Acceptance.
Making a booking with SOD experience tours. (the Company) is taken as acceptance by the customer of these Terms and Conditions.
Booking Tours.
a) Making a booking
Booking a safari or tour is often an interactive process, after clients find us and have an idea of what they want to do will then communicate to & forth on the tour & the recommended package on the time. This is normal and ensures that you book the right tour for you.
When we are completed with this process and you are ready to proceed to book with a quote that we have agreed upon, we will then send a payment details so you can make a deposit for tour, will then send confirmation for the tour
We will then issue clients with forms to fill out so we can get some details like in bound flights, dietary restrictions. Our Registration Form permits certain limited special requests to be entered into the contract, such as dietary restrictions. We will do our best to ensure such requests can be honored and will communicate if they can’t in advance.
However, if a request is made which does not form part of our Registration Form then it does not form part of the contract, regardless of what other communication may have passed outside of the trip documentation. At any time between the making of a booking and the delivery of receipt paperwork to the Client or Client representative, the Company reserves the right to decline to supply the trip.
b) Price Guarantee.
Once you have made your booking and we have received your deposit, we guarantee to honor the prices for each individual item shown on your quotation, with the following exceptions:
Estimated price increases:
Where we are making a booking for a period of time for which we do not yet have prices from the supplier (i.e. a year in advance of the tour date), we usually include an estimated price increase. Such price increase will be resigned usually by the time that final payment becomes due and the Client or Client representative is obliged to cover such increases to a maximum of twice the estimated increase.
Government regulated fees and taxes:
In Tanzania, we are exposed to unannounced and sudden changes in items such as national park fees and taxes. The Client or Client representative is responsible for paying any additional charges of this nature.
Fuel surcharges: Similarly, we are occasionally exposed to sudden changes in fuel costs, which we need to pass on to our customers if our suppliers demand them of us. The Client or Client representative is responsible for paying any additional charges of this nature.
Major errors: In the event of a major error having occurred in our quotation whereby we have significantly undercharged for a tour, we reserve the right to withdraw our offer.
Exchange rate fluctuations:
Very rarely our suppliers suffer from a large movement in the international exchange rates and add an exchange rate surcharge to their invoices to us. The Client or Client representative is responsible for paying any additional charges of this nature.
Payment Terms:
Payments are scheduled as follows:
Deposit Payment due on camping safari bookings: 10% must be paid.
Deposit Payment due on Safari in Lodges bookings: 40% must be paid.
Deposit payment due on tailor made option bookings: 10% – 70% can be requested
Final Payments can be done on arrival (Cash is accepted & preferred).
Payment can be made by bank wire/transfer, credits cards and online payments E.g. PesaPal. We will provide our banking details to enable this process.
NOTE: all payments made should be to company accounts, which are all in Tanzania. We do not have any off shore Accounts
It is common for us to receive separate payments for different individuals within a group touring together and accept payments from each (links will be sent to facilitate the payments), but communication of the relevant information should always take place via the group leader, who remains financially responsible for the whole trip.
Payment and Invoices.
All payments & instalments must be paid prior to your Tour start date.
When the client or representative has made the tour payment bank/wire transfer, please email a copy of the bank receipt to the Company. We will confirm receipt of the funds via email.
All costs as a result of payment will be handled by the clients, costs such as surcharge 3.5% for credit card & online payments, wire transfer charges
Currency.
All our quotations are made in US$, Euros and Tanzanian shillings. Cash are accepted in US$ preferably however Euros, Pound sterling are also accepted. Customers are required to pay in any currency mentioned above and can do so by making a bank transfer directly into our bank account.
We will provide our banking details to facilitate this process.
