If you wish to cancel your trip, Date Tours and Safaris must receive notice in writing from you (which can be sent via e-mail) prior to your departure date. The effective date of cancellation will be the date such notice is received by Date Tours and Safaris. Cancellation fees, which are a percentage of the Trip
Cost, will be charged as follows: [list of percentage fees below].
Date Tours and Safaris have taken into consideration the potential cost savings and the generation of income from other bookings that can use the canceled services when possible.
ALL TRIPS CONFIRMED & PAID TO
DATE TOURS AND SAFARIS - CANCELLATION CHARGES
56-29 DAYS PRIOR TO DEPARTURE: 50% of Trip Cost
28-15 DAYS PRIOR TO DEPARTURE: 75% of Trip Cost
14-0 DAYS PRIOR TO DEPARTURE: 100% of Trip Cost
NOTE: During this time of COVID-19, this policy provides room for flexibility in deferring the trip. In this case, the company will not incur additional costs. However, the customer shall be obligated to contribute additional funds if the season in which their trip is rescheduled is different (e.g. booking during low season and postponed to high season).
The Company maintains the right to terminate any tour at its unrestricted discretion, with no earlier warning if this is unavoidable. Nevertheless, if no money has been given to a third party, the Company agrees to refund all funds that have been paid by the customer. This is the only responsibility the Company has to the client and the Company shall not be held liable for any damages, regardless of the cause.
