ROSALLIN ADVENTURE BOOKING TERMS & CONDITIONS
Rosallin Adventure and Logistics purchases its accommodations, restaurant services, and other services from various independent suppliers that are not subject to Rosallin Adventure and Logistics’ control. All such persons and entities are independent contractors. However, we ensure that the suppliers we contract have the licenses required under the laws of the land and possess the required Health & Safety Certificates.
Rosallin Adventure and Logistics will ensure the smooth operation of the safaris but is not liable for delays in departure or interruption of tour arrangements caused by, but not limited to, acts of God, strikes, or any other causes beyond the control of Rosallin Adventure and Logistics.
Every effort will be made to operate as planned, but alterations may occur after the final itinerary has been issued. Accommodation and arranged sightseeing activities are subject to change due to unforeseen circumstances or circumstances beyond Rosallin Adventure and Logistics’ control.
Rosallin Adventure and Logistics reserves the right to decline to accept or retain any person as a passenger should such person’s health, mental condition, physical infirmity, or general deportment impede the operation of the trip or the rights, welfare or enjoyment of other passengers, at his/her own expense. Participants who are disruptive, endanger the group or the travel experience or break local laws may be removed from the tour with no refund due and at their own expense.
Reservations: Reservations are required to be made in writing and with as much notice as possible.
Group /FIT’s: A non-refundable deposit of 15% of the tour price is required on confirmation if made more than 90 days before the departure of the tour. balance of payment is required 8 weeks prior to departure or on the date stipulated on the invoice. If the reservation is made within 60 days of the departure date of the tour, full payment for the tour is required.
Cancellations: Cancellations must be made in writing and will become effective on the date of receipt at the offices of Rosallin Adventure and Logistics. Charges are based on the full price of the tour and apply as follows:
Between confirmation and 60 days prior to the arrival date before peak season, The booking can be cancelled without penalty.
Between 60 days and 30 days prior to arrival before Peak Season: A Credit Note will be issued against the agent name/Client, which may be utilized within 12 months from the arrival date.
Between 30 days and 15 days prior to arrival of travel before Peak Season: 70% of the total booking amount will be forfeited.
Cancellation during travel or stay: 100% of the total booking value will be forfeited.
In the Event of a CoVid – 19 cancellation: Between 30 days and arrival date: 100% of the total booking value will be refunded as a credit note against the agent name to be utilized within 12 months from the arrival date.
Refunds: No claim for any refund of any description shall be considered by Rosallin Adventure and Logistics, nor will any liability attach to Rosallin Adventure and Logistics, if for any reason, specific tour arrangements, accommodation, excursions, or meals are unavailable or denied to passengers during the tour.
Rosallin Adventure and Logistics shall, however, endeavor at all times to comply with our pre-determined tour itinerary, but cannot be held responsible for any reason should this not be possible. It may be in the interest or for the welfare of passengers that alterations are made for their safety, and any additional and/or unavoidable expenses shall become their financial responsibility.
Refunds and Unused Services: No refunds will be made for no shows or any unused services.
Insurance: It is the responsibility of the passenger(s) to effect full and comprehensive insurance cover for personal baggage/effects, foreign and local currency, travelers’ cheques, medical expenses, personal accident, and cancellation/curtailment.
Luggage and Personal Effects: These are conveyed entirely at owner’s risk. Passengers should note that they are limited to one standard suitcase not weighing more than 20 kg, plus one small piece of hand luggage.
Visas, Health Requirements, Passports & Travel Documents: It is the passengers’ responsibility to ensure they possess the correct vaccination certificates, driver’s licenses, and insurance policies.
The Contract between the Parties: The laws of the Republic of Kenya shall govern the relationship between Rosallin Adventure and Logistics and the Operator/Travel Agent/passenger, and the Courts of Nairobi of the Republic of Kenya shall have sole jurisdiction, in respect of any claims and/or disputes of whatsoever nature, which may arise between Rosallin Adventure and Logistics and the Agent and/or passenger. Contracts between the parties, as well as any subsequent variations thereto, shall be in writing.
For Queries reach us via;
Call/Text/WhatsApp: 0723912607
Email:
[email protected] |
[email protected] |
[email protected]
