Abib Swift Travel Agencies

Tour terms and conditions
For Group packages
A deposit is required upon booking. Balance payment is to be paid in full minimum 14 to 30 days prior to departure. If full payment is not received 14 days or more prior to departure, Abib Swift Travel Agencies Limited reserves the right to forfeit the deposit and cancel the reservation.
For Free & Easy / FIT packages
A deposit is required upon booking. Balance payment is to be paid in full upon confirmation of flight reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed by the customer within the airlines required ticketing deadline may result in seats being cancelled by the airline, unless ticket(s) have been issued prior to the ticketing deadline.
For Chartered flights
A deposit is required upon booking. Balance payment is to be paid in full one month before departure.
2. CANCELLATIONS / AMENDMENTS
Cancellation of confirmed booking from customers must be made in writing or via email to avoid misunderstanding. The following charges will apply accordingly:
For tours operated by Abib Swift Travel Agencies Limited tours and travel,
Period of Cancellation Notice
(from departure date) Cancellation Charges Per Person
Normal Tour Packages Chartered Flights & Air / Cruise
30 days and more Deposit Non-Refundable
15 to 29 days 75% of Tour Fare 100% Tour Fare
14 days and below 100% of Tour Fare
For tours or components supplied by third parties, e.g. cruises, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling charge of S$50 per service per person.
Amendment to Itinerary by Abib Swift Travel Agencies Limited tours and travel
Abib Swift Travel Agencies Limited shall endeavor not to make any material alternation to the tour package. However, Abib Swift Travel Agencies Limited reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.

ACCOMODATION
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.
SEAT ROTATION
For the convenience of all members of the group, customers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.
TRAVEL REQUEST
If there are any requests regarding special meals, dietary requirements, adjoining rooms etc., please inform Abib Swift Travel Agencies Limited when booking. Such requests are subject to confirmation and availability.
TRAVEL INSURANCE
All customers are strongly recommended to purchase travel insurance to cover such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstance is Abib Swift Travel Agencies Limited to be construed as a carrier under contract for safe carriage of customer or his/her baggage & belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.
EXTENSION OF STAY OR DEVIATION
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the customer’s responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group’s departure date, the customer is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by Abib Swift Travel Agencies Limited during the process, any extra cost will be borne by the customer.
Extension of stay/deviation will be at the customer’s own expenses & transfer to airport will not be provided. The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the customer is solely at his/her own risk. Abib Swift Travel Agencies Limited and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation meals and sightseeing in part or full
TRAVEL DOCUMENTS
It is the customer’s sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return, and that relevant visas, ESTA, vaccinations and travel documents are gotten. For Singapore Permanent residents, please bring along your exit permits when travelling.
Where possible, Abib Swift Travel Agencies Limited will assist the customer to obtain the necessary visas. Service charges and visa fees will be borne by the customer. Abib Swift Travel Agencies Limited does not guarantee the approval of the visa application. If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made known to Abib Swift Travel Agencies Limited at least 35 days prior to departure. If less than 35 days’ notice is given, the relevant cancellation charges as stated, plus other charges if applicable, will apply. Abib Swift Travel Agencies Limited cannot be held responsible for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry or transit by any country at any point during the tour or travel for whatsoever reason, including but not limited to, lack of necessary visas.
RESPONSIBILITIES
Abib Swift Travel Agencies Limited and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss & expense are the responsibility of the customer. All proper travel documentation are the sole responsibility of the customer.
Abib Swift Travel Agencies Limited reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, Abib Swift Travel Agencies Limited reserves the right to cancel any tour prior to date of departure for any reason, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of Abib Swift Travel Agencies Limited tours and travel.
Abib Swift Travel Agencies Limited will recommend alternative tour, preferably to the same destination or other destinations. Should customer decide not to accept the alternative, all monies paid shall be refunded in full by Abib Swift Travel Agencies Limited without further obligations. Abib Swift Travel Agencies Limited also reserves the right to require any individual to withdraw from the tour if it is deemed that his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. Abib Swift Travel Agencies Limited shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of Abib Swift Travel Agencies Limited are authorized to commit Abib Swift Travel Agencies Limited to any liability whatsoever and Abib Swift Travel Agencies Limited will not be bound by any statement or representation unless in writing and signed by a Management Executive of Abib Swift Travel Agencies Limited l. Abib Swift Travel Agencies Limited reserves the right to take photographs and films of customers while on tour with Abib Swift Travel Agencies Limited to be used for brochure advertising or publicity material without obtaining any further consent from customers. Abib Swift Travel Agencies Limited shall not be liable to the customers for any goods purchases by the customers during the tour, whether or not the goods are of defective quality, not suitable for the customer’s purpose, not in conformity with sample provided to the customers or rejected by the customer for any reason whatsoever, notwithstanding that the goods are purchased in shops which comprise part of the tour package (including itinerary), or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor Abib Swift Travel Agencies Limited or the travel services be liable to the customers for the purchase monies of the aforesaid goods.
Abib Swift Travel Agencies Limited reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice. COMPLAINTS AND CLAIMS
Any complaint/claim must be made in writing within 2 weeks from the date of return to Singapore on the last day of the tour itinerary.
No responsibility is accepted in respect of any complaint/claim which is not so made. Abib Swift Travel Agencies Limited will acknowledge the receipt within 3 working days and reply to the customer within 21 days. Abib Swift Travel Agencies Limited advises customers to approach NATAS or CASE should the complaint not be resolved within the time frame.
18. CONFIDENTIALITY OF CUSTOMER DATA
Abib Swift Travel Agencies Limited only collects the necessary customers’ data to fulfill the purpose of completing every sales transaction and future in-house marketing. Abib Swift Travel Agencies Limited will not disclose, share, transfer, sell or rent the data collected to third party.