will be sent (by email) a full itinerary and set of vouchers for all services. These documents contain all relevant contact details.

Should there be any issue during travel, We need to be contacted at the time IMMEDIATELY on the emergency numbers indicated on the itinerary, in order for us to be of assistance. Failing this, we cannot be held responsible for any changes in or consequences of such changes in arrangement that we have not be made aware of.

It is the traveller’s exclusive responsibility to ensure that you and all those travelling with you have a valid passport and visas if require it should be valid for at least 6 (six) months prior to date of travel, and have 3 (three) consecutive blank pages. Please also ensure that you have the necessary visas (if required) to gain entry to the countries you are visiting. Visa regulations may change without warning, so please check the requirements with the Embassy or Consulate of the countries you are going to visit. This also applies to any health issues and inoculations.

All information given in our itineraries is, to the best of our knowledge, correct at the time of distribution to you, but we do reserve the right to change same.

Additional Notes
Air Tickets: These tickets are linked to contracts (‘Air T&C’) which are very complex and can entail very strict requirements regarding change, airport and departure taxes and cancellation provisions and the Client MUST enquire about ALL the applicable conditions BEFORE you pay for the ticket. The Client should also take note that if your flight/itinerary consists of more than one flight/coupon/ticket, the Client is not allowed to use such tickets/coupons out of sequence or to ‘skip’ one (& e.g. opt for train, bus or car transport) as this will VOID the entire balance of the journey/itinerary. ‘No-shows’ may result in the ticket being voided and/or the Client being charged a cancellation fee Note that the Air T&C shall constitute the sole contract between the airline and the Client and any right of recourse the Client may have, will be solely against the airline in terms of the Air T&C. The Client’s rights of recourse as a consequence of over-booking are prescribed by the CPA. Loyalty programs are governed by strict rules of which the Client must be aware and retention of boarding passes and other documentation pertaining to such programs is the sole responsibility of the Client. Consult the Company about refunds for unused tickets as strict deadlines apply.

Names and Surnames: It is an IATA (International Air Transport Association) requirement that all air tickets should reflect the full first name, initials and surname of the passenger, and these should be spelt in the exact same way as the first name, initials and surname on the passports or identity documents. The onus is on the passenger to check that the first names and surnames appearing on the Company’s confirmation form are correct, and must be checked prior to air tickets being issued. Once the air tickets have been issued, no changes can be made and in case of incorrect name and/or surname the tickets will have to be refunded and new tickets issued. Refunded tickets are all subject to penalties for cancellation and the Company’s administration fee/s.

Airline over-bookings: The Company is not responsible for overbooking by airlines resulting in the passenger/s being denied boarding.
In the case of denied boarding it is the airline’s responsibility to re-route / re-book the passenger/s on alternative flights, and if required to provide the passenger/s with compensation. The new flight arrangements should be made by the passenger/s directly with the airline at the time of check-in.

Airline delays / Airline cancelled flights: The Company is not responsible for delays in departure or landing and/or cancelled flights caused by airlines either in South Africa or elsewhere, whether due to adverse weather conditions, or due to technical reasons or other reasons. If these delays should occur, it will be the airline’s responsibility to re-route/re-book the passenger on alternative flights (if possible), and/or to provide the passenger with compensation, and/or accommodation etc. if it falls within the passenger’s rights as per the airline’s terms and conditions, and/or cost of air ticket purchased by the passenger. The new flight arrangements should be made by the passenger/s directly with the airline, and any claims arising from inconvenience caused by the airline to the passenger due to the delay and/or cancelled flight etc. should be made by the passenger directly with the airline. If the passenger requires the Company to act on his/her behalf in his/her claim then this will be undertaken by the Company without prejudice and a fee will be charged and this will be determined and advised to the passenger at the time of initiating representation.

Missed flights: The company is not responsible if a passenger misses a flight/s and/or connection/s due to inter alia tardy check-in, non-timeous boarding of flight by the passenger, misinterpretations of flight announcement by the passenger or lack of announcement by the airline etc. in South Africa or elsewhere. It is the full responsibility of the passenger to ensure that he/she checks in for the flight/connecting flight on time, and that he/she reports to the boarding gate on time and as per instructions on the boarding pass. In case of missed flight due to inter alia late check-in or late reporting at the boarding gate, the Company will endeavour to assist the passenger with further flight arrangements, however a charge will be raised for this assistance, and this will be advised to the client at the time and will be dependant on the amount of time it will take the travel consultant to render the assistance. After hours fees will apply. The charges will apply whether the consultant is successful in assisting the passenger or not with a suitable alternative to the missed flight/connection. Please NOTE that in most airport lounges no boarding announcements are made and the latter may be limited to an electronic display

Lost / mislaid baggage: Passengers should ensure that all baggage is securely locked or wrapped, labeled with name, address and contact details and that no valuables is contained in their check-in luggage.

In the case of baggage delay or loss of baggage, the claim should be made directly with the airline at the airport immediately upon arrival on discovering that baggage is missing or that the baggage has been tampered with.

The claim number should be used each time an enquiry is made by the passenger with the airline with regards the delayed, missing or tampered baggage and with regards to any potential monetary claims that could arise.

If the loss or damage is discovered after the passenger has left the airport, the airline should be contacted as soon as possible and the claim made directly with the airline official, although the airline may not entertain the claim.

If the Company is asked to assist with the follow up with the claim, the Company shall do so without prejudice, and a professional fee will be charged which will be advised at the time of initiating the assistance.

Refused Entry / Refused Boarding / Refused Visa: The Company cannot be held responsible if any client is refused entry into any country or refused boarding of any aircraft, or refused a visa following an application, for whatever reason including but not limited to incorrect visa/passport documents, security reasons etc. Any expenses incurred or consequence of with regard to refused entry/refused boarding, refused visa will be borne solely by the passenger.

Refund of air ticket due to Refused Entry / Refused Boarding / Cancellation of air booking due to Security Reasons / Refused Visa
Whilst the Company will assist the passenger to obtain any refund on unused ticket/s which may be due to the passenger, the refund amount (if any) will be subject to the terms and conditions of the airline concerned and to a professional fee which will be charged by the Company. Furthermore there is no guarantee that the application for a refund will be successful even in the case of refused entry in a country, refused boarding on an aircraft, cancellation of an air booking resulting in refused entry into a country due to security reasons or a refused visa.

Unused tickets/flight coupons: It is the responsibility of the passenger/s to apply to the Company for refund of their unused tickets, or partially used tickets prior to their expiry. The Company does not guarantee under any circumstances that any request for a refund or extension will be successful.

Although we trade as Venture To Africa, our company is duly registered in South Africa as Campbell's African Safari Ventures (Pty) Ltd, 2012/155386/07.