TERMS & CONDITIONS
All bookings made with Free Spirit Safaris are subject to these terms.
Price of trip includes: Private Ground transport (car and fuel in 4*4), A Safari guide, park entry costs to all National parks mentioned within your specific itinerary, all activities mentioned (boat, parks etc), all meals and accommodation. This is if nothing else has been agreed.
Price does not include: International flights (unless by prior special agreement), insurance, visa fees, beverages( Apart from bottled water) items of personal use and tips.
Adjustments after booking: If you want to make adjustments in your itinerary after booking we will endeavour to accommodate your requests if it is possible. Note that the changing dates for gorilla and chimpanzee trekking just cant be changed after booking.
Changes in itinerary: In the case of unforeseen circumstances (such as hotel closures, road closures, bad weather, security conditions or other problems with hotels) Free Spirit Safaris reserves the right to make adjustments in the itinerary. You will off-course be informed about this as soon as humanely possible.
Payment: We request a 20% of total price when booking (this payment always includes the Gorilla permits/Chimpanzee permits since these have to be secured right away). At the latest one month prior to the start of the safari full payment will be requested (unless other terms have been agreed). Bookings that are made within one month of departure must be paid in full on booking. After receipt of first down payment Free Spirit Safaris will take necessary steps to secure the bookings of hotels, park permits, and any other items specified in the itinerary.
Means of payment: Payment from abroad should be made through our website www.freespiritsafari.com in the tailored package area or via bank transfer to our account. Fees for transfer are paid by the client. We also can accept 80% payment in cash in at least USD, EURO or GB pound sterling but this must be on arrival and tour will not commence until this payment has been paid.
During the safari: The animals in the National parks are wild and so we can not guarantee great sightings will always be given during game drives or trekking, but the rangers we use and our guides will do their utmost to make sure you receive a great experience.
Vehicles: We put a lot of effort into our vehicles and we ensure that are in a roadworthy condition, however despite our best efforts punctures, breakdowns, damage etc can occur and cause some unavoidable delays, often due to poor road conditions that are out of our control, for this no liability can be accepted.
CANCELLATIONS:
60> days to start of safari 10% charge
59-32 days to start of safari 25% charge
31-8 days to start of safari 50% charge- 7-3 days to start of safari 75% charge
2-0 days to start of safari 100% charge
Gorilla permits and flight tickets are excluded from percentages above and are 100% non-refundable if they have already been booked by us.
Complaints: Any issues that occur during the safari should be reported immediately to the guide and also to Kathy Godolphin on Whatsapp. Her number will have been provided to you before departure and we will do our best to resolve it. If an issue has not been resolved to you, the client's satisfaction then a written complaint should be e-mailed to Free Spirit Safaris us no later than 30 days after completion of the safari.
Liability: Free Spirit Safaris cannot accept any liability or pay any compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company's control.
Insurance: It is completely, you, the client’s responsibility to make sure that you have sufficient coverage with travel insurance.
Health: It is the responsibility of you, the client to insure that you disclose any medical health needs to Free Spirit Safaris and you take your own proper medical precautions (immunizations and so on) .Visiting a travel clinic in UK or the equivalent in other countries will give you good advice on what is required in Uganda.
If you feel that the tour was much less than your expectations we expect you to have contacted us during the Safari tour and we will communicate to find a solution to any insues you have. We want you to have a wonderful time
