Deposits and Payment
Upon receipt of tour confirmation/acceptance, the total tour charges shall become payable. This ensures immediate full and final confirmation of any bookings with providers, dependant on availability on the day of booking.
Deposit Payments (e.g. 50/50 or 70/30) can be arranged, however, on deposit Payments, we cannot fully and finally confirm with providers dependant on availability on the day of booking.
Where any changes in the balance arise, this will be due and payable 60 days prior to the departure date. In the event of bookings being effected less than 60 days before departure the full amount quoted will be payable.
Cancellation
Cancellation must be made in writing. Upon receipt of the written notification, About Africa Adventures, Tours & Travel will confirm receipt thereof and this date will determine the following charges:
more than 60 days before arrival: 30%
between 60 -30 Days before arrival: 40% of Tour Amount
between 30 -21 Days before arrival: 50% of Tour Amount
between 21 -14 Days before arrival: 75% of Tour Amount
less than 14 days before arrival: 100% of Tour Amount
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.
Changes and delays
By the company: The company shall reserve the right to change any journey details due to unforeseen circumstances (e.g. flight schedules, road conditions, weather, accidents and political instability) beyond the control of About Africa Adventures, Tours & Travel. The company will try to provide adequate alternatives but will accept no liability.
By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will be given by the client in writing.
Accidents
While every precaution is taken to ensure the safety of all persons participating booking with our Company, the client his/hers, heirs, dependants, agents, executors or their assignees, hereby irrevocably waive any rights they may have to claim, any form of compensation for any damages which the client may suffer due to injury or death whilst on, or at any time after the tour, from About Africa Adventures, Tours & Travel. Under no circumstances will About Africa Adventures, Tours & Travel be responsible for the death or injury or loss, which might occur to such persons sustained from any cause whatsoever. The client hereby indemnifies and holds About Africa Adventures, Tours & Travel harmless against any and all claims whatsoever nature.
Health
It is the client’s obligation to ensure that he/she is medically fit and able to embark on the tour. We recommend the vaccination against Hepatitis before travelling. Anti-malaria precautions should be commenced prior to departure and clients should bring insect repellents on tour.
Tipping
It is customary to tip 10% at restaurants. Tipping is not compulsory but is enthusiastically received if you are happy with the service and are happy to tip. When you are accompanied by one of our Guides we recommend that you tip your guide at the end of your journey; as a rough guideline, you might want to tip from N$50 per guest per day.
